ISG Digital Dish ISG

Remember the days when it would take weeks, or even months, to get your results from medical tests? When a routine hospital checkup would take up the best part of a day? When doctors could be seen carrying great wads of paper notes as they made their patient rounds? It wasn’t that long ago, but due to the pressures of COVID-19 and recent technological advancements, the healthcare industry is undergoing a profound revolution. From telemedicine to cutting-edge innovations in diagnostics and treatment and the use of robotics and automation in surgery, technology is fostering a new era of personalized medicine. It’s an era centered around improving accessibility, efficiency and patient-centered care.    
One woman at the forefront of this technological revolution is Keerthi Harikrishnan, an expert in healthcare and life sciences with Persistent Systems. She joins our Digital Dish hosts to discuss some of the ways that emerging technology and data analytics are improving healthcare outcomes for both patients and medics. Listen in as Keerthi discusses her fascinating journey, from her passion for researching heart disease and lung cancer, to her current role at Persistent where she leverages the latest technologies to advance the understanding of human diseases. As a woman who has built a successful career in both science and tech, she shares some valuable advice and lessons learned for other women navigating careers in these fields.

When you’re looking to buy a luxury product, how do you choose which product you buy? Today, consumers are faced with an unprecedented abundance of choices, and their expectations are in a perpetual flux. This constantly shifting consumer landscape presents a formidable challenge for retail and consumer packaged goods (CPG) brands seeking to build a devoted following. Digital technologies, such as the metaverse, force brands to reevaluate their business strategies to ensure they stay relevant in a multi-brand-loyal world. This rings especially true for some of the long-established luxury brands whose consumers have distinct and often demanding expectations of their retail experiences. What strategies can these brands employ to consistently raise the bar, thereby ensuring they secure loyalty and the largest share of their purchasing choices?
Join us for this episode as we explore how digital is impacting the world of luxury brands. Our guest Anika Sharma, General Manager & Global Client Partner at LTIMindtree, who works with large-scale CPG and retail clients. She has a deep passion for elevating cherished brands that evoke a sense of well-being in their customers. Our discussion revolves around the pivotal role played by digital technology and human-centric approaches in enabling brands to adapt and thrive within the ever-evolving consumer landscape. How can the metaverse emerge as a transformative catalyst for brands and consumers, altering the dynamics of their interactions in profound ways?

As the modern workplace is disrupted time and time again, employees struggle to establish a sense of purpose and contentment in their work. With more people working remotely, the lines between professional and personal life have blurred, making it harder to set boundaries and find balance. And a multi-generational workforce with different needs and expectations makes fostering a sense of belonging even more challenging for employers. 
To discuss these challenges, our host Lois Coatney speaks to Stephanie Marcon, director of ISG’s Experience Assessment Center. Their conversation focuses on the different ways employers can boost employee experiences, encourage healthy relationships and create an environment that supports well-being and productivity. Plus, get tips on how you can prioritize time for self-care and get the best out of your work relationships. Tune in!

The technology industry is undoubtedly one of the fastest-paced and most innovative sectors to work in, and India has rapidly established itself as a leading global technology hub. In this episode of ISG’s Digital Dish, we shine a spotlight on the role of women in tech in India.
Guest host and Chief Data and Analytics Officer at ISG, Kathy Rudy speaks to Namratha Dharshan, Chief Business Leader for ISG Research, about her experiences in the industry. Together they discuss how the industry has evolved for women in India over the past decade. Namratha gives her views on the current gender gap and how companies in India can support and encourage women leaders to thrive in the tech industry. They also explore how the Covid-19 pandemic impacted women in tech and created a boom in entrepreneurship. 

Technology plays a part in every aspect of our lives, so diversity in tech is critical – and can benefit both the tech industry and society at large. If you’ve ever helped a child go to a public restroom, you might have an understanding of what we mean. Whether it’s the height of the sink, the toilet or the light switch, a child struggles to use many public facilities. This stems from a lack of diversity – if only one type of person is designing from their own experiences, society suffers. People can only extrapolate so much – we need diversity in tech (and in all fields) to account for diverse experiences of life.
In this special episode of ISG’s Digital Dish, we honor Black History Month and shine a light on what it’s like to be a BIPOC woman in the tech industry. Missy Lawrence speaks to Tiera Gray, Vice President, Office of the CIO at Exelon. Tiera shares her insights and first-hand experience of the challenges and opportunities faced by many minorities in the industry today. 
Plus, hear Tiera’s valuable advice for girls and women wanting to carve out a fulfilling and rewarding career in the tech space. And find out why hair is a crucial part the conversation. Have you heard of the CROWN act? If not, we’ll catch you up to speed in the post-interview debrief with hosts Lois Coatney and Jeanne Cuff.

Given recent global events and current economic disruption, change has never felt so constant and so urgent. It’s safe to say that most organizations have embarked on at least one major digital transformation project in the last 36 months. With all these deep investments, it’s alarming to learn that the vast majority of business transformations fail, according to research, even those with a change management program in place. Why are these programs falling short of achieving their business cases?      
To get to the bottom of this question, we spoke to Ema Roloff, a digital transformation and change management expert, and, at the time of recording, Director with  Naviant*. In a conversation with Digital Dish host Missy Lawrence, Ema shared her definition of change management and the part it plays in combatting the number one reason many digital transformations fail. Listen in to hear why she believes a people-oriented approach is critical to making any transformation successful. And don’t miss her top tips on creating an environment that will ensure your transformation program constantly maintains momentum.
*Ema is now at the time of publication, a Director with EIS Group