47 episodes

Interviews with the leaders influencing the future of the digital workplace

Digital Workplace Deep Dive Weston Morris - Unisys

    • Technology
    • 5.0 • 14 Ratings

Interviews with the leaders influencing the future of the digital workplace

    Two steps for creating an award-winning service desk (Ep. 47)

    Two steps for creating an award-winning service desk (Ep. 47)

    How did one manufacturing client's focus on employee experience lead to $5 million in savings while advancing environmental sustainability goals? Patrycja Sobera, vice president of global delivery for Digital Workplace Solutions (DWS), closes out the Digital Workplace Deep Dive podcast for the year by divulging how she's built a service delivery team that consistently provides exceptional client outcomes, stacks up industry awards and has fun in the process. She reveals: Why proactive, predictive support is the only path forward for IT service delivery How to eliminate silos and inefficiencies like "ticket ping pong" and embrace a holistic service delivery model Why many companies fail to realize ROI and achieve real business impact despite robust data analysis capabilities How employee experience, empowerment and enablement result in better customer experiences

    • 24 min
    The ROI of RTO: Next-gen strategies to optimize hybrid work (Ep. 46)

    The ROI of RTO: Next-gen strategies to optimize hybrid work (Ep. 46)

    Join host Weston Morris in this episode of Digital Workplace Deep Dive and Unisys' leading enterprise communication and collaboration experts: Rich Owen, director of architecture for Seamless Collaboration, and Stacy Harder, solution manager for Seamless Collaboration. Their discussion centers on - you guessed it - next-generation strategies for enhancing workplace communication, collaboration and overall productivity. Owen and Harder don't simply explore applying modern workplace technologies to improve the employee experience. Instead, they delve into the evolving return-to-office (RTO) landscape to uncover where enterprises are missing out on significant opportunities to achieve a stronger ROI of their office workspaces. By tuning in, you'll learn how the following strategies can drive the ROI of RTO: Creating a seamless end-to-end meeting room experience for all participants, regardless of location Leveraging IoT sensors to strategically cut overhead expenses and reduce carbon footprint Providing specialized technology to frontline workers for enhanced productivity Exploring virtual and augmented reality for more effective training Collecting digital workplace data to uncover actionable insights and drive employee satisfaction

    • 30 min
    From green eggs to SIAM-X: Service integration's new chapter (Ep. 45)

    From green eggs to SIAM-X: Service integration's new chapter (Ep. 45)

    EX, XMO, XLA, XGB. Regular listeners of Digital Workplace Deep Dive likely recognize these acronyms as components of employee experience (and if not, check out the breakdown here). In this episode, we'll add another - perhaps less familiar - acronym: SIAM-X, which discusses the intersection of service integration and management (SIAM) and experience management (X). Join host Weston Morris for a conversation with Tom Reilly, partner at Beaconfield Partners, and Dr. Tony Parsons, director of digital service management for Unisys within the Asia Pacific region. In addition to reviewing the latest digital workplace trends in Australia and New Zealand, they share how successful organizations can embrace an experience-centered approach to service integration and management to align with the modern workplace. As enterprise technologies increase in complexity, so do the ways in which companies must manage them to realize value. Although many have adopted a multi-vendor environment, operating dozens of service-level agreements (SLAs) in silos can make it extremely difficult to gain an end-to-end view and holistically measure improvement. Enter SIAM-X: the next evolution of the traditional SIAM framework with employee experience at the center. Listen now to learn how integrating SIAM-X into your digital workplace can drive business outcomes through enriched end-user experiences. Editor's note: While the podcast does not reference Dr. Seuss' Green Eggs and Ham, we couldn't resist the playful title.

    • 24 min
    The secret to using frontline worker experience data to boost productivity (Ep. 44)

    The secret to using frontline worker experience data to boost productivity (Ep. 44)

    Nearly 80% of the global workforce operates on the front lines, according to Microsoft research. This crucial group of workers requires different enterprise technologies and tools than their desk-bound colleagues. For example, they may not have regular access to traditional corporate communications channels and often share devices to communicate and collaborate. But many companies take a "one-size-fits-all" approach to providing employees with workplace devices and technology tools. This leads to lost productivity, subpar frontline worker experiences and ultimately, missed opportunities for business growth. Learn strategies for unleashing the potential of your frontline workforce in an enlightening conversation with Beth Schultz, vice president of research for Metrigy, and Unisys digital workplace experts Bobby Arbuthnot, Stacy Harder and Stephen Tong. This episode of Digital Workplace Deep Dive explores common frontline worker challenges and how successful enterprises use digital workplace data to deliver a better employee experience and enable productivity, including: Providing seamless integration of communication and collaboration tools, like Microsoft Teams Implementing workshops tailored to diverse worker personas Applying AI-driven insights to measure and improve employee experience Introducing organizational change management (OCM) for frontline worker experience programs Ignite your organization's digital workplace by recognizing the unique needs of your frontline workers and transforming their employee experience. Listen now. To access the full research from Metrigy, visit www.metrigy.com. Explore how Unisys can help optimize your frontline workforce. Learn more

    • 23 min
    From hype to reality: Generative AI in the digital workplace (Ep. 43)

    From hype to reality: Generative AI in the digital workplace (Ep. 43)

    From Chat GPT to Google Bard, there's no escaping it-everyone is talking about AI tools. But the discourse is quickly shifting from traditional to generative AI technologies, raising questions about how the rapid evolution and availability of these tools will impact the future of work. How can enterprises use them to boost workplace productivity and enhance employee experience? What are the risks of introducing generative AI into your digital workplace? This Digital Workplace Deep Dive episode welcomes Suzanne Taylor, Ph.D., vice president of innovation and emerging technology at Unisys, to define the critical differences between traditional and generative AI. She also discusses real-world applications and risk considerations, outlining how organizations can: Adopt generative AI tools in the digital workplace while carefully considering ethical implications and potential biases. Effectively communicate and collaborate with all stakeholders to develop responsible generative AI practices. Continually monitor and evaluate guidelines for workplace use of generative AI tools to achieve a balance between innovation and responsibility. Embrace a human-centered approach to integrating generative AI in your digital workplace to deliver positive employee experiences. Additional resources discussed in this episode can be found here: Using AI to tackle bias and advance DEI in the workplace Crisis Averted: Top AI Use Cases for Predicting and Preventing IT Failures Fear and AI: Debunking the Myths that May Be Blocking Your Business 6 precautions for CIOs to consider about ChatGPT Responsible AI by design: Building a framework of trust

    • 26 min
    3 tips for engaging your hybrid workforce in 2023 (Ep. 42)

    3 tips for engaging your hybrid workforce in 2023 (Ep. 42)

    In this episode, we delve deeper into the research Unisys published in partnership with HFS Research. The report, From Surviving to Thriving in Hybrid Work, reveals strategies for organizations to create a winning hybrid workplace. Weston Morris welcomes HFS Research CEO Phil Fersht and Executive Research Leader and Head of Research Operations Melissa O'Brien to discuss key insights, including: How to bridge the "hybrid work gap" between employers and employees to foster morale, boost productivity and increase workplace satisfaction What the missing link is between employee engagement and productivity Why employee experience programs are critical to sustain an effective hybrid workplace Want to learn more? Download the report

    • 26 min

Customer Reviews

5.0 out of 5
14 Ratings

14 Ratings

Dr. Emm do sul ,

Muito fácil de entender

Gosto de ouvir cada lição

mszeemam ,

Top notch…

I learn something new each episode

Jillian Oakes ,

Relatable human storytelling in the Digital Workplace

Weston’s interview style gets right to real world storytelling that is approachable, relevant and impactful for the Digital Workplace arena. I highly recommend!

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