22 episodes

Meet innovators exploring the intersection of human and machine intelligence, where content and technology combine to build a better world.

Towards a Smarter World [A]

    • Technology

Meet innovators exploring the intersection of human and machine intelligence, where content and technology combine to build a better world.

    Making Content Strategy Tangible with Carrie Hane

    Making Content Strategy Tangible with Carrie Hane

    Carrie Hane, author, business owner, and content strategist sits down with Cruce to discuss the human element of content strategy, and how to have effective discussions and tangible results across silos to build content intelligently. Read the full transcript at simplea.com

    • 38 min
    Content Taxonomy: The Key to Better Customer Experience

    Content Taxonomy: The Key to Better Customer Experience

    Cruce sits down with Michael Priestley, OASIS distinguished contributor and IBM information architect, to discuss the human element of content taxonomy. How can a company create a content organizational structure that’s useful to the user, and what can we do to motivate the use of that structure across silos? Learn how to build excellent customer experiences at a massive scale while also keeping things user-focused. Read the full transcript at simplea.com.

    • 36 min
    Digital Policy: Powering Operations, Innovation, and Velocity with Kristina Podnar

    Digital Policy: Powering Operations, Innovation, and Velocity with Kristina Podnar

    Many think digital policy is a chore, simply related to managing risk and regulations. But policy has a far more important role to play in developing a healthy digital and customer experience ecosystem.  Listen in to this insightful and eye-opening interview with Kristina Podnar and host Cruce Saunders, as they explore the rightful role digital policy can play in accelerating content operations, encouraging innovation within a more clearly defined focus, and actually speeding up content velocity through the creative and development supply chain. Listeners may be surprised to find out how policy may be one of the key missing ingredients, kept secret by being shrouded by legal and regulatory overhead, that can positively contribute towards content intelligence. Read the full transcript at simplea.com.

    • 42 min
    Dynamic, data-driven customer interactions with Gaja Vaidyanatha

    Dynamic, data-driven customer interactions with Gaja Vaidyanatha

    Uncover the alchemy of data and content microservices that produce golden customer experiences. Hear data-expert and Principal at CloudData LLC, Gaja Vaidyanatha share lessons from working with cloud-based architectures at massive scale. Discover how intelligent experiences are produced by integrating customer touchpoints into a single location that enables a 360-degree view of the customer. Read the full transcript at simplea.com.Bonus material from this episode of Towards a Smarter World:AI and Machine LearningGraph DatabasesListen and access the transcripts on simplea.com.

    • 43 min
    Unifying Technical Content Sets into a Broader Ecosystem with Tom Johnson

    Unifying Technical Content Sets into a Broader Ecosystem with Tom Johnson

    Is unifying technical content sets into a broader ecosystem an impossible journey? Tom Johnson of 'I'd Rather Be Writing' shares his experience in working with Docs-as-Code and leveraging technical content sets.Read the full transcript at simplea.com.

    • 51 min
    Humanism in an AI-Driven World with Ray Gallon

    Humanism in an AI-Driven World with Ray Gallon

    Join Ray Gallon as we discuss artificial intelligence, information 4.0, the role of machines, and how humanism fits into the expanding content ecosystem.Read the full transcript on simplea.com.

    • 30 min

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