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“I know a lot of your audience may be gun-shy at the prospect of outsourcing’” says Michelle Fiegehen of 24x7 Advantage. “Many MSPs we chat to have had negative experiences with the outsourcer unable to deliver what they promised, so I thought it might be useful to share a specific customer experience.”

In this short podcast, Michelle tells us about a case study of a company and their experiences with outsourcing and how this might be a great idea for many MSPs, both as a way to improve their bench of service, and as a white label opportunity.

Blog: https://24x7advantage.com/msp/case-study-msp-outsourcing-rightsize-technology/
Email web version: http://139807196.hs-sites-eu1.com/case-study-rightsize-technology
Learn more at 24x7advantage.com

A new report from Zayo unveils a concerning trend in Distributed Denial of Service (DDoS) attacks, indicating a significant increase in intensity and duration throughout 2023. With the average attack lasting 68 minutes and costing businesses nearly half a million dollars on average, the financial toll is staggering. Notably, the shift towards multi-vector attacks adds a new layer of complexity, targeting specific components like IP addresses and email systems with heightened precision, making detection and mitigation increasingly challenging.

Industry-specific findings underscore the widespread vulnerability, with telecommunications companies experiencing the highest frequency of attacks, closely followed by sectors such as retail, healthcare, government, and education. In this evolving cyber landscape, characterized by political unrest and hybrid work environments, the need for advanced DDoS protection is paramount.

Anna Claiborne, Zayo's Senior VP of Network Connectivity, joins Doug Green to discuss findings from the recent report and how businesses can navigate these challenges.

Visit www.zayo.com

Simplicity is the message.

“I think for the enterprise, they definitely need to look for a provider to remove the complexity from you and to provide the flexibility and scalability for your solution,” says Hon Kit Lam, the Vice President of Hybrid Connectivity Services for Tata Communications Network Business. “You may have a lot of complex business requirements, but the network solution you should look for is someone you rely on to provide the simple, like on some basis platform as a service for you.”

Hon Kit Lam

In this second part of a three-part series, we take a deeper look into the needs of the enterprise and how to manage that complexity. We learn more about Hon Kit Lam’s portfolio, Hybrid Connectivity Services. The message is that the enterprises want simplicity, and yet they also seek, and need, services that are robust and secure. We hear the argument to choose a trusted a source that can step up to these asks. We also hear a somewhat parallel message to the carrier community.

Visit https://www.tatacommunications.com/
Read more from Hot Kit Lam
Watch Part 1

“I have already had my marching orders from Clark and Joe that I've got to make these panels as interactive as possible so you know we will definitely be getting some impact and questions from the audience and the other service providers,” says Matthew Townend of Cavell. In this podcast we catch a look at some of the exclusive content that will be presented at the Cloud Connections 2024 Conference.

The Survey Says: 2023 - 2024 CCA Annual Service Provider Survey - Predictions and Forecasts for the path ahead! Cloud Communications Alliance

Matt tells us that almost the very first session of day one, attendees will be the first to hear the results of an annual survey. “We've now been doing that for three years… and with those results you kind of get the heartbeat of what the industry is thinking about.” The survey is famous for providing very detailed information about trends, and the data often packs some surprise findings. The gathered intelligence helps CCA members in gaining a better understanding of their larger business environment.

Top Cloud Platforms

“Both the CCA and Cavell really focus on practical advice, that help people turn some of the ideas into to action on things they can actually do.” On one panel, Top Cloud Platforms: Innovations Propelling Cloud Adoption into the Future, Matt tells us that, “…we've got the leading Cloud Platform players: Cisco, Alianza, Inc., NetSapiens a Crexendo Company, and Intermedia Cloud Communications. The panel will explore what’s driving growth and how to maintain growth.

Visit https://lnkd.in/gnR_iYJB

Fax remains a critical tool in certain industries, but copper service is disappearing, and prices are rising

“Here it is, 2024, and we're still talking about faxing," says Bob Webb of ClearlyIP.  “And a lot of folks are still using and relying on faxing. The reason it's become more difficult is because the legacy copper providers have been yanking that copper out of the ground and replacing it with fiber and basically, transparently to the end user, putting them on a voice over IP platform that's not designed to carry faxing. But if you happen to be lucky enough where you rely on fax and you still have the copper, those same legacy providers are jacking up the prices.”

In this podcast, Bob outlines Sendfax.to. “Basically, we're going to marry ... multiple email addresses to multiple phone numbers but that's the key because faxing is fundamentally a phone number to phone number communication...” Bob explains how this approach saves money and restore security to fax communications.

Visit www.clearlyip.com

How collaboration is going to be sold, promoted, ingested, service supported by firms in the coming years

“Change doesn't just knock on the door,” says Janet Schijns, JS Group, CEO. “It practically demolishes the door to make its grand entrance. And the next few years, we're going to ramp up even that pace of change we've all become used to in the industry. AI is the new workforce, automating everything from customer service to network optimization and bringing rapid innovation to our space with varying impacts. Channel partners, even competitors creating integrated solutions that offer more value to end users. And then on top of that, partners working with partners, working with partners, working with partners is now the norm. And with all that innovation, in AI and in collab, there's a laser focus also on security…”

“I'm going to be sharing our proprietary research on how collaboration is going to be sold, promoted, ingested, service supported by firms in the coming years amidst all this change.” In this podcast, catch a look at the future and catch a look at this special content to be offered at this week’s conference. “Nobody's talking about the vendor's brand anymore. They're talking about the experience for the customer and many times their own brand.”

Visit www.jsgnow.com