It’s not what you say, it’s the way that you say it with Jon Otter (from the IPS Conference‪)‬ Infection Control Matters

In this episode recorded at the Infection Prevention Society Conference in Bournemouth (UK), Martin talks to Dr Jon Otter (from Guy's and St Thomas' NHS Foundation Trust in London), where he is the joint Director of Infection Prevention and Control.
We discuss a paper that he gave at the conference on the topic of language and getting the message over. A copy of his excellent presentation complete with the references to the papers that we discuss can be found downloaded from here - https://jonotter.files.wordpress.com/2022/10/221013-2-ips-communication.pptx