Connect, Communicate, and Collaborate to Unite Leadership and Improve Experience The Chief Customer Officer Human Duct Tape Show

“I see leadership as a deeply human endeavor,” says Alain Hunkins, speaker, leader, and author of the new book, Cracking the Leadership Code: Three Secrets to Building Strong Leaders. In today’s episode with Alain Hunkins, we discuss some of the easy-to-understand and implement concepts in his book and how great leadership is really at the core of customer experience. We’ll explore his three concepts of connection, communication, and collaboration, which work in tandem to cultivate a united view of the life of customers and employees.