24 episodes

Customers Matter is a podcast about customer-centred marketing in an age of digital disruption. We promise the intellectual rigour of Harvard Business Review to our topics with the passion and the energy of talk-back.

Customers Matter John O'Neill

    • Business
    • 5.0 • 11 Ratings

Customers Matter is a podcast about customer-centred marketing in an age of digital disruption. We promise the intellectual rigour of Harvard Business Review to our topics with the passion and the energy of talk-back.

    Customers Matter 23: How Better Understanding its Students Has Transformed Victoria University

    Customers Matter 23: How Better Understanding its Students Has Transformed Victoria University

    Being student-centric has turned around Victoria University, leading to dramatic increases in retention rates, pass rates and participation rates. Pro Vice Chancellor for Students, Naomi Dempsey, explains how ...

    • 28 min
    From transforming digital tourism to start-up investor

    From transforming digital tourism to start-up investor

    We speak to Paul Baron about his impressive and multifaceted career and how he has observed technology and the digital era changing over the years. Paul and his team helped to grow Visit Victoria’s digital presence by finding a gap in the tourism industry in Australia.

    • 41 min
    21: The Future of UX: It's Everything You Can Imagine

    21: The Future of UX: It's Everything You Can Imagine

    Atomic design, marketing automation, and AI: FAQ on steroids. Senior UX Designer, Andre Kakos chats to us about the art and science of delivering a delightful user experience.

    • 31 min
    How to turn your work into the best job in the world

    How to turn your work into the best job in the world

    Would you like work from a tropical island, trading on your skills and doing the job you love? You're not alone - only some people are doing it. Meet Diana, Frank and Daniel and welcome to their world - the new world of work...

    • 16 min
    Hey Google! Find me the perfect job ...

    Hey Google! Find me the perfect job ...

    Imagine never applying for a job again. Instead, you'll join a talent community where you'll be deeply understood not just for the skills you possess but the values you hold. And once there, you'll be matched with the perfect opportunity in your ideal company.

    As the cofounder and chief products officer of LiveHire, an ASX listed company, Antonluigi Gozzi (better known as Gigi) is developing his company's technology to do just that.

    • 22 min
    How Omar de Silva is turning learning upside down

    How Omar de Silva is turning learning upside down

    Omar de Silva first ventured into the business world by selling exotic lollies at school. Now, he has invented a new business school for entrepreneurs in the digital economy, which is turning the philosophy of learning upside down. He discusses his raw emotional journey through life's ups and downs that gave rise to a very purposeful educational enterprise - The Plato Project.

    • 29 min

Customer Reviews

5.0 out of 5
11 Ratings

11 Ratings

Lbrf ,

Great range of guests

The guests on the show have such interesting stories to tell and their insights are all different based off the industry their business lies in. However, it all really relates back to one thing and that's the customer!

Elly Bradbury ,

Campaign Director

Great top line insights on customer service in the digital age of business. I look forward to hearing more.

Vince Venrooy ,

Improving the customer journey

Great to see people taking onboard a more customer-centric outlook, interesting to hear how it's being applied across different industries to improve the customer journey. I'd like to hear more about how Financial Services organisations are tackling this.

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