How Hershey’s is Kissing Overpayments Goodbye Ultimate Supplier Management

“It’s a project with an infinite internal rate of return,” says Sanjay Singh, Hershey’s VP of Internal Audit. “How many dollars of chocolate would we have to sell to equal a million in recoveries?” He knew that a recovery audit was a good idea from his experience and the benchmarking he does with industry peers. He, Jay Cheedella, VP Global Business Services, and Jonathan Laubenstine, Senior Director of Internal Audit, have been overseeing the project that’s already added ov...