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It all started with her niece’s Stanley cup. This lead Dr. Rochelle Cook into research on delighters and expectations for customization today. At The Quality Show South, Dr. Cook of California State University Dominguez Hills explained how kaizen is connected to mass customization practices.

Ed Goffin of Pleora Technologies explains what’s happening with today’s AI manufacturing applications – and what to look for in the future.

Justin Wise has had a long and varied career, including seven military deployments. He has two bachelor’s degrees and is finishing up a master’s degree in quality this year at California State University at Dominguez Hills. Quality has been a constant through it all. Here he offers his perspective on quality as well as how to say hello in Cahuilla.

Related Article: Meet the 2024 Quality Rookie of the Year: Justin Wise

Quality sat down with Jay Arthur, president and CEO of KnowWare International, to follow up on his participation in a recent Quality article and delve further into Failure Mode and Effects Analysis, or FMEA.

Quality is gearing up for the Quality Show South in Nashville, TN, in early May. We've got a lot on tap, but nothing more exciting than our learning theater sessions. Editorial Director Darryl Seland and Managing editor Michelle Bangert of Quality sat down to talk about it.

Andrew Hanuszek of Evident explains what quality professionals need to know about using XRF, the role of automation, and how it aligns with today’s trends.