21 episodes
Reception Insider - RACGP NSW&ACT and TAS Faculty Reception Insider - RACGP NSW&ACT and TAS Faculty
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5.0 • 2 Ratings
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Reception Insider – online podcast series for medical receptionists
Receptionists influence how patients view their medical practice. They provide that first vital impression, and go on to build trust, allowing for the exchange of sensitive information. Their effectiveness, as well as that of the doctors, protects the patients and the practice against adverse outcomes.
In a busy practice, staying welcoming, focused and accurate is challenging. Receptionists juggle many tasks while the phone rings and patients line up. It’s hard to find time to grow their knowledge.
What they need is quick bites of information, on a variety of topics, tailored to the medical receptionist role. This is why the RACGP has developed Reception Insider: a free online series of five-minute podcasts.
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21. Accreditation 3.3 – Emergency response plans
Emergency response plans
This criterion covers unexpected events such: natural disaster, pandemic disease or unplanned absences of clinical team members. -
20. Accreditation 3 - Practice Governance And Management
This standard relates to the way that your practice works to maintain and improve the quality of the care provided to your patients.
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18. Accreditation 2.2 – Third Party During Consultation
Accreditation 2.2 – Third Party During Consultation
In this episode we will talk about having a third party during the consultation from the accreditation point of view. -
17. Accreditation 2.1
Accreditation 2.1
Let's talk about the rights and needs of patients – based on core standard 2 of the RACGP practice accreditation standards. -
16. Accreditation 1.2
Accreditation standards 1.2
In this episode we will discuss the importance of correct telephone and electronic communication.
Customer Reviews
Receptionist
I found this podcast very informative and very helpful