34 min
How to predict customer needs – Pete Avery ex Verizon, O2, Suncorp Customer Smarts
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- Management
Pete opens the lid on the world of customer decisioning which focuses on how to make smarter use of customer interaction data to drive the next best action. The programs he has delivered has generated enormous additional revenue.
Pete opens the lid on the world of customer decisioning which focuses on how to make smarter use of customer interaction data to drive the next best action. The programs he has delivered has generated enormous additional revenue.
34 min