Pints & Polishing Auto Detailing Podcast Nick Walters and Marshall Hill

In this episode of the Pints and Polishing podcast, Marshall and Nick discuss their recent experiences and observations. They talk about their Father's Day celebrations, share funny stories, and engage in some buyer/seller banter.

They also discuss the importance of proper car modifications and the lack of knowledge among car buyers. The conversation touches on the Ford Flex, Cadillac CTS, and the challenges of maintaining black wheels and aftermarket modifications. In this conversation, Nick and Marshall discuss the importance of being a 'put together' person in the automotive industry.

They emphasize the need to focus on the basics and take things one step at a time, rather than trying to do too much at once.

They also highlight the significance of accountability and being able to admit and rectify mistakes. They share personal experiences of dealing with shops and individuals who lack accountability and pass the buck, and how it affects their trust and willingness to do business with them. The conversation concludes with the importance of finding reliable and accountable people to work with in the automotive industry.

Takeaways



Proper car modifications are important to ensure a good track experience

Many car buyers lack knowledge and don't seek advice from experts

The Ford Flex and Cadillac CTS are unique vehicles with their own appeal

Maintaining black wheels and aftermarket modifications can be challenging

Dealerships often engage in questionable practices, such as selling warranties for non-existent issues Focus on the basics and take things one step at a time

Be accountable for your mistakes and rectify them

Lack of accountability can lead to a loss of trust and business

Find reliable and accountable people to work with in the automotive industry

Chapters



00:00 Introduction and Mother's Day Celebrations

03:08 The Importance of Proper Car Modifications

08:01 The Unique Appeal of the Ford Flex and Cadillac CTS

13:01 Challenges of Maintaining Black Wheels and Aftermarket Modifications

26:44 The Importance of Being 'Put Together'

30:28 Taking Things One Step at a Time

33:24 The Significance of Accountability

37:05 The Impact of Lack of Accountability on Trust and Business

46:57 Finding Reliable and Accountable People in the Automotive Industry

In this conversation, Marshall and Nick discuss the importance of removing bugs from cars and the potential damage they can cause. They explore the acidity levels of bugs and how they can etch and damage paint.

They also touch on the effectiveness of PPF (paint protection film) in protecting against bugs and the limitations of self-healing top coats. Overall, the conversation emphasizes the need to clean and maintain cars to prevent long-term damage regularly. In this conversation,

Nick and Marshall discuss the importance of proper car maintenance with paint protection film (PPF), vinyl wraps, and ceramic coatings.

They emphasize that the basics of car care, such as washing and removing contaminants, remain the same regardless of the type of protection on the car. They debunk the myth of set-it-and-forget-it protection and highlight the need for regular cleaning and maintenance. They also discuss the possibility of upselling bug splatter removal services and the benefits of using products like STAK to provide extra protection for road trips.

Takeaways

Bugs can be highly acidic and can etch and damage paint if left on the surface for too long.

The acidity levels of bugs can vary, with some bugs being more acidic than others.

PPF (paint protection film) can provide some protection against bugs, but it is not a set-it-and-forget-it solution.

Regular cleaning and maintenance of cars is essential to prevent long-term damage from bugs and other contaminants. Regardless of the type of protection on a car (PPF, vinyl wrap, ceramic coating), the basics of car care remain the same.

Regular cleaning and maintenance are necessary to keep the car in top condition, even with added protection.

Bug splatter can be removed with proper cleaning techniques, and using products like Stack can provide extra protection.

Upselling bug splatter removal services can be a valuable opportunity for detailers.

Proper maintenance and protection can prevent future damage and keep the car looking great.

Chapters

00:00 Introduction and Enjoying Summer

02:30 Changes to Hyper Clean Store

08:17 The Varying Acidity Levels of Bugs and Their Effects on Paint

14:06 The Limitations of PPF in Protecting Against Bugs

21:42 The Importance of Regular Car Care

27:49 Upselling Bug Splatter Removal Services

41:42 Using Stack for Extra Protection

45:22 Preventing Future Damage with Proper Maintenance

In this conversation, Marshall and Nick discuss various topics including buying wine, enjoying pool season, dealing with bugs, and managing problems in business. They emphasize the importance of not overreacting to small issues and focusing on the root of the problem.

They also highlight the need to prioritize and allocate time effectively in order to achieve success. In this conversation, Marshall and Nick discuss the dangers of going down rabbit holes and relying solely on online information. They emphasize the importance of developing relationships with trusted brands and seeking expert advice when troubleshooting issues.

They also highlight the value of loyalty and supporting companies that have proven track records. The conversation concludes with a reminder that no single product can solve all problems, but building relationships and seeking guidance can lead to successful outcomes.

Takeaways



Don't overreact to small issues and focus on the root of the problem.

Allocate time effectively and prioritize tasks to achieve success.

Learn from mistakes and move on without dwelling on them.

Avoid hyper-fixation on minor problems and focus on the bigger picture.

Don't waste time and energy on things that don't contribute to your goals. Avoid going down rabbit holes and relying solely on online information

Develop relationships with trusted brands and seek expert advice when troubleshooting

Loyalty and support for companies can lead to successful outcomes

No single product can solve all problems, but relationships and guidance can help

Chapters



00:00 Introduction and Wine Buying

04:36 Enjoying Pool Season

10:13 Hyper-Fixation on Small Problems

13:13 Car Troubles and Overcoming Mistakes

19:16 Avoiding Hyper-Fixation on Small Issues

21:46 Understanding the Root of Problems

25:17 Learning from Mistakes and Moving On

27:41 Not Wasting Time on Minor Issues

36:42 The Value of Developing Relationships with Trusted Brands

49:22 The Importance of Loyalty and Support for Companies

55:29 No Single Product Can Solve All Problems

In this episode, Marshall, Nick, and Brian discuss the importance of maintaining a specialized group focused on process, product, and procedures.

They emphasize the need for clarity and simplicity in discussions, particularly when it comes to specific brands and products. The conversation then shifts to the topic of boat detailing, with Brian providing insights on how to remove streaks and stains from boats.

They also discuss the importance of seeking advice from experts in the field and being cautious of influencers who may have ulterior motives.

The episode concludes with a discussion on the realities of social media and the need for transparency in product endorsements. The conversation discusses the lack of awareness among consumers about the pay-to-play nature of review channels and the potential negative consequences of relying on them.

The hosts share stories of customers who were misled by review channels and ended up with costly mistakes. They emphasize the importance of understanding the motives behind review channels and the need for transparency in disclosing paid partnerships.

The conversation also touches on the challenges of balancing business and fatherhood, with each host sharing their perspective on the sacrifices and responsibilities involved.

Takeaways



Maintaining a specialized group focused on process, product, and procedures can provide clarity and simplicity in discussions.

Seek advice from experts in the field when dealing with specific topics, such as boat detailing.

Be cautious of influencers who may have ulterior motives and prioritize transparency in product endorsements.

Consider the expertise and experience of content creators before relying on their recommendations.

Recognize the realities of social media and the potential for misinformation and hidden agendas. Consumers should be aware that review channels often operate on a pay-to-play basis, where positive reviews are influenced by financial incentives.

Relying solely on review channels can lead to costly mistakes, as some channels may promote products without disclosing their paid partnerships.

Transparency is crucial in the review channel industry, and consumers should look for clear disclosures of paid partnerships to make informed decisions.

Balancing business and fatherhood requires sacrifices, but setting a good example for children and providing for their future is a rewarding aspect of being a father.

Chapters



00:00 Introduction and Week Recap

07:33 Insights on Boat Detailing

12:23 Beware of Influencers with Ulterior Motives

29:24 Lack of Consumer Awareness

32:50 Transparency in Review Channels

39:20 The Sting of Misleading Products

44:25 Pay-to-Play Nature of Review Channels

48:03 Balancing Business and Fatherhood

On Todays podcast The conversation covers a range of topics including lane assist technology in cars, gardening, UFC, Tesla car modifications, paint spill cleanup, and business growth in the detailing industry.

The conversation also highlights the importance of implementing advice and supporting local distributors. The conversation covers a wide range of topics related to car care, detailing, and customer interactions. It delves into the challenges of maintaining and restoring trim, the use of products like Revive, the importance of becoming a specialist in the car care industry, and the significance of clear communication with customers. The conversation also emphasizes the need for confidence, honesty, and a black-and-white approach in sales and customer interactions.

Takeaways



Lane assist technology in cars can be both helpful and frustrating, with varying experiences based on different vehicle models.

Gardening can be a strategic and enjoyable activity, offering a sense of fulfillment and relaxation.

The UFC and the world of mixed martial arts provide entertainment and engagement for enthusiasts.

Tesla car owners often engage in unique and sometimes unconventional modifications to their vehicles.

Dealing with paint spills requires specific cleanup methods based on the type of paint and surface.

Business growth in the detailing industry is achievable through consistent effort and the implementation of valuable advice.

Supporting local distributors and building business relationships can lead to mutual success and growth in the industry. The importance of proper maintenance and restoration of trim, especially in older vehicles, is highlighted.

The use of products like Revive for car care and restoration is discussed, emphasizing the positive impact on interior and exterior surfaces.

Becoming a specialist in the car care industry requires clear communication, honesty, and confidence in dealing with customers.

The significance of a black-and-white approach in sales and customer interactions is emphasized, promoting transparency and trust.

Role-playing and practice can help build confidence in customer interactions and sales, leading to better outcomes.

Chapters



00:00 The Lane Assist Debate: Helpful or Frustrating Car Technology?

06:14 Strategic Gardening: Finding Fulfillment in the Yard

08:28 Inside the Octagon: Exploring the World of UFC

11:49 Unconventional Tesla Modifications: Personalizing Your Ride

24:13 Detailing Business Growth: Achieving Success in the Industry

28:44 Supporting Local Distributors: Building Business Relationships

34:21 The Power of Revive in Car Care

36:37 Becoming a Specialist in Car Care

53:36 The Black-and-White Approach in Sales

In this episode, Marshall and Nick discuss their Memorial Day experiences, share their favorite high noon drinks, and talk about the challenges of dealing with vendors.

They also delve into the world of Subaru cars, the future of car companies, and the process of learning to use ceramic coatings.

The conversation touches on topics such as car brands, car market trends, and the learning curve of ceramic coating.

The conversation covers various topics related to business management, employee relationships, and personal boundaries. It delves into the challenges of managing a team, setting boundaries, and making tough decisions.

The discussion also touches on the importance of leadership, employee loyalty, and the balance between being supportive and setting limits.

Takeaways



Memorial Day experiences and the impact on business operations

The popularity of high noon drinks and favorite flavors

Challenges of dealing with vendors and supply chain issues

The significance of Subaru cars in the automotive market

The future of car companies and the impact of collaborations

The learning curve and process of ceramic coating cars The importance of setting boundaries and knowing when 'enough is enough' in business and employee relationships.

The value of loyalty and hard work in team members, and the challenges of managing a team effectively.

The balance between being supportive and setting limits, and the impact of personal boundaries on business decisions.

Chapters



00:00 Memorial Day Reflections and Vendor Challenges

03:21 The Subaru Experience: A Family of Cars

10:17 The Future of Car Companies and Collaborations

20:56 Navigating Business Boundaries: Setting Limits and Making Tough Decisions

38:51 The Value of Loyalty: Managing a Team Effectively

43:00 Balancing Support and Boundaries: The Impact on Business Decisions