100 episodes

Insights, tips and challenges in dealing with a multi generational workforce.

Customer Retention Revolution by Michelle Pascoe Michelle Pascoe

    • Management
    • 5.0 • 9 Ratings

Insights, tips and challenges in dealing with a multi generational workforce.

    Chook Raffles, Chocolate Wheels and Christmas Hams Where Are They?

    Chook Raffles, Chocolate Wheels and Christmas Hams Where Are They?

    This maybe a controversial podcast but I am all for the raffle, promotion or the thank you gift to your customers. It’s about bringing them joy and gee we all need this after the year we have all had.

    Don’t use COVID as an excuse to be Scrooge.

    • 5 min
    R U OK? Taking care of yourself

    R U OK? Taking care of yourself

    Thursday 10th September is the day when we ask “RUOK?”  It’s been a bloody struggle for everyone.  Being a leader the pressure of making sure your team are okay has impacted on your only mental health.  It’s important to be honest with yourself, seek out help or at least have a cuppa with a friend and tell them how you are feeling.  Don’t shrug it off saying “It will be alright”. 

    “There’s more to say after R U OK?”

    Link to Download guide:  https://www.ruok.org.au/join-r-u-ok

    • 7 min
    The Secret Diary of a Mystery Shopper

    The Secret Diary of a Mystery Shopper

    In this episode I chat with Claire Boscq-Scott all the way from the Jersey Isle who shares with us her tales, strategies and implementation of her mystery shopping company over the past decade with her clients throughout the UK, Europe, Asia and Africa.

    With the launch of her “tell all” book The Secret Diary of a Mystery Shopper, if you have customers this is a must listen.

    Link to book: https://www.claireboscqscott.com/books/the-secret-diary-of-a-mystery-shopper/

    • 32 min
    • video
    Is connections all about numbers or people?

    Is connections all about numbers or people?

    Having thousands of followers maybe amazing for some, however, for others, it's about connections actually recognising the person you've been talking to or who has been liking your posts or you've liked them when they walk into your business.  Which are you?

    • 6 min
    What are your team saying to your customers?

    What are your team saying to your customers?

    No matter who they are no one will ever love your business like you do.  When it comes to your reputation what are your team saying to your customers? 

    In this episode I share a story of a good friend and the questionable customer service. 

    • 12 min
    Tackling Technology

    Tackling Technology

    How would you describe yourself: early adopter, geek or frustrated?

    When it comes to technology, we take for granted what we know and that what comes easily for some in our team or even our customers may not be as easy for others. Is technology connecting or disconnecting your customers?

    • 14 min

Customer Reviews

5.0 out of 5
9 Ratings

9 Ratings

Deb S11 ,

Engaging, thought provoking and inspiring.

I’m always left with something to consider in regards to customer service, the customer experience or my business. Michelle leaves you with so much in every episode. A must listen for everyone in business.

SHall83 ,

Great insights into an exciting and dynamic industry

An informative and engaging podcast series that looks at an exciting and dynamic time in the Hospitality sector. I love the notion of “finding your why” in life and carrying that into your career choices. Interesting discussion on the opportunities for automation and how it will put the focus back on actually engaging with our customers. I look forward to hearing more.

MilleKeen90 ,

Worth a listen!

Very enjoyable and informative podcast, looking forward to the next instalment!

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