How Hairstylists can reduce no shows and last minute cancellations with Hunter Donia The Hairstylist Rising Podcast

DM Jodie on IG
In the episode, industry experts discuss effective strategies for reducing last-minute cancellations and no-shows. They highlight the importance of establishing respectful boundaries while maintaining a stress-free business environment. It's suggested that stylists should require policies to be signed at every visit, as these help protect the business and inform the client. They note the necessity of making strategic decisions based on logic, rather than emotions. They also stress the significance of thinking long-term over the small financial gains from cancellation fees. They advocate for utilizing a credit card on file system and illustrate how creating an excellent client experience reduces the likelihood of last-minute cancellations. A major point is to ensure that the implemented policies are fair and equitably enforced.
00:00 Introduction: Reducing Last Minute Cancellations
01:37 The Emotional Impact of Cancellations
02:12 The Shift in Cancellation Policies
02:58 The Current State of Cancellations and No Shows
05:44 The Importance of Having a Cancellation Policy
06:48 The Power of Regularly Communicating Policies
09:37 The Consequences of Not Communicating Policies
11:10 The Long Term Impact of Charging Cancellation Fees
20:07 The Importance of Fair Policies
21:18 When to Charge a Cancellation Fee
22:33 Reducing Last Minute Cancellations
23:32 Setting Up Policies and Systems
24:29 Streamlining the Client Experience
25:37 Preventing Last Minute Cancellations
28:29 Handling Deposits and Rescheduling
30:44 Balancing Business and Human Emotions
36:10 Creating an Excellent Client Experience
38:05 Final Thoughts and Advice

Mentioned in this episode:
Market Your Independent Education With Ease
Click below to sign up for the workshop series!

www.jodiebrown.ca/refine