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Transforming Client Experience with AI with Robbi Armstrong Open||Source||Data
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- Technologie
Join Charna Parkey as she interviews Robbi Armstrong, AI Products and Strategy Director at KeyBank. Discover how this $190 billion bank is navigating the rapidly evolving landscape of generative AI, balancing the need for innovation with the challenges of managing risk in a heavily regulated industry. Explore the impact of KeyBank's virtual assistant, MyKey, on client experience. With nearly 70% repeat usage, MyKey seamlessly transfers clients to contact center agents, providing a warm handoff that includes authentication and chat context. Robbie Armstrong shares her vision for expanding MyKey's capabilities to improve financial literacy using generative AI.
Join Charna Parkey as she interviews Robbi Armstrong, AI Products and Strategy Director at KeyBank. Discover how this $190 billion bank is navigating the rapidly evolving landscape of generative AI, balancing the need for innovation with the challenges of managing risk in a heavily regulated industry. Explore the impact of KeyBank's virtual assistant, MyKey, on client experience. With nearly 70% repeat usage, MyKey seamlessly transfers clients to contact center agents, providing a warm handoff that includes authentication and chat context. Robbie Armstrong shares her vision for expanding MyKey's capabilities to improve financial literacy using generative AI.
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