67 episodes

"What grabbed your attention about the concept of a 6 Star Business, and inspired you to come on the podcast?" That’s the question which is put to guests on the 6 Star Business podcast every week. Our guests are successful business owners and passionate professionals who always aspire to evolve, improve, and better themselves and the lives of those they impact. Most often they put the customer experience at the forefront of everything they do. The million-dollar question is: "If that extra 6th star existed, what would you have to do to push your business beyond a 5 star review and go that extra mile?" Each week your host Aveline Clarke and her co-host create a space where they and their two guests have a conversation about what it takes to create and sustain a 6 Star Business. This isn’t one of those podcasts where the hosts fire questions at an interviewee in the hot seat; it’s a collaborative exploration and ongoing global conversation about customer journey excellence, employee engagement, humanising business and what it means to take a 5 star review and move it up into a 6 Star Business. Intrigued and inspired? Join us!

6 Star Business Aveline Clarke

    • Business
    • 5.0 • 6 Ratings

"What grabbed your attention about the concept of a 6 Star Business, and inspired you to come on the podcast?" That’s the question which is put to guests on the 6 Star Business podcast every week. Our guests are successful business owners and passionate professionals who always aspire to evolve, improve, and better themselves and the lives of those they impact. Most often they put the customer experience at the forefront of everything they do. The million-dollar question is: "If that extra 6th star existed, what would you have to do to push your business beyond a 5 star review and go that extra mile?" Each week your host Aveline Clarke and her co-host create a space where they and their two guests have a conversation about what it takes to create and sustain a 6 Star Business. This isn’t one of those podcasts where the hosts fire questions at an interviewee in the hot seat; it’s a collaborative exploration and ongoing global conversation about customer journey excellence, employee engagement, humanising business and what it means to take a 5 star review and move it up into a 6 Star Business. Intrigued and inspired? Join us!

    Lessons in How to Give More Value; with Marco Torres

    Lessons in How to Give More Value; with Marco Torres

    Our podcast guest today hails from Florida in the USA, and brings a long history of business experience in the travel and tourism and marketing industries. Marco Torres is his name, and he understands the importance of delivering value and he talks to myself and my co-host, Koray, about his current business and how people can leverage this to provide additional value and gratitude to their employees, customers and stakeholders.
    His energy and passion for people and giving MORE is evident as he talks animatedly about the benefits of providing value and how we can all do that for those in our worlds and circles around us.


    Here’s a summary of what we discussed:
    05:48 - servicing ALL niches
    07:11 - why discounting is a tempting mistake
    11:20 - using automation for testimonials
    14:00 - where the idea started for Marketing Boost
    25:00 - the sales funnel builder upgrade
    30:00 - the financial advisor case study
    34:50 - how incentives are only 1 of the tools in the toolbox
    39:30 - where incentives look bad and don’t work
    51:37 - going beyond incentives to build the 6 star team


    and much more…




    Here’s some information about our guest:

    Marco Torres, Founder & CEO, Marketing Boost
    Marco Torres is the Founder of MarketingBoost.com, he has helped thousands of business owners worldwide boost sales and scale their businesses by as much as 5-fold through the use of incentive-based marketing. He teaches entrepreneurs how to soar in sales & marketing through the use of “Value-Add-Incentives” instead of discounts. His Facebook Group is home to more than 27,000 active business owners who are raking in sales with his advice and amazingly affordable subscription program.


    What Are You Famous For?
    The call me the "Idea Man" 


    Something Interesting About You:
    Started as an entrepreneur at a very early age by the time he was 12 years old he was featured on the front page of his local newspaper for building the biggest paper route they had ever seen.  By age 23 he had opened 5 restaurants and a nightclub in San Juan Puerto Rico and the Virgin Islands.  


    Contact:
    F: https://www.facebook.com/marco.torres.794628
    LI: https://www.linkedin.com/in/6101960marcotorres/
    YT: https://www.youtube.com/channel/UC0Ge98RukWA28p25gPnf-eA




    Here’s some information about my co-host:


    Koray Serbest
    Founder & CEO, Go Beyond Global
    https://www.linkedin.com/in/korayserbest/




    Here's how you can get in touch with the 6 Star Community:


    Simply go to https://community.6star.business to learn more and sign up.
     
    The purpose of the 6 Star Business is to bring together purpose-minded business owners who want to create more impact in the world, live with more purpose, and rise above traditional methods of doing business. We do this by fostering 6 Star Leaders and creating a space for them to shine.
    If you'd like to get in touch please contact us at contact@6star.business  
    Your host,  
    Aveline

    • 1 hr 9 min
    How to Succeed with the Right Mentor on the Right Path; with Darius Tan

    How to Succeed with the Right Mentor on the Right Path; with Darius Tan

    In this episode of the podcast I welcomed Darius Tan to sit with us, to discuss the more purposeful and personal aspects of success, as applied to startups and his coaching business.
    Darius is young, yet has the wisdom of someone who has lived many lifetimes - and he demonstrated that on the show today. His approach to growing his customer’s businesses  and his purpose on this earth was what stood out for us.
    It’s an engaging and inspiring conversation, with the best right at the end!
    My co-host was Steve Sandor, and together we had a great chat with Darius.


    Here’s a summary of what we discussed:
    04:45 - where the seed was planted
    09:30 - the problems many people make in starting out
    14:20 - steps to choosing the right mentor
    22:25 - the power in aligning with the right people
    27:42 - capturing social proof when starting out
    42:15 - the different zones of genius and where to focus 
    51:47 - seminars are not a substitute for a mentor
    57:00 - danger of the comfort zone


    Enjoy!


    Here’s some information about our guest:


    Darius Tan
    Founder & CEO, Strategic Scaling Systems
    Today's guest is quoted by market leaders as the "System Whiz" for generating millions of dollars without any paid ads. He started working at 13, where he assisted in youth motivational camps before growing to train thousands of youths around Southeast Asia. After 2 years of growth hacking over 250,000 followers and publishing 2 books while spending most of his time in the army, he was inspired to set up Strategic Scaling Systems to free up time for others. As the CEO of Strategic Scaling Systems, they’re on the mission to scale solo coaches, consultants and educators to become overbooked CEOs without spending more time or ads on the business.


    Something Interesting About You:
    I went $30k in debt when I first started out my business


    What Are You Famous For?
    Organically attracting clients without spending a dime on ads



    Contact:

    https://www.instagram.com/dariustanofficial/
    https://www.youtube.com/c/DariusTan
    https://www.facebook.com/strategicdarius
    https://twitter.com/dariusthw 


    Darius’s Offer for Listeners:
    NO BS SYSTEMS: If you want to scale to multi 6 figures without costly ads and finally become a CEO of your business, join our free Facebook Group where I transparently share systems that work and fail for our own business every single month.
    https://www.facebook.com/groups/strategicscalingsystems/



    Here’s some information about my co-host:


    Steve Sandor
    CEO & Founder, Inspiring Business
    inspiringbusiness.net




    Here's how you can get in touch with the 6 Star Community:


    Simply go to https://community.6star.business to learn more and sign up.
     
    The purpose of the 6 Star Business is to bring together purpose-minded business owners who want to create more impact in the world, live with more purpose, and rise above traditional methods of doing business. We do this by fostering 6 Star Leaders and creating a space for them to shine.
    If you'd like to get in touch please contact us at contact@6star.business  
    Your host,  
    Aveline

    • 1 hr 13 min
    Changing the World One Innovation at a Time; with Mike Liu

    Changing the World One Innovation at a Time; with Mike Liu

    In this episode of the podcast I welcomed Mike Liu to sit with us, to discuss the deeper aspects of innovation and how he has used that to fuel his life and his business pursuits.
    This was more than just a discussion about Mike’s company or product: it was a trip down the pathway of someone who has innovation pulsing through their veins, and knows how to harness it for the betterment of our world.
    My co-host was Koray Serbest, and together we had a fabulous conversation with Mike.


    Here’s a summary of what we discussed:
    04:19 - choose your own adventure approach
    13:33 - disruption vs a blue ocean
    15:05 - the privilege of leading a team
    18:46 - sage advice when starting out with a new idea
    24:34 - innovation in startups
    31:15 - growing the innovation team
    35:31 - building for the sake of profits or people?
    41:00 - the models and heroes of an innovator
    44:12 - innovating the self as well as the product


    plus a lot more…


    Enjoy!


    Here’s some information about our guest:


    Mike Liu
    Founder & CEO, FreeFuse
    CEO/Founder of FreeFuse. I went to Texas A&M University for my graduate studies and University of California Riverside for my undergrad. I worked as a teaching assistant for 6.5 years in engineering while formulating the idea for our company. 



    Something Interesting About You:
    I love people passionate about their ideas and bringing them to life. I just completed my PhD in engineering. I want to make sure everyone around me has a great time and enjoys a true sense of community. I also enjoy watching and laughing at really bad horror films. 



    What Are You Famous For?
    Having a crazy ability to remember almost anything especially alphanumeric sequences. Also, I really enjoy helping others and finding a way to connect other people. It's fun! 



    Contact:
    W: https://www.freefuse.com
    LI: https://www.linkedin.com/in/mike-liu-4wd/
    LI: https://www.linkedin.com/company/freefuse-inc



    Here’s some information about my co-host:


    Koray Serbest
    Founder & CEO, Go Beyond Global
    https://www.linkedin.com/in/korayserbest/




    Here's how you can get in touch with the 6 Star Community:


    Simply go to https://community.6star.business to learn more and sign up.
     
    The purpose of the 6 Star Business is to bring together purpose-minded business owners who want to create more impact in the world, live with more purpose, and rise above traditional methods of doing business. We do this by fostering 6 Star Leaders and creating a space for them to shine.
    If you'd like to get in touch please contact us at contact@6star.business  
    Your host,  
    Aveline

    • 1 hr
    What Is Gamification, and How Can It Create True Engagement?; with Luke Jamieson

    What Is Gamification, and How Can It Create True Engagement?; with Luke Jamieson

    Today’s episode brought us the wisdom and insightful genius of Luke Jamieson, on a topic that impacts us all and is even more relevant in our current ‘Great Resignation’ climate.  He is a warm, caring human with a long history connecting him to raising engagement and enjoyment for employees.  I’m really grateful for his insights today, as we find ourselves moving through more change and evolution in a post-pandemic world.
    He gives us a view of employee engagement as it’s evolved from it’s inception as a ‘core driver’ and focus for organisations, through to today.


    Here’s a summary of what we discussed:


    06:45 - the influence of social media on customer experience
    09:55 - the early onset of gamification
    16:30 - his focus was always on the customer, not a number to reach
    28:09 - who is gamification for?
    32:27 - how co-creation impacts engagement
    36:44 - the great resignation
    40:30 - how value can be linked to gamification
    46:43 - the opportunity in stories


    and much more… 


    Enjoy!


    Here’s some information about our guest:


    Luke Jamieson
    Regional Manager, Centrical
    Luke is one of the top 25 global influencers and thought leaders on customer experience and employee engagement. His rebellious, unconventional approaches have been attributed to him earning such titles. But it’s his combination of vision, high energy, audacious creativity and mischievous execution that makes him an inspiring and refreshing keynote speaker, podcaster and blogger. 
    Featured in numerous publications including The Wall Street Journal and The Australian. 
    He studied design thinking at D.school, Stanford University and is a certified LEGO® Serious Play® facilitator.

    Something Interesting About You

    I have been a baker, drove cattle, been arrested overseas and I collect celebrity moments.


    What Are You Famous For?
    Legend in my own lunchbox but... top 25 Global thought leader on CX and EX and also built a contact centre that became Best global contact centre.


    Contact
    LI: https://www.linkedin.com/in/luke-jamieson/
    T: https://www.thinkers360.com/tl/LukeJamieson
    T & I: Twitter and Instagram - @LukeCXEX

    W: https://www.centrical.com




    Here’s some information about my co-host:


    Endre Hoffmann
    Founder & Coach, The Doctor of Self Worth
    https://www.linkedin.com/in/doctor-of-self-worth/


    Here's how you can get in touch with the 6 Star Community:


    Simply go to https://community.6star.business to learn more and sign up.
     
    The purpose of the 6 Star Business is to bring together purpose-minded business owners who want to create more impact in the world, live with more purpose, and rise above traditional methods of doing business. We do this by fostering 6 Star Leaders and creating a space for them to shine.
    If you'd like to get in touch please contact us at contact@6star.business  
    Your host,  
    Aveline

    • 59 min
    How We Can Be Our Best Self by Starting with the Breath; with Jane Tarrant

    How We Can Be Our Best Self by Starting with the Breath; with Jane Tarrant

    In today’s episode we met a unique and driven person who is making remarkable impact on Executives, Managers, Business Owners and everyday people by helping them to take charge of their lived experience through the breath, amongst other things.  She’s a breathing re-trainer and awareness coach who wants to empower people to live more impactful lives.
    In this fascinating conversation with Jane Tarrant, she explained to us how important it is to be aware of how we breathe, and also what can be triggered by mismanagement and not understanding our brain-emotion-nerves connection.
    She’s helping people become better versions of themselves, starting with themselves.  


    Here’s a snapshot of what we discussed:
    06:00 - snoring is the ‘tip of the iceberg’
    12:11 - safety isn’t often talked about
    17:30 - the ‘hot seat’ with Steve
    26:20 - speech impediments and bad breathing
    34:00 - even CEOs have panic attacks
    40:00 - how a 7 year old is better prepared to run a company
    43:30 - unplugging and being alone
    49:30 - being aware of your physical body and cues


    and much more…
    enjoy!


    Here’s some information about our guest:


    Jane Tarrant
    CEO & Founder, Link Breathing
    Jane is a Breathing Retrainer, Founder of LiNK BREATHING and former unhealthy breather. Her mission is to lead global education on healthy breathing & breathing retraining in a simple, accessible way. She is incredibly passionate about what she does and never tires of the feedback "this is life changing". 


    What are You Famous For?
    Holding a mirror up to hidden superpowers so clients can feel empowered to improve their anxiety, panic attacks, snoring, stress, breathlessness, energy levels, performance and life in general.


    Something Interesting About You?
    I motorbiked up Vietnam on my own aged 23.


    Contact:
    W: https://www.linkbreathing.co.uk
    LI: https://www.linkedin.com/in/janetarrant/
    I: https://www.instagram.com/linkbreathing/
    FB: https://www.facebook.com/linkbreathing


    Here’s some information about my co-host:


    Steve Sandor
    CEO & Founder, Inspiring Business
    inspiringbusiness.net


    Here's how you can get in touch with the 6 Star Community:


    Simply go to https://community.6star.business to learn more and sign up.
     
    The purpose of the 6 Star Business is to bring together purpose-minded business owners who want to create more impact in the world, live with more purpose, and rise above traditional methods of doing business. We do this by fostering 6 Star Leaders and creating a space for them to shine.
    If you'd like to get in touch please contact us at contact@6star.business  
    Your host,  
    Aveline

    • 59 min
    A Hot Seat to Highlight the Keys to Success; with Ford Saeks - #63

    A Hot Seat to Highlight the Keys to Success; with Ford Saeks - #63

    Our podcast guest is a speaker, coach, entrepreneur and influencer across USA and the world, where he helps people to attract, keep and grow their customers.
    Ford Saeks is an example of someone who’s been through the ‘school of hard knocks’ to learn the art of discipline in order to achieve one’s goals. He did this at a young age, and has used his early lessons to create successful businesses in different industries over the past few decades.
    This is an episode jam packed with tactics, strategies and wisdom. So have your pen and paper ready!


    Here’s a summary of what we discussed:
    04:46 - the Trek!
    12:36 - how we should be measuring success
    14:00 - which of the 3 'types' are you?
    17:34 - how best to ‘get back on track’
    21:27 - the moment in Ford’s journey that changed everything
    29:00 - the ‘hot seat’ with Remeny!
    41:00 - the invitation


    Plus a lot more…


    In Ford’s words: “It’s not what you know… it’s what you do. What are you going to go and take action on?!”


    Enjoy!


    Here’s some information about our guest:


    Ford Saeks
    CEO & Founder, Prime Concepts Group Inc
    Ford Saeks has redefined the formula for business success.  His efforts have helped companies generate a total of over a billion dollars in sales worldwide.  From start-ups to Fortune 500’s, Saeks is widely recognized as a Business Growth Innovator.  With over 20 years’ experience (ranging from retail to wholesale), he has founded over ten companies, authored four books, awarded three U.S. patents, and received numerous industry awards.  Tenacity and innovation are what fuels this revenue-generating powerhouse.  From grassroots to Google, Ford provides his clients with fresh perspectives and doable tactics to resolve branding, marketing, operations, and growth challenges. As President and CEO of Prime Concepts Group, Inc., an integrated marketing services firm, Ford specializes in helping businesses attract loyal and repeat customers, monetize social media, and ignite innovation. Learn More about Ford Saeks at www.ProfitRichResults.com and watch his TV Show at Fordify.tv


    Something Interesting About You:
    Former Speed Skater, and Competitive Cyclist, and powerlifter 


    Contact:
    www.primeconcepts.com
    www.profitrichresults.com


    To take up Ford’s offer for the digital footprint critique, go to:
    www.talkwithford.com




    Here’s some information about my co-host:


    Remeny Armitage
    CEO & Founder, Brilliant & Human
    https://www.brilliantandhuman.com/


    Here's how you can get in touch with the 6 Star Community:


    Simply go to https://community.6star.business to learn more and sign up.
     
    The purpose of the 6 Star Business is to bring together purpose-minded business owners who want to create more impact in the world, live with more purpose, and rise above traditional 5 star reviews.  We are empowering businesses to create a better future.  
    If you'd like to get in touch please contact us at contact@6star.business  
    Your host,  
    Aveline

    • 51 min

Customer Reviews

5.0 out of 5
6 Ratings

6 Ratings

Connect now ,

simply amazing people

This is just the surface of the 6 star powerhouse that runs in the background. Imagine if these meaningful conversations are just the beginning.
I recommend you to look deeper into the 6 star movement that impacts more and more businesses. If it resonates, jump on the podcast yourself and show your genius.

Kvaf ,

Simply awesome

I love this podcast. It definitely shows that the 6th star in business is about love and personal connection. I’ve listened to all the episodes while driving and I am amazed at the human connection which comes to the surface in every episode.
Listen to a few episodes and you will see that much love comes into it.

Stephen Sandor ,

At the start of something big

Aveline Clarke and Pete Daley-Dickson are at the beginning of a movement to challenge how business can be organised and managed to create an exceptional experience for the staff, the customers and eventually the shareholders
Each episode has another layer that builds on the last
A must listen to if you’re a business owner and are looking to stand out, make a difference and be a part of a movement towards greatness

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