9 min
How To Get More Google Reviews for Your Business: Reputation Management Strategies The Social Geeks Podcast
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- How To
Do you want more Google Reviews for your business? Who doesn't! We are going to show you how to quickly build up more reviews, and set up an automated process to ensure you're asking your customers for reviews too.
Kyle from social geeks introduces two workflows designed to help businesses improve their online reviews: a continuous management strategy and a review campaign for quick wins. He explains how to use the CRM suite to automate review requests via email and text, how to filter responses based on the review's sentiment, and the importance of addressing negative feedback promptly to avoid poor reviews on Google. The script includes a step-by-step guide for setting up these workflows, utilizing custom values for personalization, and strategies for incentivizing review participation. The overall aim is to help businesses build a positive online reputation by actively managing and improving their review process.
00:00 Introduction to Reputation Management00:52 Setting Up Your Review Management Workflow00:55 Exploring the CRM Suite Workflow01:04 Understanding Continuous Reputation Management vs. Review Campaigns01:51 Step-by-Step Guide to Setting Up the Workflow02:04 Handling Negative Feedback Effectively03:21 Automating the Review Request Process04:55 Managing Negative Reviews and Feedback07:17 Continuous Review Request Automation08:53 Conclusion and Final Thoughts
Do you want more Google Reviews for your business? Who doesn't! We are going to show you how to quickly build up more reviews, and set up an automated process to ensure you're asking your customers for reviews too.
Kyle from social geeks introduces two workflows designed to help businesses improve their online reviews: a continuous management strategy and a review campaign for quick wins. He explains how to use the CRM suite to automate review requests via email and text, how to filter responses based on the review's sentiment, and the importance of addressing negative feedback promptly to avoid poor reviews on Google. The script includes a step-by-step guide for setting up these workflows, utilizing custom values for personalization, and strategies for incentivizing review participation. The overall aim is to help businesses build a positive online reputation by actively managing and improving their review process.
00:00 Introduction to Reputation Management00:52 Setting Up Your Review Management Workflow00:55 Exploring the CRM Suite Workflow01:04 Understanding Continuous Reputation Management vs. Review Campaigns01:51 Step-by-Step Guide to Setting Up the Workflow02:04 Handling Negative Feedback Effectively03:21 Automating the Review Request Process04:55 Managing Negative Reviews and Feedback07:17 Continuous Review Request Automation08:53 Conclusion and Final Thoughts
9 min