24 episodes

Customers Matter is a podcast about customer-centred marketing in an age of digital disruption. We promise the intellectual rigour of Harvard Business Review to our topics with the passion and the energy of talk-back.

Customers Matter John O'Neill

    • Business
    • 5.0, 10 Ratings

Customers Matter is a podcast about customer-centred marketing in an age of digital disruption. We promise the intellectual rigour of Harvard Business Review to our topics with the passion and the energy of talk-back.

Customer Reviews

5.0 out of 5
10 Ratings

10 Ratings

Lbrf ,

Great range of guests

The guests on the show have such interesting stories to tell and their insights are all different based off the industry their business lies in. However, it all really relates back to one thing and that's the customer!

Elly Bradbury ,

Campaign Director

Great top line insights on customer service in the digital age of business. I look forward to hearing more.

Vince Venrooy ,

Improving the customer journey

Great to see people taking onboard a more customer-centric outlook, interesting to hear how it's being applied across different industries to improve the customer journey. I'd like to hear more about how Financial Services organisations are tackling this.

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