HR: From personnel department to leaders in AI activation

Host: Andrew Lafontaine, Partner, Workforce Solutions, Mercer

Guest: Shane O'Neill, Host of the HR Community Podcast

In this episode, Andrew Lafontaine, Partner and Workforce Solutions leader at Mercer, and Shane O'Neill, host of the HR Community Podcast, talk about Andrew’s 25-year career journey from teaching degree graduate to his current role as Partner for Mercer Pacific. The conversation focuses on how the HR industry has evolved, its challenges, opportunities and innovations.

Tune in to learn more about: 

• The evolving role of HR: how HR is transitioning from being an administrative function to strategic partners that drive business outcomes.
• Human insights matter: the critical role of consultants in providing ethical guidance, cultural insights, and change management expertise that AI cannot replicate.
• Why HR professionals must become digital natives, leveraging AI tools to enhance decision-making and improve organisational efficiency.
• Strategies for creating tailored employee experiences that address mental health, diversity, and work-life balance in today’s workforce.

This conversation was originally published on the HR Community Podcast: https://thehrcommunitypodcast.buzzsprout.com/

To learn more about the Making Work ‘Work’ podcast or to contact Mercer, visit our website: https://www.mercer.com/en-au/insights/talent-and-transformation/podcast-making-work-work/