Ungated Conversations Landbot

This week, hosts Rachel Ann Kreis and Jiaqi Pan speak with Hans van Dam, CEO of the Conversation Design Institute. Hans weighs in on current topics and developments in the world of conversational AI—such as the recent advent of ChatGPT-4o. Hans, Rachel, and Jiaqi also outline some critical aspects of designing simple yet effective chatbots, with an emphasis on the necessity of clear problem-solving and frictionless functionality.

Join us as we discuss:The best times to ask for user feedback in AI chatbot interactionsHow human behavioral models can be used when designing effective AI chatbots when it comes to motivation, ability, and promptsThe role of user expectation in successful conversational AI interactionsQuality control and risk mitigation when implementing AI in high-impact customer interaction scenarios

This week, co-hosts Jiaqi Pan and Rachel Ann Kreis speak with Alvaro Tejido, Sales Manager for Southern Europe & UKI at Pleo. Alvaro shares his insights on AI’s potential in transforming sales and organizational processes—with particular attention to cultivating and sustaining a focus on the entire client life cycle and empowering customer success teams to do what they do best.

Join us as we discuss:
Effective division of responsibilities between account executives and customer success teamsThe importance of hiring coachable candidates who naturally fit the company’s cultureHow to handle errors in AI—and what reasonable expectations for the tech should look likeAdvantages and potential challenges of implementing AI-driven self-service onboarding processes

On today’s episode, hosts Rachel Ann Kreis and Jiaqi Pan are joined by Isa Garate, VP of Product at Landbot. Isa has harnessed her years of experience in product management and strategy to drive major experimentation and growth at Landbot—and she shares plenty of insights and explanations of use cases for integrating AI into sales processes.

Join us as we discuss:
How AI can help personalize and optimize the customer onboarding processThe role of qualitative and quantitative metrics in developing and refining AI technologiesWhy creating a culture of experimentation is so crucial for delivering helpful products and services to all manner of customers

This week, co-hosts Rachel Ann Kreis, Jiaqi Pan, and Cris Villar are joined by Alan Ruchtein, Founder of The Startup Effect and former Sales Manager at Landbot. Alan shares his insights and tips on all things outbound sales and AI-enchanged discovery processes, with a particular focus on developing systems that allow sellers to address both their customers’ problems and the underlying causes of those problems.

Join us as we discuss:How AI can enhance the preparation process for meetings and discovery callsEssential KPIs for tracking and measuring success in outbound sales teamsStrategies for managing a high demand for demosUnderstanding your buyer’s emotions and tailing your sales approaches accordingly

If you work in sales or marketing, there are probably two questions that keep you up at night: “What’s led past customers to our product?” and (2) “What will lead future customers to our product?”

On today’s episode, Rachel Ann Kreis and Jiaqi Pan are joined by Laura Erdem (Sales Manager at Dreamdata) to talk all things revenue attribution, which helps companies of all sizes answer these very questions. Laura underscores the importance of aligning marketing strategies with sales initiatives to effectively map out the customer journey and identify the many (not just one) touchpoints that led to a conversion.

Join us as we discuss:
How linear attribution models can oversimplify the complexity of the customer journeyThe practical attributions of attribution dataFinding the “sweet spot” between too many attribution initiatives and too few attribution initiatives Transactional vs. relationship-oriented sales strategies

This week, Rachel Ann Kreis (VP of Marketing at Landbot) and Jiaqi Pan (CEO & Co-Founder at Landbot) are joined by Max Haining, Founder at 100DaysOfNoCode. Max started 100DaysOfNoCode with the mission of empowering non-techies to arm themselves with the basic knowledge required to successfully navigate the world of tech and B2B SaaS. So Max is immensely qualified to speak to the challenges and rewards of upskilling, adaptability, and personal betterment—no matter what level of tech literacy you’re starting with, or where you found yourself in your career in tech.

Join us as we discuss:
The benefits of “no code” solutions in techHow learning in public serves as an organic growth engine for building communities and encourages accountabilityThe evolution (and balance) of personalized outbound communication in the age of AIWhat goes into a successful AI-native mindset