A visionary view on the Strata industry with James Nickless, Vice President of Strata Community Australia Qld (SCA.
In the 5th episode of the Let’s Talk Strata Podcast, James Nickless discusses the present and future needs of the Strata industry, elaborating on:
• the need for more defined carrier pathways into the Strata industry;
• expansion of Strata education to practitioners an all stakeholders;
• technology and other innovations;
• possible direction in the termination of the schemes;
James also discusses the role of the Strata managers and how this key stakeholder is set to evolve in the future. He discusses ways that managers can improve their skills to become a service provider, stating:
“.. look outside the industry .. if I was a Strata manager, I’d be looking at who is the leadership pinup … who is the efficiency guru … find some heroes … is Disney the best customer service company in the world, and if they are, how do we make our Strata company the Disney of Strata.”
James finally talks about the things Queensland can learn from other States in honing its law reform.