Boost Centrical

In this episode, Luke and Laura reflect on their favourite moments of season 1. From the stuff, they found most insightful through to the downright funny as well as some behind-the-scenes goodies.

What does work look like without limits?
Few people know better than Tim Buzza, Chief Customer Officer at Attune Work Solutions. As he travels the world, he’s learned employees have three unique modes of work: Creative, collaborative and concentrated. And that great leaders empower and enable their employees to design each mode how they work best.
Learn how Tim inspires teams to create an employee experience that drives results.

Going to gemba is the practice of leaders learning from frontline employees.

Sean McGinn, founder and director of the Agile Contact Centre, recommends the Japanese practice in today’s call centers, so leaders can design better frontline jobs and help employees do their work more effectively. Learn how to create a healthy and successful frontline employee experience.

How do you leverage performance-tracking technology without eroding employee trust?
Glen Cathey, SVP, Head of Digital Strategy & Innovation at Randstad, joins the show to share how he navigates situations like this. Hint: It’s simpler than you might think. Listen in to hear his insights on navigating innovation, work relationships, and leadership.

Caring for your employees is key to your business’ success, and people like Lisa Dolan seem to have cracked the code on how to do it sustainably for hundreds of thousands of global employees.
Lisa Dolan, Senior Vice President of Employee Engagement and Diversity, Equity & Inclusion at Teleperformance, shares best practices for employee engagement. We discuss the importance of listening to employees, caring for all areas of their well-being, and creating frameworks that enable sustainable performance.
Resources
https://centrical.com
Key Takeaways:
How to equip leaders for conversations about mental health and performance Why employee engagement decreases attrition How to build frameworks that support your team at work and at home Things to listen for:
[04:00] The ripple effects of caring for your employees
[07:30] How employee engagement decreases attrition
[11:30] Supporting employees in life and work
[14:00] Empowering people in their personal and professional growth
[17:30] Equipping leaders for mental health and performance conversations
[20:00] Making performance conversations conversational
[21:00] Creating a framework to support your team in a hybrid environment
[25:00] The future of work

As a leader, is it your responsibility to address an employee’s personal trauma?
Yemi Penn, TEDx speaker, entrepreneur, and author answers this and many other big questions in this episode. She dives into incorporating mindfulness into relationships with employees and the importance of sharing our stories.
While compassion isn’t something we're always taught to practice at work, it’s a critical element of successful organizations. Yemi makes the business case for creating space to be human at work and explains the difference between accommodating others’ trauma and being responsible for it.
Resources
Connect with Yemi on Instagram
https://centrical.com
Key Takeaways:
How to become a trauma-informed leader The difference between being responsible for trauma and accommodating trauma The business case for creating space for compassion at work Things to listen for:
[02:30] Two secrets and a lie
[06:30] What it means to engineer powerful people
[08:00] The connection between mindset and employee experience
[10:00] Incorporating mindfulness into the employee experience
[12:00] Building a culture of compassion and acknowledgment
[14:30] Leaders’ roles in accommodating employees’ trauma
[17:45] The importance of sharing our stories
[20:30] Balancing boundaries with bringing your whole self to work
[22:00] Uncovering business pain and pleasure
[25:00] Bridging generational differences
[27:00] Rapid fire questions with Yemi
[28:00] Mind-blown moments with Luke and Laura