31 episodes

A podcast about improving, exploring, understanding and getting on with healthcare safety and quality

No Harm Done Podcast No Harm Done Podcast

    • Health & Fitness
    • 4.9 • 47 Ratings

A podcast about improving, exploring, understanding and getting on with healthcare safety and quality

    NHD Ep 31 – Learning from the Aged Care Royal Commission: the quality bits

    NHD Ep 31 – Learning from the Aged Care Royal Commission: the quality bits

    It’s time to dive into the Aged Care Royal Commission Report – well, the quality and clinical/care governance bits, anyway… 1. QUALITY QUANDARY: (time 8:20) Can RC findings on Q&S in aged care be applied to all human service sectors? So, another massive report on safety and quality in the human services’ sector. Can the...

    • 45 min
    NHD Episode 30 – Vanishing Variation: Practical Tips for Doing More of the Same

    NHD Episode 30 – Vanishing Variation: Practical Tips for Doing More of the Same

    Ep 30 is a little different! – it was originally recorded as a videocast for the Australian Safety and Quality Commission’s online program series: Better Care Everywhere, Healthcare Variation in practice – basically a conference held live online in February 2021, and later on demand. We explore ways to ‘vanish’ unwarranted clinical variation as part...

    • 1 hr 6 min
    NHD Ep 29 – Compassion: quality improvement’s secret weapon

    NHD Ep 29 – Compassion: quality improvement’s secret weapon

    We know that compassion and alleviating pain and symptoms generally feature high on consumers’ wish lists. But do healthcare providers feel that the latter is more useful than the former? There’s plenty of science now that suggests that this is the wrong way around. There are many examples, backed by randomised control trials, of compassion...

    • 46 min
    NHD Ep 28 – Successful Change: it’s all in the mind

    NHD Ep 28 – Successful Change: it’s all in the mind

    We’re revisiting the gnarly topic of change – this is our third ep on the subject, because there is so much to unpack! And because there is only one way to improve – and that is to change – successfully. And because the stats say we’re still struggling with this. This time we focus on...

    • 43 min
    NHD Ep 27: Chasing a Culture of Safety

    NHD Ep 27: Chasing a Culture of Safety

    Culture – we talk about it constantly. And Patient Safety Culture – we all know what that is – right? And how to create it? This episode delves into the patient safety culture world to look for answers to common – but tricky – questions about the whys and hows of a patient safety culture....

    • 56 min
    NHD episode 26: Quality Controversy

    NHD episode 26: Quality Controversy

    There are a few sacred cows in the world of quality improvement – as there are in any sector. This episode takes a closer look at some of those cows – to reveal they aren’t so sacred after all. 1. QUALITY QUANDARY Our QQ for this episode reminds us that accepted norms and truths may...

    • 51 min

Customer Reviews

4.9 out of 5
47 Ratings

47 Ratings

Lemonjuice001 ,

I am responsible for safe quality care!

Great podcast and love the tips and reviews. I am taking bite and using in my everyday practise. One stand out point is about taking ownership of who is responsible!! Move away from we all are to I am!

KokoKx ,

Entertaining and informative

The two Cathy’s are very entertaining as they inform us about everything worth knowing about quality health care.

theindustrioushound ,

The best quality and safety podcast

This is an interesting and thought-provoking podcast that touches on everything quality, safety and improvement. Its focus is clinical healthcare but has much wider relevance in disability and aged care, as well as other areas of professional practice outside health. This is my favourite mind massage at the moment!

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