The Parts Girl Podcast Kaylee Felio

Glenn Harwood is an experienced tech startup founder with a demonstrated history of working in the automotive industry. As a global executive, he is skilled in strategy, business planning, management, business development, and automotive. Currently, he is a key leader at AlgoDriven, where he leverages his expertise to drive innovative solutions in the automotive sector.



Glenn shares his journey from facing valuation inconsistencies in the automotive industry to creating an innovative tool that revolutionizes how dealers appraise used cars. We dive deep into how his passion for data and technology led him to establish Algo Driven and attract early venture capital, propelling the company towards rapid growth.



From the importance of accurate appraisals, especially for small dealerships, to the technological advancements in AI and machine learning that are transforming the automotive space, Glenn provides a comprehensive view of the industry's evolving landscape. We'll also explore the challenges and triumphs of launching a startup, building customer relationships, and the exciting upcoming launch of their product in the United States. 



Plus, Glenn Harwood discusses how combining customer feedback with cutting-edge tech has made Algo Driven a trusted partner for dealerships across 14 countries. So, buckle up and get ready for a captivating episode that highlights innovation, persistence, and the future of car appraisals.



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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.

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Takeaways


Use data for accurate car appraisals.


Speed up the recon process.


Integrate AI for better valuations.





Quote

“We’re making the appraisal process faster, easier, and more accurate.” -Glenn Harwood



Connect:

Glenn Harwood

LinkedIn: www.linkedin.com/in/glennharwood

Website: www.algodriven.xyz



Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl

Website: www.partsedge.com


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Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

Brad Paschal is the Vice President of Sales at Dynatron Software, a company specializing in advanced analytics and software solutions for the automotive service industry. Brad brings extensive experience and expertise in automotive sales and marketing, playing a crucial role in driving Dynatron's growth and success.

Today, Brad Paschal discusses the importance of proper training for service and parts managers, the challenges dealerships face with technician recruiting, and the creative strategies to overcome them.

As electric vehicles revolutionize the market, Brad enlightens us on the growing significance of tire services and the intricacies of upselling in the tire business. He introduces us to game-changing tools like the “20 group on steroids,” which provide market data to ensure competitive technician pay and improved gross profit margins. But it doesn't stop there—Brad stresses the need for great tools paired with great operators to achieve extraordinary results.

Brad Paschal also offers a glimpse into his personal life, sharing how his unique habits and branding methods help him stay grounded and productive. From the importance of transparency in service departments to the effective management of customer interactions, Brad’s practical advice is sure to resonate with anyone in the automotive industry. Join us as we explore these insights and much more in this enlightening conversation!



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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.

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Takeaways


Recruit technicians via social media.


Manage EV customer interactions.


Enhance service transparency.





Quote

“The best marketing strategy is to care.” -Brad PaschalConnect:

Brad Paschal

LinkedIn: www.linkedin.com/in/bpaschal

Website: www.dynatronsoftware.com



Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl

Website: www.partsedge.com


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Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

Erica Bruno-Martin is the Vice President of Business Development of CBC Automotive Marketing, a company that has been providing full-service marketing solutions to successful automobile dealers and dealer groups across North America since 1983. With a robust background in marketing and business development, she has been instrumental in driving growth and innovation at CBC. Erica's strategic vision and leadership skills have significantly contributed to the company's success in the automotive marketing industry.

Today, Erica delves deep into the buying habits of consumers aged 30 to 50, their preference for reliable and reasonably priced cars, and the challenging economic landscape dominated by rising costs. The conversation touches on her journey from dealership service and parts to creating impactful content that connects genuinely with audiences. 

They also explore the significance of impeccable customer service, adapting to new industry changes, and the importance of fostering personal connections in today's digital age. Erica shares insightful advice, her experience during COVID, and the importance of community involvement. Tune in for a rich conversation full of actionable insights and heartfelt stories.



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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.

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Takeaways


Prioritize customer experience.


Adapt to market trends.


Value real-world experience.



Quote

“It's even more important in service that you have an impeccable customer experience.” -Erica Bruno-Martin

Connect:

Erica Bruno-Martin

LinkedIn: www.linkedin.com/in/erica-bruno

Website: www.wocautonetwork.com

Website: www.cbcads.com



Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl

Website: www.partsedge.com


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Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

Nick Gianake is the Parts Manager of the Ken Garff Automotive Group. With extensive experience in the automotive industry, Nick is known for his exceptional management skills and dedication to providing top-notch customer service. He plays a crucial role in ensuring the efficient operation of the parts department, contributing to the overall success of the Ken Garff Automotive Group.

Nick shares insights into his journey of taking over the parts department a year ago and the challenges he faced in rebuilding the team's trust and breaking down silos. He emphasizes the importance of listening, being hands-on with the team, and adapting to change in the automotive industry. 

He also reflects on his earlier experiences as a parts driver and highlights the significance of customer communication and problem-solving strategies. Join us as we delve into Nick's career experiences and valuable lessons in the fast-paced world of the automotive industry.



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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.



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Takeaways


Build trust for effective leadership and collaboration.


Break silos and foster teamwork for success.


Prioritize active listening and customer solutions.





Quote

“If you want to make a change, you got to live the change.” -Nick Gianake

Connect:

Nick Gianake

LinkedIn: www.linkedin.com/in/nick-gianake-693b5411

Website: www.kengarff.com



Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl

Website: www.partsedge.com


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Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

Holden Scott is the Executive Manager at Regal Nissan. With a robust background as a former Fixed Operations Director, he now thrives in a role that allows him to lead other leaders across the entire dealership. His commitment to leadership and vision has enabled him to execute innovative strategies and bring his ideas to fruition, ensuring cohesive and efficient management across all facets of the business.

In this episode, Holden Scott opens up about the unique challenges and joys of raising twins, the mental fortitude required in ultra marathons, and how focusing on self-improvement in areas like running and reading has made him a better leader. He draws fascinating parallels between pushing past mental barriers in endurance races and overcoming obstacles in business.

Kaylee Felio and Holden discuss the ever-changing dynamics of the auto industry, innovative approaches to training and hiring, and the exciting updates in off-road vehicles. Whether you're looking for inspiration in parenting, business, or personal growth, this episode is packed with valuable insights and uplifting stories.



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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.

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Takeaways


Personal growth fuels professional success.


Mental Fortitude is key.


Look beyond traditional roles.





Quote

“You have to be comfortable being uncomfortable at times.” -Holden Scott

Connect:

Holden Scott

LinkedIn: www.linkedin.com/in/holdenscottregalnissan

Website: www.regalauto.com



Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl

Website: www.partsedge.com


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Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

Austin Conroy is the Regional Fixed Operations Director for Rohrman Automotive Group, overseeing a wide network of dealerships across multiple states. With over seven years at the company, starting from the sales floor and escalating to his current leadership role, Austin Conroy has demonstrated exceptional adaptability and understanding of various facets of the automotive industry.

Austin Conroy discusses the pivotal role of integrating service and parts departments to enhance operational efficiency and customer satisfaction.

Austin Conroy highlights the Infinite Pursuit program as a key initiative encouraging parts and services to work in unison, aiming to reduce inventory costs while increasing service quality. This approach not only boosts profitability but also ensures a seamless customer experience.

Moreover, Austin Conroy stresses the adoption of innovative tools like Sunbit for financing and Techion for streamlined operations. In the age of technology, being adaptable and tech-savvy is essential. This episode provides invaluable insights into the modern strategies automotive groups can implement to stay ahead in a competitive market.



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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.

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Takeaways


Integrate service and parts metrics.


Leverage technology.


Build a fun workplace culture.





Quote

“We hire great people and then we find the best seat on the bus for them.” -Austin Conroy

Connect:

Austin Conroy

LinkedIn: www.linkedin.com/in/austin-conroy-05b4795a

Website: www.rohrman.com



Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl

Website: www.partsedge.com


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Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message