2. Mike Pratt, Vice-Chancellor UWS, Customer Service Commissioner NSW, CEO NAB, BNZ, Bank of Melbourne, Standard & Chartered North Asia

In this episode you'll hear from Mike Pratt. Mike is the Commissioner for Service, NSW Government, leading major service reform across the NSW Government. He is also Deputy Chancellor of Western Sydney University, Chairman of Bennelong Funds Management and a Non-Executive Director of Credit Union Australia. Mike was CEO of Consumer and SME Banking, North East Asia, with Standard Chartered Bank. He is a former President of the Australian Institute of Banking & Finance.He was also Group Executive of Westpac Business & Consumer Banking, CEO of National Australia Bank in Australia and CEO of Bank of New Zealand. He was also CEO of Bank of Melbourne. Previous directorships include Non-Executive Director of MasterCard International Inc, New York, Non-Executive Director of MasterCard, Asia Pacific, Non-Executive Director of BT Financial Services, Chairman of Shenzen Credit. Mike outlines how important it is to be well prepared, build out your network, incorporate lifelong learning, be disciplined, maintain transparency and integrity in all you do. And to never forget - its all about relationships, what matters more than anything is relationships Mike also has some great tips on getting great mentors and what you need to be on top of in the future of business. Nominated Charity: I have made a $250 donation in Mike's name to Plan International - www.plan.org.au Recommended Books: Leading Change, John Kotter The Long Walk to Freedom, Nelson Mandela The Service Profit Chain, Heskett and Sasser

Copyright: (c) 2017 Greg Layton, Chief Maker URL: chiefmaker.com.au