Episode 63 with Stacy Sherman - The human aspect of customer experience

On this episode we talk with Stacy Sherman, mother, author, speaker and founder of DoingCXRight.

We explore customer experience, making people happy, culture and employees, metrics for measuring impact, how we consciously use technology, using feedback, taking time for celebrating, and the importance of diversity.

Stacy talks about her journey, leading from the heart, putting the human first, journey-mapping, using LinkedIn, and empowering each other during these changing times.

For more about Stacy follow her on Instagram, Facebook & https://doingcxright.com/.

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