Ask Us | Consumer protection for travellers Helping the Community

Now that people are travelling more freely again, we look at consumer law and how it protects you when you’re buying travel products – whether it’s flights, cruises, tours, or accommodation etc. There’s even more small print than ever, post-pandemic, and it’s important to read it so you know what your travel contract gives you and doesn’t give you. Like any product, the travel service that you buy must be as it’s described in the brochure, advertising, or ticket. This was highlighted recently when the itinerary of a booked cruise was changed at the last minute. Whilst this may be permitted due to weather for example, in this case it was for proposed boat maintenance and clearly unacceptable for the travel purchased. Fortunately for those passengers, Consumer Protection was able to intervene and the cruise went ahead as originally planned. Again, like all consumer protection, remedies may include refunds or alternative bookings, and always best to talk to the travel provider first to try and resolve issues – whether that’s a travel agent or direct to the airline/hotel etc. Paying by credit card also gives you some protection, but you can always contact Consumer Protection if you want advice or need their help. Listen to our podcast with Nina Weir from Consumer Protection for their travel advice.