E06 - Unpacking an Anomaly Tales from the Ops Side

It all started as a simple error message from a piece of software that had run seamlessly thousands of times over the past two years. And yet, once a week in late 2016, this error message would rear its ugly head. At first, it was thought to be a user error. But after some testing, it was clear that we were dealing with a software bug. Thus began a month-long hunt for this elusive bug, becoming as much a personal vendetta as a solution to an intractable problem.Software bugs are a fact of lif...