06. Customers First: John O’Loghlen The Build Up

Did you know Alipay is the most widely used third-party online payment service provider in China? With over a billion active users, its primary product—a digital wallet, Alipay Wallet—includes a mobile app that allows customers to conduct transactions directly from their mobile devices. That’s a lot of users for a single service. So, how to make it stick?
In this episode, we explore the importance of service based on the Alibaba Group’s cultural value Customers First or 客 户 第一. Joined by John O'Loghlen, Director of Alipay in Australia and New Zealand, an integral part of the Alibaba Group who helped Alipay become the must-have payment method for any business looking to reach a critical mass of Chinese shoppers both home and abroad.
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