Pet Boarding and Daycare Podcast with Dominic Hodgson Barkleigh Productions

Are you struggling with hiring and retaining quality staff in your pet care facility?







Want to learn effective strategies to build and maintain a dedicated team?







In this episode of the Pet Boarding and Daycare Podcast, host Dom Hodgson sits down with Dana Kreutzerfrom Wild Paw Consulting. Dana shares her journey from a Craigslist ad to managing a successful pet resort, where she onboarded over 200 employees.







Dana provides actionable insights on hiring, training, and retaining staff to create a thriving pet care business. She emphasizes the importance of creating robust recruitment systems and processes to support your new hires and ensure long-term retention.







In this episode, you’ll learn about:









Smart Hiring Tactics: Discover how to revamp your hiring process to attract passionate animal lovers who will stay.







Essential Documentation: Equip your business with must-have documents for seamless employee onboarding and management.







Should YOU do the hiring?: Why delegating hiring and people management to someone passionate about it often yields better results than the owner doing it themselves.







Retention Goldmine: Why implementing structured systems for hiring, onboarding, training, and regular check-ins leads to better retention.







Efficiency Hacks: Utilize cutting-edge technology to streamline operations and reduce labor costs.







Forecasting Genius: Plan ahead for seasonal staffing needs to maintain flawless operations all year round.







Real-Life Success Stories: Gain insights from Dana’s experiences and lessons learned from growing a pet resort business.







Compassionate Community Culture: Learn how to foster a positive company culture that encourages employee loyalty and satisfaction.







Strategic Delegation: Empower your team by delegating tasks effectively to ensure business growth and personal fulfilment.









If finding and retaining staff is something you struggle with then this episode is exactly what you need.







Plus, in Dog News Dom shares some cool promotional opportunities you can plug into your marketing plan this week!







Remember, the next Pet Boarding and Daycare Expo is happening in Hershey from 4th-7th November. Be the first to find out when the show info goes live by clicking here now







Huge thanks to this week’s brand-new show sponsors Pack Pro.







PackPro provide Comprehensive, affordable, and efficient daycare staff training for your pet boarding and daycare facility, to find out more about how they can help you empower and support your team by creating playgroups that are safe, productive and fun to manage, go to PackPro.com







To find out more about Dominic Hodgson and his exclusive pet business consulting services go to petbusinessmarketing.com







You can subscribe to the Pet Boarding and Daycare Magazine by going to PetBoardingandDaycare.com







Episode Time Stamps:









01:00 – Coming up in this week’s show…







02.20 – This review just in – is Dom the Joe Rogen of the pet business world? 







10.24 – How Pack Pro training can help train your staff members







11.27 – Meet Dana Kreutzer







17.03 – Expansion tips for all-inclusive facilities







20.34 – How to revamp your recruitment







24.42 – Must have hiring documents that save time







32.

Are you struggling to add dog training programs to your daycare offering?







Do you want to offer training but don’t have the staff or services to meet demand?







Maybe you already do training but find the revolving door of training clients a marketing headache?







How would you like to learn from a seasoned expert who has built a hugely successful pet care brand around innovative dog training services?







You are in luck, because in this episode of the Pet Boarding and Daycare Podcast, host Dom Hodgson talks with Jennifer van Garderen, the COO of Kennelwood Pet Resorts.







Jennifer shares her 23-year journey from a high school job to leading a nine-location pet care empire. She discusses the evolution of Kennelwood's services, the importance of transparency and client communication, and how specialising in dog training has become a cornerstone of their success.







In this episode, you’ll learn about:









Innovative In House Training Programs: How Kennelwood’s tailored training services keep dogs engaged and clients coming back for more!







Group class vs One to One: How dog training has evolved to become a more personalised private session offering. 







Client Transparency: How Kennelwood provides honest, highly detailed feedback to build trust and credibility with their customers.







Train the Trainer Bonus Business: How Kennelwood have added a professional dog trainer campus at a 10th location







Community Centred Approach: How Kennelwood’s uses community events and volunteer work to have an impact in their community which enhance their brand reputation 







Finding the Staffing Sweetspot: How Kennelwood settle on a perfect facility size that gets the right balance between labor, revenue and cost of premises. 







Training Client Retention Strategies: Clever techniques to keep clients coming back with continuous training and enrichment offerings.







Sales Skills for Dog Trainers: Why you need to find a trainer who can not only deliver transformative results, but ALSO sell the services.









Dom also does a deep dive on email marketing and shares three simple email automations you can add into your sales system to immediately boost profits…







Thanks to this week guest Jennifer Van Garderen. If you want to find out more about the Kennelwood operation click here now







Check out The Kennelwood Trainer Academy by clicking here







Remember, the next Pet Boarding and Daycare Expo is happening in Hershey from 4th-7th November. Be the first to find out when the show info goes live by clicking here now







Huge thanks to this week’s brand-new show sponsors Pack Pro.







PackPro provide Comprehensive, affordable, and efficient daycare staff training for your pet boarding and daycare facility, to find out more about how they can help you empower and support your team by creating playgroups that are safe, productive and fun to manage, go to PackPro.com







To find out more about Dominic Hodgson and his exclusive pet business consulting services go to petbusinessmarketing.com







You can subscribe to the Pet Boarding and Daycare Magazine by going to PetBoardingandDaycare.com







Episode Time Stamps:









01:00 – Why Dom has expo withdrawal symptoms.







02.30 – Pet Business email marketing mini masterclass







08.10 – 3 automations you can add into your marketing system 







12.

Are you struggling to turn the grooming side of your pet care business into a profit center?







How can you overcome staffing challenges and build a profitable grooming team?







Want to learn how to maximize your grooming operations and boost your bottom line?







Many facilities struggle with grooming because it requires skilled labor that owners can't readily replace. This creates a "we vs them" culture. However, done correctly grooming can be incredibly profitable – generating anywhere from  $125k to $150k in revenue annually for each grooming station.







The key is for facility owners to focus on growing their own groomers, by hiring for attitude and training for skills. This gives you control over your staffing pipeline.







To help give you a plan of action, in this insightful episode of the Pet Boarding and Daycare Podcast, Dom Hodgson is joined by industry legend Joe Zuccarello from Paragon School of Pet Grooming.







Joe shares a wealth of expert knowledge about how to transform your grooming services into a significant profit center, and how to overcome common staffing hurdles.







In this episode, you'll learn about:









Profit Potential: How to turn grooming into one of the most profitable areas of your business.







Staffing a Sustainable Styling Squad: Proven strategies for building and maintaining a highly skilled grooming team.







Maximizing Grooming Revenue: Key performance indicators (KPIs) every grooming business should aim for.







Building a Bathing Business: Learn how focusing on bath services can lay the foundation for a successful grooming department.







Operational Efficiency: Tips on avoiding "cold tables" and ensuring every grooming station is productive.







Grooming Frequency = Consistent Cash Flow: The benefits of regular grooming appointments and how they can drive business growth.







Grooming Station Profit Centres: How treating each table as its own potential profit centre will transform your business.









Plus, in Dog News Dom shares advice for how you can turn any size facility into an enrichment filled wonderland…







Remember, the next Pet Boarding and Daycare Expo is happening in Hershey from 4th-7th November. Be the first to find out when the show info goes live by clicking here now







Huge thanks to this week’s brand-new show sponsors Pet Resort Hospitality Group.







Pet Resort Hospitality Group are building a family of the highest quality Pet Boarding & Daycare brands in North America. If you want to know what the future of your business could look like if you ever want to sell, then reach out to PRHG by going to petresorts.love







To find out more about Dominic Hodgson and his exclusive pet business consulting services go to petbusinessmarketing.com







You can subscribe to the Pet Boarding and Daycare Magazine by going to PetBoardingandDaycare.com







Episode Time Stamps:









01:00 – Coming up in this week’s show…







02.41– Dog News! Stranded Oregon man saved by dog who ran four miles for help!







04.39 – How Dom sold scent work upsell services in his pet business 







09.00 - How Pet Resort Hospitality Group can help you sell your business







09:35 – Meet this week’s guest Joe Zuccarello!







11.30 – Joe’s origin story, from bathing dogs to training groomers







13.30 – Why grooming is a unique pet care service,

What do attendees, vendors and speakers learn by attending a Barkleigh expo? 







How can you attend and maybe become a speaker at a Pet Boarding and Daycare Conference? 







Want to learn first-hand from those who are shaping the future of pet boarding and daycare?







Join us for a special episode of the Pet Boarding and Daycare Podcast, recorded live from the bustling trade show floor of the Pet Boarding and Daycare Expo West at the Horseshoe in Las Vegas.







Dom Hodgson and his son Toby scour the expo, and track down industry experts who share crucial insights about their expo experience. This episode is packed with exclusive interviews, expert insights, and real-life stories from the expo that you won't want to miss.







In this episode, you'll learn about:









Cutting-Edge Tech: Discover the latest technological advancements that can streamline your operations and enhance your pet care services.







Goose Lowdown: Get the skinny on Goose, the oven-ready reservations platform that helps simplify online bookings and enhance revenue management







Employee Retention Secrets: Hear Rich Schlatter’s tips on fostering a loyal and motivated petcare team 







Hot Business Strategies: Explore proven methods to expand your business and increase profitability.







DogDaycare TV: How installing cameras in your daycare can enhance the client experience







K9 Cleaning Solutions : Hear from Brandon about how to create a happy, healthy facility







Continuous Learning: Discover the value of ongoing education and how to stay ahead in the pet care industry.







From Attendee to Speaker: Hear how Allison Jacobs and Kristen Perrus wowed the expo crowd with their enrichment seminar









Whether you’re looking to innovate, grow, or simply improve your day-to-day operations, this episode has something for everyone. Thanks to all the awesome guests who took part in this week’s episode, you really helped share some of the magic that happens at a Barkleigh expo.







The next Pet Boarding and Daycare Expo is happening in Hershey from 4th-7th November. Be the first to find out when the show info goes live by clicking here now







Huge thanks to this week’s brand-new show sponsors Pack Pro.







PackPro provides Comprehensive, affordable, and efficient daycare staff training for your pet boarding and daycare facility, to find out more about how they can help you empower and support your team by creating playgroups that are safe, productive and fun to manage, go to PackPro.com







Find out more about the Professional Animal Care Certification Council by going to PACCCert.org







To find out more about Dominic Hodgson and his exclusive pet business consulting services go to petbusinessmarketing.com







You can subscribe to the Pet Boarding and Daycare Magazine by going to PetBoardingandDaycare.com







Episode Time Stamps:









01:00 – Introduction to the Pet Boarding and Daycare Expo West







01.59 – Interview with Eve Molson: Benefits of attending pet boarding and daycare expos







03.46 – Launch News! New DogHandler Academy Online First Aid Course







06.30 - Rich Schlater shares employee retention tips and fostering a strong company culture







09:48 – How Pack Pro training can help train your staff members







12:47 – MeetChris Tilson on integrating cutting-edge technology in pet care facilities

Do you ever feel lonely running your pet business, and wonder if other business owners are facing the same challenges as you?







Would you like to hear real-life experiences, from pet care providers just like you? 







Then you will love episode 18 because Dom is speaking to a bunch of awesome pet care providers who attended the Pet Boarding and Daycare expo in Las Vegas!







You’ll hear from passionate pet professionals from all over the USA, Canada and even Australia, and you’ll hear first-hand, why SO many pet boarding and daycare business owners take precious time out from their business, to work ‘on’ their business, as well as network, share strategies, and talk shop!







These amazing attendees share their inspiring stories of how they’ve started, built up, extended, expanded, and sold their pet care businesses…







In this episode, we explore:









Expo Stories: Find out why pet pros are attending the expo, and what led them to start a pet business in the first place – inspiring stuff… 











Lindsey's COVID-19 Adaptation: Learn how Lindsey navigated Camelot Kennels through the pandemic, making strategic improvements and growth











Gary Eggleston's Expansion Strategy: Discover how Gary manages two successful pet care facilities across different states and the challenges he overcomes.











Ben Larson's Career Shift: Be inspired by Ben’s journey from sports broadcasting to running a thriving pet care business.











Why PackPro LOVES the Expo: I catch up with one of PackPro’s founders Dan Poirier about why they love attending Barkleigh events







Spencer Mack’s Community Impact: Understand the role Spencer's business plays in the local community and how they build strong client relationships.











Dog Daycare Down Under: Hear from Kaz, who runs a one-stop shop pet care facility in Brisbane, Australia…









The next Pet Boarding and Daycare Expo is happening in Hershey in November. To be the first to find out when the show info is posted, click on this link and fill in the simple contact form. Click here to add your info. 







Huge thanks to this week’s brand-new show sponsors Pack Pro.







PackPro provide Comprehensive, affordable, and efficient daycare staff training for your pet boarding and daycare facility, to find out more about how they can help you empower and support your team by creating playgroups that are safe, productive and fun to manage, go to PackPro.com







To find out more about Dominic Hodgson and his exclusive pet business consulting services go to petbusinessmarketing.com







You can subscribe to the Pet Boarding and Daycare Magazine by going to PetBoardingandDaycare.com







Episode Time Stamps:









00:51 – Introduction and what is coming up in today’s show







02.13 – Meet Gary who has pet businesses in Seattle and Texas







06.15 – Lindsey from Camelot Kennels 







10.40 – Ben Larsons expo insights  







15.53 – Dom Meets Kaz from Down Under







19.27 – How PackPro training can help train your staff members







20.12 – Meet Dan Poirier from PackPro 







23.37 – How to become a show sponsor







23.51 – Davidlee from Doggies Wonderland FW, Texas 







27.07 – Why dog trainer Veronica is building a puppy school 







29.

Do you want to know how top professionals are navigating the challenges and seizing opportunities in pet boarding and daycare?







Have you ever wondered if it’s worth leaving your facility, jumping on a plane to attend a pet care expo? 







Then get ready to be inspired by real-life examples, as you hear from pet care business owners just like you, who are this week attending the PB & D expo in Nevada!







Dom Hodgson is broadcasting live from the Pet Boarding and Daycare Expo West in Las Vegas, as he brings you a dynamic episode packed with insightful interviews, expert tips, and first-hand experiences from industry leaders.







You'll hear personal stories from various pet care professionals who have travelled from all corners of the USA, to join in the magic that only happens at a Barkleigh expo, each sharing their unique journeys and the values that have shaped their business.







Dom is also joined by his son, ‘Producer Toby’, who is attending in an official capacity for the first time, and they immerse themselves in the excitement of the Expo.







Tune in to hear the Pet Biz Wiz reconnect with familiar faces and meet new friends, and he also shares six game-changing marketing secrets from Sin City, that you can use to promote your local pet services…







In this episode, we explore:









Vegas Vibes: Experience the energy and excitement of the Pet Boarding and Daycare Expo West as Dom and youngest son Toby hit the expo floor.











Groomer to Boarder: A third-generation dog groomer from Illinois, Caprice Harden shares her journey from grooming to starting a specialized boarding service for small dogs.











Pet Ranch Pioneer: David Weiss discusses how he transformed Four Paws Pet Ranch into an award-winning facility in Santa Rosa, California.











Pet Spa Success: Sherry Barnett from Santa Fe, New Mexico, talks about her 30-year journey in pet care and the importance of continuous learning and attending industry events.











From Horses to Hounds: Learn how Kelly and Sam transitioned from horse boarding to a successful dog boarding business.







Rover and Out: Discover how Kate is leveraging (and moving on from) her experience using Rover to expand into a commercial pet care facility.







Pet Resort Growth: Eyal Cohen talks about expanding his pet resort business, the importance of team development, and the benefits of attending industry expos







Marketing Magic: Dom shares six essential marketing lessons from his experiences in Las Vegas that can transform your business.









The expo is a prime opportunity to strengthen industry connections, gain invaluable knowledge, and catalyse business transformation through the power of relationships. Why not head down to the Horseshoe right now to attend the final two days of the Las Vegas Pet Boarding and Daycare Expo, and check out the amazing trade show floor, to register go to petboardingexpowest, or, register on the door for the event.







Huge thanks to this week’s brand-new show sponsors Pack Pro.







PackPro provide Comprehensive, affordable, and efficient daycare staff training for your pet boarding and daycare facility, to find out more about how they can help you empower and support your team by creating playgroups that are safe, productive and fun to manage, go to PackPro.com







To find out more about Dominic Hodgson and his exclusive pet business consulting services go to petbusinessmarketing.com







You can subscribe to the Pet Boarding and Daycare...