TAG Talks U.S. Army Human Resources Command

Soldiers having a good customer experience is an integral part of working in the Army's human resources space here at the Human Resources Command. In this episode of TAG Talks, Brig. Gen. Gregory Johnson, TAG 63, discusses customer experience with Annie O'Connor and Jennifer Locke. The three define customer experience and customer service and outline how TAGD and HRC are pioneering ways to help Soldiers, veterans, and Family members.

In this episode of TAG Talks, The Adjutant General of the Army, Brig. Gen. Gregory S. Johnson ("TAG 63") sits down with The Adjutant General Directorate's Social Media team, Capt. Adrienn Halland and Ms. Kadence Baker to discuss how Social Media enhances The Adjutant General Directorate's mission to take care of Soldiers, Veterans and Families. This episode discusses The Adjutant General's presence on different platforms, how engaging with Soldiers has enhanced customer service, and how social media builds community connections.

In this episode of TAG Talks, The Adjutant General of the Army, Brig. Gen. Gregory Johnson ("TAG 63") had a conversation with Mr. John Spencer, the Chair of Urban Warfare Studies for the Modern War Institute at West Point. This episode delves into Mr. Spencer's book, "Connected Soldiers" and how Soldiers and their connections on the Battlefield continue to change.

In this episode of TAG Talks, The Adjutant General of the Army, Brig. Gen. Gregory S. Johnson (“TAG 63”) sits down to discuss aspects of the GI Bill with Soldier Programs and Services Division Chief Col. Carlos Oquendo and Education Incentives Branch GI Bill Team Lead Mr. Erik Lohof.

In an effort to #TakeCareOfPeople, the GI Bill provides financing options for Soldier higher education. Learn about the three different parts of the GI Bill along with their intricacies including: eligibility, requirements, transferring education benefits, and more.

In this edition of The Adjutant General (TAG) Talks Podcast, Brig. Gen. Gregory S. Johnson (“TAG 63”) sits down to discuss the Army Service Center and how their customer service initiatives #TakeCareOfPeople. This episode features Army Service Center Deputy Director, Parnell Plessl, and Customer Service Branch Chief, Shelly Dezelich.
Providing excellent customer service is what drives the Army Service Center. They have created a Veterans S1, automated iPerms to cut down “perm” time for records from weeks to mere hours, and they continue to innovate with AI and data for the future- modernizing on the fly. Their data suggests that someone researching a problem independently could take hours; Calling the Army Service Center Helpdesk can resolve a problem within minutes. Soldiers, Veterans, and their Families are encouraged to reach out to the Helpdesk, 1-888-276-9472, to receive assistance with any number of issues they may be experiencing.

From boards to promotions, Officer Promotions are an integral part of a Soldier’s Career. Brig. Gen. Gregory S. Johnson (“TAG 63”) sat down with Officer Promotions Chief, Major Brian Johnston and Colonel Mike Miller, the DA Secretariat Chief, to discuss all things Officer Promotions. This episode discusses the importance of keeping your IPPS-A data current, demystifying common misconceptions about boards, and how the Officer Promotions team is working to streamline the promotion process.