TubbTalk: The Podcast for Managed Service Providers Richard Tubb

In this episode, Richard speaks to Greg Jones, Vice President of Business Development at Kaseya Datto. A former MSP, he’s the executive council leader of CompTIA UK and Ireland Committee. Greg has led the way in encouraging modern MSP leaders to share their knowledge through video and social media.
Grey shares his journey in the MSP space, going to work for a vendor and what the transition was like. He also shares his feelings on the MSP community and the IT industry as a whole.
Richard asks him about past assumptions about vendors and how MSPs can build relationships with the vendors they partner with, as well as how this will help them to scale the business.
They discuss business exits, M&As, MSP best practices and emerging technologies. Grey talks about his own personal resilience and why he thinks it’s good to have a business mentor.
Richard asks Greg about his two LinkedIn video series, what community means to him and who influences him. Finally, Greg shares a little about his upcoming book, which is almost finished.
Mentioned in This Episode
Dattocon EuropeKaseyaPeer group: CompTIABusiness tools: IT CompleteEndpoint management: Kaseya 365MSP accountability programme: Kaseya TruPeerCybersecurity framework: NIST 2.0Greg's LinkedIn series: Who Are You MondayGreg's LinkedIn series: 1 Minute WednesdayChannel Executive CouncilAlder Hey Children's CharityBook and lifestyle: Robin Sharma: The 5 AM Club: Own Your Morning. Elevate Your Life.

In this episode, Richard talks to Stuart Ashenbrenner and Wes Hutcherson of Huntress. They share their advice on managing Macs for clients to prevent and manage hacks.
Stuard is a staff macOS researcher, focusing on macOS security and development, with a ton of experience working as a macOS detections engineer and software engineer.
He's spoken at various conferences about macOS security, and he is the coauthor and core developer of the open source macOS incident response tool called Aftermath.
Wes is the director of product marketing for Huntress, where he oversees market intelligence and go-to-marketing strategies. His multifaceted technology and cybersecurity experience spans over a decade.
He’s worked with market leaders such as Bishop Fox, eSentire, Hewlett Packard, and Dell SecureWorks covering managed detection and response, governance, risk and compliance, continuous threat exposure management, offensive security and other topics.
Richard asks them to explain how Huntress help MSPs, how to deploy the tool and their typical partners, before digging in to threats specifically targeting Macs.
Wes explains the Huntress MacOS support and why they decided to put it together. Stuart talks about the most common attack vectors on macOS and security best practice that MSPs should follow.
Wes explains a number of acronyms that MSPs might come across when dealing with Macs and what they mean to users.
Richard, Stuart and Wes look at Mac-specific attacks, third-party breaches and how to protect clients, particularly those who believe that Macs are more secure than PCs.
They explore tools and resources, touch management, staying ahead of the curve and how MSPs can take advantage of the threats to Macs to find a business opportunity.
Mentioned in This Episode
Open source macOS incident response tool: AftermathPodcast: Interview with Dray AghaMalware: Atomic macOS Stealer (AMOS)Trojan: Info StealerShell programme: BashScripting language: AppleScriptKnowledge base: MITRE ATT&CK macOS threat: CuckooXM Cyber study into breach and attack simulationsSlack community: MacAdminsBlog series: Ask the Mac Guy: macOS Security Mythsbunch of resources you can find on our website. It's very easy to find on, under resourcesOn-demand webinar: Dealing with Mac threatsMSP...

In this episode, Richard Tubb speaks to Eric Östlund-Folkeryd, the go-to market lead for Microsoft AI at Pax8 EMEA. He’s the business lead for Microsoft CoPilot and other AI tools.
Eric worked in commercial AI and SaaS roles at multiple organisations, which makes him the ideal person to help MSPs make the most of the latest tools.
He shares his journey in the sector and how he joined Pax8. Richard asks Eric to describe the opportunity for managed service providers with AI and to explain what Microsoft CoPilot is. They also look at challenges with integrating these tools.
Eric tells Richard why MSPs should treat themselves like a client and try out AI tools internally first. They also dig into the tools Pax8 have and why they introduced CoPilot Coffee sessions.
Eric also shares how he uses AI tools in his everyday life and what’s surprised him about Microsoft CoPilot. He’s also honest about why AI isn’t a magic wand. Plus, he talks certifications, new features and success stories.
Mentioned in This Episode
AI assistant: Microsoft CoPilotAI tool: ChatGPTIntelligence system from the Terminator films: SkynetHelp with writing AI prompts: Prompt BuddyMicrosoft collaboration tool: TeamsMicrosoft AI certification: Azure FundamentalsMicrosoft skills challengesMicrosoft AI certification: Azure Data Engineer AssociateAI-powered data analytics tool: Microsoft FabricMicrosoft annual conference: BuildPax8 annual conference: Beyond

In this interview, Richard Tubb is joined by David Allen, the godfather of modern productivity. He’s the author of Getting Things Done, the best selling book that spawned the GTD movement, which is now a part of daily life for millions of people all over the world.
David has over 40 years’ experience as a management consultant and executive coach, and they have earned him the titles of personal productivity guru by Fast Company and one of the top 5 executive coaches by Forbes Magazine.
Richard asks David about his new book and why he chose to work with a co-author. They talked about GTD as a movement and how it can be used digitally or with pen and paper.
David explains what impact he thinks technology will have on the GTD methodology in future and why it’s so popular with tech geeks. He also discusses how it works in teams and the mistakes to avoid making when you’re new to GTD.
Richard asks David to share his tips on managing decision fatigue and how to avoid distraction, who inspires him and a book he always recommends.  
Mentioned in This Episode
Post-Industrial Institute Frode L OdegardRutger Bregman – HumankindGetting Things DoneTubbTalk 150

In this episode, Richard Tubb speaks to Juan Fernandez, the Global Channel Chief at SuperOps, the next-gen platform for MSPs. A former MSP and investor, Juan’s achievements have been recognised across the industry, winning a host of awards.
Juan shares his journey in the MSP space, who SuperOps are and what Juan’s role involves, as well as how he came to be part of the company. Richard asks Juan to explain how their CEO takes a different approach to business.
Juan tells Richard what he looks for in team members, what to do when people can’t reach their potential and how to build resilience as a leader. They also explore what to do if people are in the wrong role for their skillset.
Richard asks Juan about the SuperOps’ international strategy and what’s next for the organisation, as well as the best ways to stay up to date with the latest trends and changes in the industry.
Juan also shares the mistakes he made as an MSP owner, what CompTIA means to him and how he became a published author. Plus, he explains why not having a mentor makes him a better leader and answers a listener’s question.
Mentioned in This Episode
Cloud business suite: ZohoHelpdesk and ticketing software: FreshdeskCybersecurity solutions: RSATubbTalk 147: One Woman in Tech's Remarkable Journey from MSP to Community ManagerMSP peer group: CompTIAJuan's book: The MSP Owner's Handbook: QBR EditionAuthor and MSP sales expert: Marnie StockmanResearch firm: Lifecycle InsightsInteractive audio and video walkthroughs: TalkTrackAntivirus: Microsoft DefenderCloud solutions Provider: SherwebTubbTalk 150: 25 Years an MSP - Valuable Lessons You Learn from Longevity

In this episode, Richard Tubb talks to Angus Shaw, the sales director of Brigantia, a UK-based, value-added cybersecurity distributor.
Part of the management buyout team that acquired Brigantia in 2016, he's played a pivotal role in establishing Brigantia as a top name in the UK cybersecurity space.
Angus talks about his career in the IT industry and explains the different stages Brigantia went through to get to where it is today. He also explains all of the outsourcing solutions they provide to MSPs.
Richard asks Angus to highlight some industry changes MSPs should be aware of and what the experience is like for attendees at a Brigantia event.
They talk about the lesser-known vendors that should be on your radar and the benefits to vendors of partnering with Brigantia.
They discuss the Master MSP Model, how the company differentiates itself from those who use more old-school business methods and how to stand out from the crowd.
Angus shares his advice to MSPs who want to do it all themselves, his industry influences and mentors and how he keeps up to date with the world of cybersecurity. Plus he gives a sneak peek into what’s next for Brigantia.
Mentioned in This Episode
Cybersecurity accreditation: Cyber EssentialsUnified cybersecurity platform: HeimdalCybersecurity awareness training: KnowBe4Dark web monitoring: TrillionBrowser-based cybersecurity: IslandAI-powered browser security: ConcealMSP growth hub: ITE Growth ForumEuropean channel experts: IT Europa365 security monitoring: OctigaCloud solutions reseller: Pax8Technology reseller: GiacomMSP event organiser: The Network GroupDMARC email security: SendmarcPassword manager: KeeperMSP peer group: The Tech Tribe