The Secret of Omni-Channel Support The Customer Support Podcast
-
- Business
Customers now expect support via instant message, text message, Twitter, Facebook, and more. They expect to communicate with a knowledgeable representative, empowered to problem-solve, 24 hours a day, on each and every channel they choose.
It’s a challenge that may seem daunting, but with the right people, processes and technology, it’s possible to connect with customers whenever and wherever they choose to reach out.
Customers now expect support via instant message, text message, Twitter, Facebook, and more. They expect to communicate with a knowledgeable representative, empowered to problem-solve, 24 hours a day, on each and every channel they choose.
It’s a challenge that may seem daunting, but with the right people, processes and technology, it’s possible to connect with customers whenever and wherever they choose to reach out.
27 min