28 min
How to Calm an Angry Patient in 90 Seconds or Less - With Douglas Noll Practice Growth HQ
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- Marketing
Episode Summary:
In this episode of Practice Growth HQ I speak with Douglas Noll about how to de-escalate conflict in the workplace.
Doug started his career as a lawyer but transitioned into peacemaking in 2000, dedicating his life to resolving human conflict. His innovative approach is something you’ll want to have in your back pocket, so that you can de-escalate workplace conflict and get the outcome that you want.
In this episode you’ll learn how to turn an angry person into a calm person in 90 seconds or less, how to apply listening skills in all areas of your life, and the secret to helping other people feel deeply heard.
If you’d like to have a more harmonious practice, don’t miss this episode!
What you’ll learn:
(04:48) Doug shares what led him to transition from working as a lawyer to mediator
(07:24) Discover the core reason why your team members get upset at work and how to calm them down in less than 90 seconds
(10:12) How to resolve upsets quickly: Why it’s important to ignore the words and listen to the emotions
(12:35) How to apply listening skills in all areas of your life
(14:40) Unpacking the seven layers of emotions and the science behind them
(17:51) How to build the skills of emotion so that you can communicate more effectively
(18:51) Why upset people may reject your labelling of their emotions (and how you can help them come around)
(20:05) Why you shouldn’t practise these skills in your personal relationships until you are very competent at the art of labelling emotion
(21:44) Why consistent emotion labelling of young children can have a dramatically positive effect on their lives
(23:15) What to do (and what NOT to do) if a patient comes in and you can sense they feel anxious
Plus loads more!
Links and Resources:
Website: https://www.dougnoll.com
Book: De-Escalate: How to Calm an Angry Person in 90 Seconds or Less
Episode Summary:
In this episode of Practice Growth HQ I speak with Douglas Noll about how to de-escalate conflict in the workplace.
Doug started his career as a lawyer but transitioned into peacemaking in 2000, dedicating his life to resolving human conflict. His innovative approach is something you’ll want to have in your back pocket, so that you can de-escalate workplace conflict and get the outcome that you want.
In this episode you’ll learn how to turn an angry person into a calm person in 90 seconds or less, how to apply listening skills in all areas of your life, and the secret to helping other people feel deeply heard.
If you’d like to have a more harmonious practice, don’t miss this episode!
What you’ll learn:
(04:48) Doug shares what led him to transition from working as a lawyer to mediator
(07:24) Discover the core reason why your team members get upset at work and how to calm them down in less than 90 seconds
(10:12) How to resolve upsets quickly: Why it’s important to ignore the words and listen to the emotions
(12:35) How to apply listening skills in all areas of your life
(14:40) Unpacking the seven layers of emotions and the science behind them
(17:51) How to build the skills of emotion so that you can communicate more effectively
(18:51) Why upset people may reject your labelling of their emotions (and how you can help them come around)
(20:05) Why you shouldn’t practise these skills in your personal relationships until you are very competent at the art of labelling emotion
(21:44) Why consistent emotion labelling of young children can have a dramatically positive effect on their lives
(23:15) What to do (and what NOT to do) if a patient comes in and you can sense they feel anxious
Plus loads more!
Links and Resources:
Website: https://www.dougnoll.com
Book: De-Escalate: How to Calm an Angry Person in 90 Seconds or Less
28 min