The Let’s Talk Strata podcast is the first of its kind for QLD. It’s a platform that sees pinnacle industry professionals discuss matters within the areas of their expertise concerning all things Strata, Strata issues affect a significant number of Queenslanders and this podcast seeks to elevate those important issues to the communities’ attention. The podcast also strives to obtain the views of every important stakeholder in the Strata industry.
EP016 - Peter Crogan_Managing managers, committees and body corporate meetings
In the 16th episode, Peter hones in on his experience in strata management and how to bring the best out of a community titles scheme.
Peter recounts on changes in the industry such as demographic changes and the changing role of the Body Corporate Manager as a “trusted advisor”.
Peter also discusses:
Infrastructure changes in new developments and the need to take advantage of modern initiatives;
The need to enhance sustainability in a Community Titles Scheme;
The importance of implementing best management practices in a new development from the beginning;
Managing committee expectations from a BCM’s perspective – including the need to encourage ongoing training and education for committees;
The need for the BCM to be visible and maintain an interaction and relationship with lot owners and the committee, and strategies to achieve this including AI and data analytics;
The benefits of harnessing on existing skills within the community of lot owners in a scheme;
Navigating challenges when a committee cannot be formed, and ways to encourage participation;
How a BCM can enhance their career in strata management;
A view on the future of education and licencing in the strata industry;
Best practices in meeting procedures and the need for the BCM to understand the legislation and procedures (including managing voting rights);
BCMs need in enhancing communication, offering other services such as facilities management and advising committee’s on appropriate experts when needed;
The factors that affect cost for the Body Corporate Manager’s services and the need to set committee expectation as to cost at the committee budget committee meeting and obtaining approval before incurring such costs.
T: (07) 37217000
EP015 - Lynda Kypriadakis_Building management compliance and the need for diligence and standards
"Building management compliance and the need for diligence and standards in strata schemes"
An insightful look at the building management compliance requirements and the ABMA Building Management Code with Lynda Kypriadakis
In the 15th Episode of Let’s Talk Strata, Lynda Kypriadakis talks about the significant need to ensure building/facilities management compliance to mitigate against risk. Lynda talks about the ABMA Building Management Code and how critical it is for standards to be implemented in every building, stating:
“The ABMA sees itself as a fully inclusive platform for joining forces to set standards for self-regulation across the building management sector …. If you don’t have the tools to guide and steer yourself towards your destination, how can you ever get there – we need governance, we need standards”
Lynda agrees with the need to have standards and qualifications for Body Corporate Manager and Building Managers alike. Lynda recognises that, as Manager’s role typically involves delivering building management outcomes linked to compliance on common property, there must be some form of qualifications or licence in place to complement the suite of legislation that regulates the industry.
Lynda also discusses the following:
Challenges of an onsite manager in maintaining building compliance together with strategies to achieve this;
The need to know your strengths and weaknesses, and get trained;
Outlines best practice steps for building managers (the Building Management Plan);
Required documentation and how to get it;
The need for a warranties register;
The need know your own limitations and to have a good team around you;
How to use the ABMA Building Management Code which provides objective standards to interpret often vague terms in a Building Management Agreement.
Lynda Contact details:
EP014-Gary Bugden_Strata Titling, Developers & Challenges in Building Sustainable Communities
In the 14th Episode of Let’s Talk Strata, Gary overviews a brief history in the rise of strata developments in Queensland, illustrating the complexities in the realisation of sustainable communities.
In identifying “strata titling as one of the more famous exports that Australia has been responsible for in the legal sector”, Gary draws comparisons on complex forms of strata titling in Australia and overseas.
Additionally, Gary delivers a stimulating discussion on the following:
- Strata from a global perspective (e.g. Burj Khalifa in Dubai, the tallest building on earth)
- Hallmarks of good structuring of bodies corporate in terms of titling, subdivision, and management;
- How incorrect subdivision can affect strata management;
- Matters to consider when assessing and attributing costs to different purposes and use in commercial, residential and mixed use strata properties;
- Types of facilities to accommodate in strata properties and the role of developers in creating genuine and sustainable strata communities;
- The ingredients to creating a great strata community for occupiers;
- The impacts of correct long-term decision-making and the role that skilled consultants play.
EP013 - Chris Irons - Best Practice And Tips In Managing By - Law Disputes
In the 13th Episode of Let’s Talk Strata, the second interview with the Body Corporate Commissioner for Queensland, Chris Irons, comes back again to further elaborate on common disputes that occur on a daily basis in a Community Titles Scheme. Topics covered include discussion on:
• Recap on statutory limitation periods for Body Corporate debt recovery and a review of the recent Court of Appeal case of Body Corporate for Mount Saint John Industrial Park Community Title Scheme 18632 v Superior Stairs & Joinery Pty Ltd  QCA 173. Chris discusses the statutory requirements and processes involved in recovery such as payment plans against the backdrop of the Body Corporate’s requirement raise necessary funds, and to act reasonably in the process;
• Chris talks about the need for Committees and lot owners alike to seek to resolve underlying issues that might be the precursor to disputes precipitating later – Where Chris talks about the need to “cleanse the well”;
• Short term letting and a review of the QCAT Case Body Corporate for Hilton Park CTS 27490 v Robertson  QCATA 168;
• Prescribed process for addressing by-law breaches and the need to properly evidence a breach before taking action;
• Other breaches are explored in the context of Adjudication decisions and other decisions– parking, visitor parking, noise, hard flooring, smoking, towing;
• Smoking nuisances and the difficulties in establishing breach and sufficient evidence of nuisance (Norbury v. Hogan  QCATA 027);
• Towing and best practice for a Body Corporate considering this course of action;
• Best practice tips to managing disputes generally, requirement for reasonableness in decisions of the body corporate, and no-go zones for the body corporate to be mindful of when managing disputes;
• The role of Conciliation and Adjudication in finding resolution;
• Chris discusses the BCCM Commissioner’s Office and collaborative initiatives with other Government and non-Government agencies to address common issues in strata;
• Preventative dispute resolution steps prior to making Conciliation and Adjudication applications, and the need to understanding the underlying issues to a dispute and “narrowing the focus”.
• Chris provides advice on accessing the Newsletter and webinars from the Commissioner’s Office in relation to the above issues, and a great many more.
Subscribe here to the Commissioner's office Newsletter, Common Ground:
Contact the Commissioner’s office:
• Phone: 1800 060 119
• Website: https://www.qld.gov.au/bodycorporate
BCCM Webinar series:
EP012 - Lynn Smith - The Interaction between Residential Tenancies & BC & How the RTA Fits in
The interaction between residential tenancies and bodies corporate, and how the RTA fits in.
An informative discussion on the role of the RTA and managing strata tenancy matters with Lynn Smith, Senior Community Education Officer at Residential Tenancies Authority (RTA)
Lynn provides an overview of the RTA’s role and function in relation to tenancies in Queensland, and in particular, those tenancies occurring within a Body Corporate. Topics covered include discussion on:
• An overview of RTA forms and what they are used for;
• Role and scope of RTA:
- RTA Conciliators;
- RTA Investigation team.
• What matters and parties the RTA can deal with and interaction with cross-jurisdictional matters;
• Differences in dispute resolution pathways open for tenants and landlords and typical disputes that come to the RTA for dispute resolution, such as:
- By-law disputes – the effect of Body Corporate by-laws in tenancy matters, and how the RTA assists its customers;
- Managing damage to Common Property caused by tenants – a discussion on maintenance vs fair wear and tear;
- Breach Notices.
• Tips on applying for dispute resolution assistance with the RTA;
• What happens if a matter is not resolved during RTA dispute resolution processes;
• RTA penalty and enforcement processes for breaches of Queensland tenancy laws, such as unlawful entry, failure to lodge rental bonds with the RTA, failure to supply required RTA documentation;
• Role of on-site managers in lodging the bond application;
• Tips for landlords and tenants in better managing tenancy issues: communication, being informed of the rules and where to find them;
• The review of residential tenancy legislation.
RTA contact details:
Tel: 1300 366 311
RTA News signup:
EP011 - Coralie Mott - Body Corporate Managers –the critical cog in the strata machine
In the 11th episode of the Let’s Talk Strata Podcast, Coralie sheds light on the practicalities and challenges in delivering outcomes and exceeding client expectations. Coralie overviews the evolution of strata management and highlights the critical role that Body Corporate Managers, or BCMs, play in ensuring Bodies Corporate operate within the ambit of the legislation.
Particularly, Coralie and Marc discuss the following:
- Communication as key to managing expectations of contractors and sub-contractors and committees;
- Enhancing the delivery of strata management through technology, including the more effective conduct of meeting procedures;
- The emergence of electronic voting and how this will enhance transparency, speed of delivery and access to clients;
- Complexities found in the more modern layered schemes and managing the enlarged responsibilities and obligations;
- The expansion of the BCM’s role and the emergence of the concept of the BCM as “information facilitator”;
- Managing the tension between delivery of legislative information to clients and the referral to lawyer for necessary legal advice;
- The pathway to a career in strata management - education, ongoing professional development and practice, and developing of professional networks – + tips to new entrants to the industry;
- Future directions of strata management and the need for industry stakeholder collaboration and self-regulation or licencing of strata professionals;
- Exploration of “on-the-ground” BCM issues, such as:
o Managing BCM disputes;
o BCM termination of its agreement in certain circumstances;
o Tips on enhancing strata financial management;
o Acquisition of BCM skill sets.
Coralie’s contact details:
Tel: (07) 3367 3559