175 episodes

Principle of Hospitality (POH) saw a gap in Australia’s hospitality industry — with a growing need to keep abreast of the latest trends and innovations, as well as the changing needs of consumers, it was clear our hospitality heroes could benefit from a stronger support network.

POH is a shared learning space where industry-only people can impart wisdom and inspire each other through storytelling, with a strong focus on facilitating collaboration. They are here to disrupt current perceptions of what the hospitality industry can achieve in today’s ever-evolving and challenging environment.

Principle of Hospitality POH Network

    • Arts
    • 4.8 • 32 Ratings

Principle of Hospitality (POH) saw a gap in Australia’s hospitality industry — with a growing need to keep abreast of the latest trends and innovations, as well as the changing needs of consumers, it was clear our hospitality heroes could benefit from a stronger support network.

POH is a shared learning space where industry-only people can impart wisdom and inspire each other through storytelling, with a strong focus on facilitating collaboration. They are here to disrupt current perceptions of what the hospitality industry can achieve in today’s ever-evolving and challenging environment.

    Ep 194 - From pop-up store to Australia-wide delivery doughnut empire with Phillip Kouch from Goldelucks

    Ep 194 - From pop-up store to Australia-wide delivery doughnut empire with Phillip Kouch from Goldelucks

    Ep 194 - From pop-up store to Australia-wide delivery doughnut empire with Phillip Kouch from Goldelucks
    At only 28-years-old our next guest Phillip Kuoch, founder and CEO of Goldelucks, has built one of Australia’s most fun and successful bakery businesses, pioneering the future of the baked goods and gift industries.
    He is a keen and passionate entrepreneur, harbouring innovative and forward-thinking marketing strategies for business growth. Proud to be an Asian-Australian, Phillip hopes to inspire younger Asian kids
    of immigrant/refugee backgrounds to know their worth and follow their intuitions in business.
    The COVID-19 pandemic saw Goldelucks pivot from bricks and mortar to an online dessert delivery business. While maintaining its storefronts in Melbourne, Goldelucks has now expanded around Australia with next-day delivery available across the country.
    So I know we are going to learn so much from our guest this week, Phillip Kuoch.
    In this podcast we discuss:
    -How the business started out and what was the initial driver for it was.
    -How he leveraged social media to grow the business.
    -How he handled the demand that was coming from social media.
    -The success from their first donut festival against his mum’s advice.
    -The story of the $20 gold donut.
    -How Phillip comes up with new ideas for the range.
    -The importance of customer reviews in shaping the identity of the brand.
    -The advice Phillip would you give to people who are running family businesses
    -How he has been able to scale the delivery side of the business nationally and not just locally.
    -Exciting projects that he is working on in 2022.
    Please find our guest information here:
    Website: https://www.goldelucks.com.au/ (https://www.goldelucks.com.au/)
    Instagram: https://www.instagram.com/goldelucks_au/ (https://www.instagram.com/goldelucks_au/)
    TikTok: https://www.tiktok.com/@goldelucks (https://www.tiktok.com/@goldelucks)
    Please find us here at POH:
    Website: https://principleofhospitality.com/ (https://principleofhospitality.com/)
    Instagram: https://www.instagram.com/principle_of_hospitality/ (https://www.instagram.com/principle_of_hospitality/)


    Thanks to our supporter for this season - https://www.mryum.com/ (Mr Yum)
    https://www.mryum.com/split-and-pay (https://www.mryum.com/split-and-pay)
    Mentioned in this episode:
    Mr Yum - Split & Pay
    Split the bill, pay the bill - their way
    Allow guests to quickly split the bill by a percentage, item or custom amount and make payments their way including credit card, Apple Pay, Google Pay, Afterpay and use partial cash payments and vouchers. Simple!
    https://principle-of-hospitality.captivate.fm/https-www-mryumcom-split-and-pay (Mr Yum - Split & Pay )
    Mr Yum - Split & Pay
    Split the bill, pay the bill - their way
    Allow guests to quickly split the bill by a percentage, item or custom amount and make payments their way including credit card, Apple Pay, Google Pay, Afterpay and use partial cash payments and vouchers. Simple!
    https://principle-of-hospitality.captivate.fm/https-www-mryumcom-split-and-pay (Mr Yum - Split & Pay )

    • 36 min
    Ep 193 - A health-conscious cafe that still delivers on that unique Melbourne feel with Georgia Mackie from Seedling Cafe

    Ep 193 - A health-conscious cafe that still delivers on that unique Melbourne feel with Georgia Mackie from Seedling Cafe

    Ep 193 - A health-conscious cafe that still delivers on that unique Melbourne feel with Georgia Mackie from Seedling Cafe
    We are big fans of Seedling Cafe as they believe in similar principles as we do, that is to use whole foods to create delicious meals for everyone to enjoy. With everything from their classic acai bowl to their amazing bulletproof coffee, Seedling really are about healthy eating done right so today we feel very lucky to sit down with Georgia Mackie the Director of Seedling Cafe based here in Melbourne.
    Ash Ellis hosts this first podcast with us here at POH for this episode!
    In this podcast we discuss:
    -What got Georgia into this venture to begin with.
    -What was it about Seedling Cafe that drew her in as an employee first.
    -How approaching this lifestyle benefited Georgia over the years.
    -If she has seen the healthier eating scene develop over the last few years since taking over Seedling.
    -If there are any new food trends that she is excited about.
    -What’s next for Seedling Cafe as a brand.
    Please connect with Seedling Cafe here:
    Website: https://www.seedlingcafe.com.au/ (https://www.seedlingcafe.com.au/)
    Instagram: https://www.instagram.com/seedling_au/ (https://www.instagram.com/seedling_au/)




    Please find us here at POH:
    Website: https://principleofhospitality.com/ (https://principleofhospitality.com/)
    Instagram: https://www.instagram.com/principle_of_hospitality/ (https://www.instagram.com/principle_of_hospitality/)


    Thanks to our supporter for this season - https://www.mryum.com/ (Mr Yum)
    https://www.mryum.com/split-and-pay (https://www.mryum.com/split-and-pay)






    Mentioned in this episode:
    Mr Yum - Split & Pay
    Split the bill, pay the bill - their way
    Allow guests to quickly split the bill by a percentage, item or custom amount and make payments their way including credit card, Apple Pay, Google Pay, Afterpay and use partial cash payments and vouchers. Simple!
    https://principle-of-hospitality.captivate.fm/https-www-mryumcom-split-and-pay (Mr Yum - Split & Pay )
    Principle Design and Open Pantry Consulting
    And if you don’t know us at POH,
    Sash has a design studio called Principle Design and is one of the best design agencies in Australia, so if you are looking for Strategy, Branding, Digital Design, Wayfinding & Graphic Design then find them
    Shaun has Open Pantry Consulting for anything to do with recruitment, training and systems and processes to make your hospitality business run smoothly.
    Mr Yum - Split & Pay
    Split the bill, pay the bill - their way
    Allow guests to quickly split the bill by a percentage, item or custom amount and make payments their way including credit card, Apple Pay, Google Pay, Afterpay and use partial cash payments and vouchers. Simple!
    https://principle-of-hospitality.captivate.fm/https-www-mryumcom-split-and-pay (Mr Yum - Split & Pay )

    • 32 min
    Ep 192 - How joy, passion and humour have developed Melbourne's most iconic modern Indian and Asian restaurants with Adam D’Sylva from Tonka, Coda and Boca Gelato

    Ep 192 - How joy, passion and humour have developed Melbourne's most iconic modern Indian and Asian restaurants with Adam D’Sylva from Tonka, Coda and Boca Gelato

    Ep 192 - How joy, passion and humour have developed Melbourne's most iconic modern Indian and Asian restaurants with Adam D’Sylva from Tonka, Coda and Boca Gelato
    He really needs no introduction. His name is synonymous with amazing venues in Melbourne such as Coda, Tonka, Boca and W Hotel’s Lollo and Culprit Cafe. He’s won The Age Young Chef of the Year award in 2008 and is a regular guest on Masterchef Australia.
    He is also our next host Kay-Lene Tan’s boss, welcome Adam D’Sylva to this week’s POH Podcast.
    In this podcast we discuss:
    -How his journey started in hospitality.
    -What inspires him about food.
    -He shares his progression from becoming a chef to a business owner.
    -How he feels the pandemic has changed the hospitality industry.
    -What else he likes to do when he is not cooking.
    -What his advice is to anyone who wants to join the hospitality industry.
    Please connect with Adam D'Sylva's brands here:
    Website-Tonka: https://www.tonkarestaurant.com.au/ (https://www.tonkarestaurant.com.au/)
    Website-Coda: https://codarestaurant.com.au/ (https://codarestaurant.com.au/)
    Website-Boca Gelato: https://www.bocagelato.com.au/ (https://www.bocagelato.com.au/)


    Instagram-Tonka: https://www.instagram.com/tonkarestaurant/ (https://www.instagram.com/tonkarestaurant/)
    Instagram-Coda: https://www.instagram.com/codamelbourne/ (https://www.instagram.com/codamelbourne/)
    Instagram-Boca Gelato: https://www.instagram.com/boca_gelato/ (https://www.instagram.com/boca_gelato/)


    Please find us here at POH:
    Website: https://principleofhospitality.com/ (https://principleofhospitality.com/)
    Instagram: https://www.instagram.com/principle_of_hospitality/ (https://www.instagram.com/principle_of_hospitality/)


    Thanks to our supporter for this season - https://www.mryum.com/ (Mr Yum)
    https://www.mryum.com/split-and-pay (https://www.mryum.com/split-and-pay)
    Mentioned in this episode:
    Mr Yum - Split & Pay
    Split the bill, pay the bill - their way
    Allow guests to quickly split the bill by a percentage, item or custom amount and make payments their way including credit card, Apple Pay, Google Pay, Afterpay and use partial cash payments and vouchers. Simple!
    https://principle-of-hospitality.captivate.fm/https-www-mryumcom-split-and-pay (Mr Yum - Split & Pay )
    Principle Design and Open Pantry Consulting
    And if you don’t know us at POH,
    Sash has a design studio called Principle Design and is one of the best design agencies in Australia, so if you are looking for Strategy, Branding, Digital Design, Wayfinding & Graphic Design then find them
    Shaun has Open Pantry Consulting for anything to do with recruitment, training and systems and processes to make your hospitality business run smoothly.
    Mr Yum - Split & Pay
    Split the bill, pay the bill - their way
    Allow guests to quickly split the bill by a percentage, item or custom amount and make payments their way including credit card, Apple Pay, Google Pay, Afterpay and use partial cash payments and vouchers. Simple!
    https://principle-of-hospitality.captivate.fm/https-www-mryumcom-split-and-pay (Mr Yum - Split & Pay )

    • 32 min
    Ep 191 - Talking drivers of success and work/life balance with one of Melbourne’s best restauranteurs Rene Spence from Uncle Restaurant and Pollen

    Ep 191 - Talking drivers of success and work/life balance with one of Melbourne’s best restauranteurs Rene Spence from Uncle Restaurant and Pollen

    Ep 191 - Talking drivers of success and work/life balance with one of Melbourne’s best restauranteurs Rene Spence from Uncle Restaurant and Pollen
    Over the years our newest host Leon Kennedy has been able to call this week's guest a peer, a co-worker and most important of all, he's been able to call him a friend.
    He is an icon within our industry… the co-founder and driving force behind Uncle, the owner of the recently launched Pollen in Kyneton… we are sitting here with the one and only….. Rene Spence on this week's podcast.
    In this podcast we discuss:
    -What is Rene's ethos for service and hospitality.
    -Recalling any defining moments that helped define that ethos.
    -Taking a brand that is in the 2% of the competition, what are some of the factors that contributed to this success, in a market where so many others have failed?
    -What is generally some of the trade-offs that attach themselves to success, and what they have been for him.
    -If he believes that work/life balance is achievable at this level of hospitality entrepreneurship.
    -His number one tip for people opening a hospitality venue.
    -How does he describe the industry at the moment, what he is apprehensive about, and what he is excited about.
    Please connect with Uncle and Pollen here:
    Website:
    http://www.unclerestaurants.com.au/ (http://www.unclerestaurants.com.au/)
    Instagram:
    https://www.instagram.com/unclerestaurants/ (https://www.instagram.com/unclerestaurants/)
    https://www.instagram.com/pollen_kyneton/ (https://www.instagram.com/pollen_kyneton/)


    Please find us here at POH:
    Website: https://principleofhospitality.com/ (https://principleofhospitality.com/)
    Instagram: https://www.instagram.com/principle_of_hospitality/ (https://www.instagram.com/principle_of_hospitality/)


    Thanks to our supporter for this season - https://www.mryum.com/ (Mr Yum)
    https://www.mryum.com/split-and-pay (https://www.mryum.com/split-and-pay)
    Mentioned in this episode:
    Mr Yum - Split & Pay
    Split the bill, pay the bill - their way
    Allow guests to quickly split the bill by a percentage, item or custom amount and make payments their way including credit card, Apple Pay, Google Pay, Afterpay and use partial cash payments and vouchers. Simple!
    https://principle-of-hospitality.captivate.fm/https-www-mryumcom-split-and-pay (Mr Yum - Split & Pay )
    Principle Design and Open Pantry Consulting
    And if you don’t know us at POH,
    Sash has a design studio called Principle Design and is one of the best design agencies in Australia, so if you are looking for Strategy, Branding, Digital Design, Wayfinding & Graphic Design then find them
    Shaun has Open Pantry Consulting for anything to do with recruitment, training and systems and processes to make your hospitality business run smoothly.
    Mr Yum - Split & Pay
    Split the bill, pay the bill - their way
    Allow guests to quickly split the bill by a percentage, item or custom amount and make payments their way including credit card, Apple Pay, Google Pay, Afterpay and use partial cash payments and vouchers. Simple!
    https://principle-of-hospitality.captivate.fm/https-www-mryumcom-split-and-pay (Mr Yum - Split & Pay )

    • 1 hr 22 min
    Ep 190 - The importance of storytelling in the design of your hospitality venue with Eid Goh the Director of Architects EAT

    Ep 190 - The importance of storytelling in the design of your hospitality venue with Eid Goh the Director of Architects EAT

    Ep 190 - The importance of storytelling in the design of your hospitality venue with Eid Goh the Director of Architects EAT
    ARCHITECTS EAT believes in finding new solutions to the every day, and is run by a talented team of passionate, considerate and detail-oriented architects and interior designers.
    They believe that great design is for the long haul, not just a fad, and aim to tirelessly find new and creative ways to push design boundaries. So I feel very fortunate to speak with the Director of Architects EAT, Eid Goh in this week's podcast.
    In this podcast we discuss:
    -How Eid started out in the industry.
    -How Eid got interested in design in the first place.
    -What does the term 'good design’ means for him.
    -The communication between a designer and client in the process.
    -The importance of storytelling in a space.
    -How pop-ups are treated as an experiment in design.
    -How can venues re-use items from an old fitout when they open a new venue, rather than just starting from scratch.
    -The blend of technology and great design in spaces.
    Please connect with Architects EAT here:
    Website: https://eatas.com.au/ (https://eatas.com.au/)
    Instagram: https://www.instagram.com/architectseat/ (https://www.instagram.com/architectseat/)




    Please find us here at POH:
    Website: https://principleofhospitality.com/ (https://principleofhospitality.com/)
    Instagram: https://www.instagram.com/principle_of_hospitality/ (https://www.instagram.com/principle_of_hospitality/)


    Thanks to our supporter for this season - https://www.mryum.com/ (Mr Yum)
    https://www.mryum.com/split-and-pay (https://www.mryum.com/split-and-pay)
    Mentioned in this episode:
    Mr Yum - Split & Pay
    Split the bill, pay the bill - their way
    Allow guests to quickly split the bill by a percentage, item or custom amount and make payments their way including credit card, Apple Pay, Google Pay, Afterpay and use partial cash payments and vouchers. Simple!
    https://principle-of-hospitality.captivate.fm/https-www-mryumcom-split-and-pay (Mr Yum - Split & Pay )
    Mr Yum - Split & Pay
    Split the bill, pay the bill - their way
    Allow guests to quickly split the bill by a percentage, item or custom amount and make payments their way including credit card, Apple Pay, Google Pay, Afterpay and use partial cash payments and vouchers. Simple!
    https://principle-of-hospitality.captivate.fm/https-www-mryumcom-split-and-pay (Mr Yum - Split & Pay )

    • 34 min
    Ep 189 - One of the founding fathers of Melbourne's burger scene Dani Zeini from Royal Stacks

    Ep 189 - One of the founding fathers of Melbourne's burger scene Dani Zeini from Royal Stacks

    Ep 189 - One of the founding fathers of Melbourne's burger scene Dani Zeini from Royal Stacks
    On one trip to the US many years ago, our next guest Dani Zaini visited more than 30 burger venues on his 34-day stay, and the idea for Royal Stacks began.
    Fast forward to 2016 and Dani opened his first Royal Stacks venue in Collins Street, right in the centre of the Melbourne CBD and office sector.
    Since then, the Stacks kingdom has grown into a family of unique stores, with 3 new stores opening in the last 6 months, each bringing their own version of Royal Stacks magic so I feel very lucky to be talking with Dani today on this week’s episode.

    In this podcast we discuss:
    -How Dani started his hospitality career.
    -How did the idea for Royal stacks come about?
    -Why he started his first restaurant in the outer suburbs instead of the inner city.
    -How he developed his confidence in building great venues.
    -How they came up with the name and branding for Royal Stacks.
    -How was it opening Collins St Royal for the first time.
    -How did you get so much excitement at the first venue.
    -How he kept the venue's individual as he grew the number of sites.
    -How he handles so many different formats of the brand.
    -The importance of his team as he grows the brand.
    -How he keeps a menu simple but exciting
    -What’s next for Dani and for the brand.
    
    Please connect with Royal Stacks here:
    Website: https://www.royalstacks.com.au/ (https://www.royalstacks.com.au/)
    Instagram: https://www.instagram.com/royalstacksau/ (https://www.instagram.com/royalstacksau/)


    Please find us here at POH:
    Website: https://principleofhospitality.com/ (https://principleofhospitality.com/)
    Instagram: https://www.instagram.com/principle_of_hospitality/ (https://www.instagram.com/principle_of_hospitality/)


    Thanks to our supporter for this season - https://www.mryum.com/ (Mr Yum)
    https://www.mryum.com/split-and-pay (https://www.mryum.com/split-and-pay)
    Mentioned in this episode:
    Mr Yum - Split & Pay
    Split the bill, pay the bill - their way
    Allow guests to quickly split the bill by a percentage, item or custom amount and make payments their way including credit card, Apple Pay, Google Pay, Afterpay and use partial cash payments and vouchers. Simple!
    https://principle-of-hospitality.captivate.fm/https-www-mryumcom-split-and-pay (Mr Yum - Split & Pay )
    Mr Yum - Split & Pay
    Split the bill, pay the bill - their way
    Allow guests to quickly split the bill by a percentage, item or custom amount and make payments their way including credit card, Apple Pay, Google Pay, Afterpay and use partial cash payments and vouchers. Simple!
    https://principle-of-hospitality.captivate.fm/https-www-mryumcom-split-and-pay (Mr Yum - Split & Pay )

    • 34 min

Customer Reviews

4.8 out of 5
32 Ratings

32 Ratings

Tim Noye ,

Great, relevant & necessary.

As a hospitality business advisor and having owned several f&b businesses myself, I find your podcast very engaging. I listen regularly. Thanks Shaun, keep on with the great work.
Regards,
Tim

Drinks Adventures Podcast ,

These guys know hospo!

Have really been enjoying Shaun and Sash’s interviews with brilliant guests from across the whole gamut of hospitality, especially the drinks episodes! Keep up the great work guys.

80’s Barista ,

Informative and interesting

My favourite hospitality podcast. I really look forward to it. Shaun has a great range of diverse and interesting guests who help me stay informed, inspired and motivated in an ever changing industry. Shaun is one of the greatest supporters in the hospitality industry and does an amazing job of allowing guests to tell their stories.

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