63 episodes
The Quality Hub Core Business Solutions
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- Business
The Quality Hub podcast is where we chat with ISO experts about “all things Quality.” Many businesses find themselves required to or find it valuable to implement a Quality Management System. Our goal is to share the knowledge we’ve gained by working with Quality Management Systems (QMS’s), ISO standards, and other business best practices with our podcast listeners. We want you to be encouraged by our education and experiences.
We know that QMS and ISO standard concepts can be confusing, and we want to act as “translators” to simplify these principles, so you can apply them to YOUR business.
Our organization has a vast amount of combined experience, having worked with 1000’s of customers over the past 23 years. We want to share these stories and lessons learned with YOU, our listeners!
Tune in weekly as we share our experiences to help you get the most from your Quality Management System.
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Episode 13 - S2 - The Process Approach in Your QMS
In this episode of Quality Hub, host Xavier Francis talks with ISO experts Diana Verbeck and Ty Elliott from Core Business Solutions on the intricacies of ISO 9001 and the Process Approach. With Diana's extensive executive-level experience and Ty's deep knowledge of quality management systems, they speak to the systematic approach in defining and managing processes per ISO 9001. Emphasizing clarity in documentation, effective communication, and collaboration, they discuss strategies for seamlessly integrating the process approach into an organization's quality management system. They highlight the role of internal customer satisfaction in driving effective processes and fostering a culture of service excellence, while also underscoring the significance of leadership support, employee engagement, and ongoing evaluation in driving continuous improvement and ensuring the effectiveness of processes within your organization.
Helpful Resources:
Understanding the Process Approach: https://www.thecoresolution.com/understanding-process-approach
For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015
Contact us at 866.354.0300 or email us at info@thecoresolution.com
ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1
Articles: https://www.thecoresolution.com/free-learning-resources
ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting
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Episode 12 -S2- Cybersecurity Best Practices Part 2
On this week’s episode of the Quality Hub, hosted by Xavier Francis and featuring Reagan Jorgensen and Robert Hoffman, it’s Part 2 of Cybersecurity Best Practices. We look at lessons learned from past breaches, particularly the 2011 Sony breach. Rob emphasizes the importance of multi-factor authentication (MFA), and single sign-on (SSO) to enhance security. Additionally, the conversation covers human factors in cybersecurity, and Reagan talks about the significance of incident response plans and the role of AI in cybersecurity. The guests stress the need for a proactive approach to cybersecurity and gradual implementation of security measures with an emphasis on the collaborative effort required to combat cyber threats effectively.
Here is the link to our free download of the Cybersecurity Self-Assessment Glossary: https://getcertified.thecoresolution.com/cyber-glossary
Helpful Resources:
For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015
Cybersecurity: https://www.thecoresolution.com/cybersecurity
CMMC: https://www.thecoresolution.com/cmmc-compliance-checklist
ISO 27001: https://www.thecoresolution.com/iso-27001-certification
Contact us at 866.354.0300 or email us at info@thecoresolution.com
ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1
Articles: https://www.thecoresolution.com/free-learning-resources
ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting
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Episode 12 - S2 - Cybersecurity Best Practices Part 1
In this episode of the Quality Hub podcast, host Xavier Francis discusses Cybersecurity Best Practices with Reagan Jorgensen, Security Solutions technician, and Robert Hoffman, Windows System Administrator, both from CORE. The episode discusses a case study involving the 2011 breach of Sony's PlayStation Network and its impact on cybersecurity practices. Reagan highlights the evolution of cyber threats, emphasizing social engineering, zero-day exploits, and ransomware attacks as ongoing challenges. Rob emphasizes the importance of policies in managing access and authentication, particularly in cloud environments and mobile devices. The discussion covers preventive measures such as robust network security, and network access control, among others, and recommends seeking expertise when needed.
Here is the link to our free download of the Cybersecurity Self-Assessment Glossary: https://getcertified.thecoresolution.com/cyber-glossary
Helpful Resources:
For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015
Cybersecurity: https://www.thecoresolution.com/cybersecurity
CMMC: https://www.thecoresolution.com/cmmc-compliance-checklist
ISO 27001: https://www.thecoresolution.com/iso-27001-certification
Contact us at 866.354.0300 or email us at info@thecoresolution.com
ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1
Articles: https://www.thecoresolution.com/free-learning-resources
ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting
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Episode 11 - S2 - QMS Design and Development Part 2
This week’s Quality Hub podcast is Part 2 of Design and Development with host Xavier Francis and Consultant, Norm Verbeck. They discuss various aspects of managing customer requirements, change management, and documentation as well as cover strategies for understanding and documenting customer requirements, implementing change control processes, and how to ensure clear communication throughout the process. They also discuss the importance of managing documentation, version control, transferring design outputs to production and continuous improvement. The conversation addresses how these concepts apply to both manufacturing and service/tech companies, and ends with touching on key performance indicators (KPIs) for tracking progress and ensuring compliance with ISO standards.
Helpful Resources:
Clause 8.3 Design and Development: https://www.thecoresolution.com/clause-8-3-iso-90012015-explained
For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015
Contact us at 866.354.0300 or email us at info@thecoresolution.com
ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1
Articles: https://www.thecoresolution.com/free-learning-resources
ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting -
Episode 11 - S2 - QMS Design and Development Part 1
This episode of the Quality Hub is a great conversation between host, Xavier Francis and Consultant, Norm Verbeck around the topic of Design and Development in the ISO standards. Norm provides insights into establishing appropriate processes for design and development. They discuss the importance of documenting design plans, determining the applicability of design activities within an organization, and items needed for project goals. They delve into controls such as change management, risk management, and others to ensure quality, efficiency, and compliance throughout the design and development process. Be sure to check it out!
Helpful Resources:
Clause 8.3 Design and Development: https://www.thecoresolution.com/clause-8-3-iso-90012015-explained
For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015
Contact us at 866.354.0300 or email us at info@thecoresolution.com
ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1
Articles: https://www.thecoresolution.com/free-learning-resources
ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting
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Episode 10 - S2 - Customer Service Best Practices
In this episode of the Quality Hub podcast, host Xavier Francis interviews Nadine Wilbur, Customer Support Manager at Core Business Solutions, as they delve into the intricacies of customer service best practices. Nadine's extensive experience and passion for customer advocacy shine through as she emphasizes the importance of understanding and meeting customers' needs while fostering genuine relationships. They discuss the pivotal role of ongoing training in maintaining high-quality service standards and leveraging technology to enhance customer experiences without sacrificing the human touch. Nadine provides insights into handling challenging interactions with patience and empathy, stressing the significance of active listening and problem resolution. Furthermore, they explore the significance of metrics and KPIs in gauging service success, emphasizing responsiveness and customer engagement. Looking ahead, Nadine predicts a growing demand for personalized service and underscores the paramount importance of customer loyalty in business sustainability. Their conversation underscores the core ethos of Core Business Solutions: prioritizing customer satisfaction and providing exceptional support.
Helpful Resources:
Clause 8.2.3 Explained: https://www.thecoresolution.com/clause-8-2-3-iso-9001-2015-explained
For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015
Contact us at 866.354.0300 or email us at info@thecoresolution.com
ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1
Articles: https://www.thecoresolution.com/free-learning-resources
ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting
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