113. Power Skills for Executive Assistants: How To Handle A Difficult Conversation Assist With Impact

A common problem for EAs (and in fact common to most of us) is struggling to communicate effectively in crunch moments.
When it comes to tackling a tricky situation that requires you to speak up, how many times do you find yourself
-Avoiding the issue hoping it will go away?
-Having the difficult conversation and then it getting out of hand?
Episodes where I’ve discussed tackling uncomfortable conversations include:
#55 How To Approach Difficult Conversations - Steps for Executive Assistants
#18 Why Executive Assistants Need To Get Comfortable With Uncomfortable Conversations
#85 POWER Skills for Indispensable Assistants: Communication Skills
In this episode I share two strategies you can use to PLAN your approach to tricky conversations.
I’ve created a download that you can access by going to http://bit.ly/being113
You can find more information on the SBI framework here:
https://www.mindtools.com/pages/article/situation-behavior-impact-feedback.htm
You can read more about Petrea King's approach here:
https://www.flyingsolo.com.au/live-smarter/make-difficult-conversations-easier
To register for my free webinar "The ONE Thing You Need To Be Indispensable" go to https://bit.ly/theonethingwebinar