45 min
043 - part 2 of 2 - how Dr Jocelyn Birch Baker attracts and embraces part timers to run a profitable smooth operating vet clinic Vet Staff
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- Careers
Julie South interviews Jocelyn Birch Baker of Smooth Operating Vets + High Street Veterinary Clinic in Rockhampton, Queensland, Australia
Jocelyn’s vision at Smooth Operating Vets is to ensure all veterinary women have the opportunity to work in a team where everyone knows their talents and calmly does their very best in an encouraging and supporting place…. That women can return to veterinary practice after the birth of their babies with the skills, knowledge and confidence they need, to work in clinics that are supportive and flexible … where everyone works together - like a community - to achieve everyone’s goals.
Over the course of her career, Jocelyn’s experienced many areas of the veterinary profession – from the cattle industry through to mixed and small animal clinics.
She’s held positions on Australian national and state boards and committees and has taken time out of her career to raise her children.
Today, as the owner of High Street Veterinary Surgery in Rockhampton, Queensland, she’s had hands-on, day-to-day experience of what it’s like to be a practice owner in today’s veterinary marketplace.
Jocelyn understands the complexities of running a profitable practice, while having an excellent lifestyle for herself and enabling everyone on her team to have excellent lifestyles too.
As the founder of Smooth Operating Vets, Jocelyn is working to create mother-friendly veterinary practices. She believes that creating mother-friendly vet clinics is essential to help reduce the number of highly skilled veterinarians who leave the profession because they can’t find positions that support, nurture and respect them as veterinarians and mothers.
In this episode Jocelyn talks about the:
5 "rules" at her clinic.3 underlying tenets that enable her to attract and keep high performing veterinary professionals.6 actions she took to help build a strong team of trust, respect and belonging.7 different ways Jocelyn manages part-timers for maximum efficiency and profitability as well as fun.11 things that Jocelyn implemented with her 30 minute consults that's meant she's never looked backThe way Jocelyn now recruits, together with the systems and procedures she’s put i
About DISC-Flow®
DISC is a research-backed and science-based personality profiling tool used to understand our behaviours, communication styles, and work preferences. It’s about understanding what makes you – and the people you work with – tick.
Julie South is a DISC Flow® Certified Trainer, who describes DISC-Flow® profiling as being like having a cheat sheet to better understand yourself and other people. When you know this, it helps you play to your personality strengths, work better in teams, and communicate better.
If you’re keen to find out what your personal DISC type is, what type of leader you are, or what your clinic’s team composition looks like, then get in touch with Julie to find out what's involved.
How to get more bang for your recruitment advertising buck
This is what VetStaff is really good at so if you'd like to stretch your recruitment dollar, please get in touch with Julie because this is something VetStaff can help you with.
How to shine online as a good employer
If you’d like to shine online as a good employer to attract the types of veterinary professionals who're a perfect cultural fit for your clinic please get in touch with Julie because thi...
Julie South interviews Jocelyn Birch Baker of Smooth Operating Vets + High Street Veterinary Clinic in Rockhampton, Queensland, Australia
Jocelyn’s vision at Smooth Operating Vets is to ensure all veterinary women have the opportunity to work in a team where everyone knows their talents and calmly does their very best in an encouraging and supporting place…. That women can return to veterinary practice after the birth of their babies with the skills, knowledge and confidence they need, to work in clinics that are supportive and flexible … where everyone works together - like a community - to achieve everyone’s goals.
Over the course of her career, Jocelyn’s experienced many areas of the veterinary profession – from the cattle industry through to mixed and small animal clinics.
She’s held positions on Australian national and state boards and committees and has taken time out of her career to raise her children.
Today, as the owner of High Street Veterinary Surgery in Rockhampton, Queensland, she’s had hands-on, day-to-day experience of what it’s like to be a practice owner in today’s veterinary marketplace.
Jocelyn understands the complexities of running a profitable practice, while having an excellent lifestyle for herself and enabling everyone on her team to have excellent lifestyles too.
As the founder of Smooth Operating Vets, Jocelyn is working to create mother-friendly veterinary practices. She believes that creating mother-friendly vet clinics is essential to help reduce the number of highly skilled veterinarians who leave the profession because they can’t find positions that support, nurture and respect them as veterinarians and mothers.
In this episode Jocelyn talks about the:
5 "rules" at her clinic.3 underlying tenets that enable her to attract and keep high performing veterinary professionals.6 actions she took to help build a strong team of trust, respect and belonging.7 different ways Jocelyn manages part-timers for maximum efficiency and profitability as well as fun.11 things that Jocelyn implemented with her 30 minute consults that's meant she's never looked backThe way Jocelyn now recruits, together with the systems and procedures she’s put i
About DISC-Flow®
DISC is a research-backed and science-based personality profiling tool used to understand our behaviours, communication styles, and work preferences. It’s about understanding what makes you – and the people you work with – tick.
Julie South is a DISC Flow® Certified Trainer, who describes DISC-Flow® profiling as being like having a cheat sheet to better understand yourself and other people. When you know this, it helps you play to your personality strengths, work better in teams, and communicate better.
If you’re keen to find out what your personal DISC type is, what type of leader you are, or what your clinic’s team composition looks like, then get in touch with Julie to find out what's involved.
How to get more bang for your recruitment advertising buck
This is what VetStaff is really good at so if you'd like to stretch your recruitment dollar, please get in touch with Julie because this is something VetStaff can help you with.
How to shine online as a good employer
If you’d like to shine online as a good employer to attract the types of veterinary professionals who're a perfect cultural fit for your clinic please get in touch with Julie because thi...
45 min