121: How to Improve Patient Experience Through Employee Engagement with Kristin Baird Medical Practice Trends

Kristin Baird has over 30 years of experience in patient care, healthcare marketing, business development, and administration… she has a nursing degree and a master’s in Health Services Administration. 
Kristin has also written several books on healthcare leadership and service excellence. Now she’s the CEO of the Baird Group, a consulting group that specializes in customer service improvement and mystery shopping for healthcare organizations.
As heard on this episode:
http://baird-group.com/