The Shift Control Sales Podcast Shift Control

Sales momentum is critical for any business - are you able to turn the heat up when you need to or does your team operate at inconsistent levels across the year?

Would you trade of 3 hours of flow sales for a day of?

This podcast gives a brief insight into a project that I had the good fortune to work on over the last 3 years that culminated in a customer service charter.

All the good work of a business that has a clear focus on driving value through a better working relationship with customers - something that ill clearly differentiate them from their competition and help them win out in marginal situations

For so long we only thought in terms of academic intelligence. Along came Daniel Goleman and Emotional intelligence in the mid 90s and yet before in 1938 - Howard Gardner had introduced Frames of Mind: The Theory of Multiple Intelligences where he talks about multiple intelligences, 8 and how they can impact our world view and our engagement with other people.

Valuable if you have an interest in sales.

Fergal Keane is a renowned journalist, war correspondent and author of 'Madness: A memoir of war, fear and PTSD.'

Not a normal read for me but a brilliant biography and my first encounter with epigenetics and generational trauma.

And a good reason to be reminded about the importance of screening your media intake

Too often the focus is on asking questions rather than analysing what you know.

In this podcast I talk about the origins of critical thinking and how it can be applied to your sales process along with EQ, to help deliver greater success.

As luck would have it I ended up speaking to someone with the inside track on customer service at the Merrion