In this episode I speak with Oscar Trimboli, who is on a quest to create 100 million Deep Listeners in the world. He is an author, host of the Apple Award-winning podcast—Deep Listening and a sought-after keynote speaker. Oscar is passionate about using the gift of listening to bring positive change in workplaces.
Oscar has experienced firsthand the transformational impact leaders and organisations can have when they listen beyond words. He consults to organisations including American Express, AstraZeneca, Cisco, Google, HSBC, Loreal, PwC and Stryker helping chairs, boards, executives and their teams listen to what’s unsaid by the customers and employees.
Oscar lives in Sydney with his wife Jennie, where he helps first-time runners and ocean swimmers conquer their fears and contributes to the cure for cancer as part of Can Too, a cancer research charity.
We speak about some incredible and hard-hitting facts that will make you want to adjust how you show up when other people are speaking, the differences between being a good listener and a deep listener (hint: it's more about what people aren't saying), and where we can and cannot multi-task and why this is the case.
This episode is jam-packed full of tips, but some key highlights include:
The number one thing to improve listening is to switch off all electronic notifications.
Technology's amazing, but if you become a slave to it you have no processing capability whatsoever. If you have a device near you, and it's turned on, you have the cognitive processing capacity of an eight year old.
The shorter your questions, the more effective they are. They're more neutral. And they invite a wider perspective of answer.
In some cultures, silence is just a sign of wisdom, respect and authority. It's something that's embraced, not pushed away.
It's not your job to make sense of what they say it's your job to help them make sense of what they're thinking
Oscar also leaves us with 3 tips to listen to what is unsaid:
1. Ask the question, "Tell me more?"
2. Ask the question, "And, what else?"
3. Simply allow silence.
You can connect with Oscar and the incredible work he does by heading to The Listening Quiz, and make sure to check out his podcast Deep Listening.
#podcast #leadership #communication #listening #business #selfleadership #team #teamdevelopment