Driving Innovation in Customer Success with the 70-20-10 Methodology CSM Practice - The Customer Success Podcast
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What is the 70-20-10 framework and how can business executives leverage it for organizational growth and optimization? Tomer Laks, CEO & Founder of Kapability Group, offers a roadmap for profound organizational transformation in this episode!Key Highlights:đž Explore how the 70-20-10 framework enhances change management, communication, transparency, and innovation within organizations.đž Discover real-world applications and success stories from industry giants like IBM, Netflix, Google, and...
What is the 70-20-10 framework and how can business executives leverage it for organizational growth and optimization? Tomer Laks, CEO & Founder of Kapability Group, offers a roadmap for profound organizational transformation in this episode!Key Highlights:đž Explore how the 70-20-10 framework enhances change management, communication, transparency, and innovation within organizations.đž Discover real-world applications and success stories from industry giants like IBM, Netflix, Google, and...
35 min