149 episodes

Education & Advocacy with small business experts, industry leaders and your host, Alexi Boyd - a voice by Small Business FOR small business in Australia.

Small Biz Matters Alexi Boyd

    • Entrepreneurship
    • 4.9, 16 Ratings

Education & Advocacy with small business experts, industry leaders and your host, Alexi Boyd - a voice by Small Business FOR small business in Australia.

    What can a local, Australian based sales platform offer my business?

    What can a local, Australian based sales platform offer my business?

    Small Biz Matters – a half hour program each week where you can work ON your business rather than IN it.with Alexi Boyd, broadcaster, advocate and small business owner.Date: 26 May 2020
    Setting up an e-commerce website can be daunting so many online businesses start by using a marketplace or an online platform to do it all for them.  But like all things Internet, the list of choices for this service grow by the day.
    So how do you choose the best option for you and your business? What questions should you need to ask so you can hit the ground running with online sales? And are there any Australian options out there who do good?
    This week we learn about a new app called Sipora which is taking on the Buy Now Pay Later culture head on by encouraging saving whilst spending and supporting small business along the way. Plus an added bonus; it’s an Australian concept.
    How does it all work? We chat to the founder Jonathan Despinidic to find out more.
    Welcome to the show Jonathan.
    Topics we’ll be covering:
    Sipora offers a different type of platform for small business to sell their goods and services – what are some top tips you can give for them when they engage with online platforms generally?
    What should a small business be looking for in the contracts they sign?
    What’s a reasonable expectation for the marketing of your products?

    One aspect of platforms is the issue of transparency in the relationship with small business? What should they be on the lookout for
    Contracts & fine print

    To stand on their own small business needs to replicate the power of larger platforms and their marketing. Is this where platforms like Sipora; smaller niche platforms; offer that without all the costs associated with the Big Boys?
    What are the concerns of small business when it comes to selling online on someone else’s platform?
    Banking connections concerns,

    What is a round-up app and what makes Sipora different?
    To find out more go to their website: https://www.sipora.com.au/

    • 18 min
    Tracking time whilst doing time...

    Tracking time whilst doing time...

    Small Biz Matters – a half hour program each week where you can work ON your business rather than IN it.with Alexi Boyd, broadcaster, advocate and small business owner.Date: 26 May 2020
    With the scenario all of humanity has been living for the past few months it can feel for many of us like time is the enemy. We’re waiting for it all to end, biding our time, counting down the days… till life can return to normal.
    So what if you regained some control over time and better still, used it as a tool in your small business to better understand how it operates? Monitoring time can help you determine more than simply productivity. Staffing, finances even your business planning relies on you understanding how you and other key stakeholders in your business operate under the regime of time.
    So let’s start tracking time to get better at running our businesses.
    Today we welcome Jared Armstrong; founder of MinuteDock a simple yet effective tool used worldwide by all sorts of businesses to track time. He’s going to share with us some top tips on why time can be your friend and how it can be a powerful tool in understanding your business.
    Welcome to the show Jared.
    Time is so important when running a business
    Topics we’ll be covering:
    Broadly your small business journey and what led you to start your own business
    Running lean & building relationship with clients as well as positioning as a global software company. What has it

    Tracking time. Why is it more important than ever to understand where your time is going?
    Firstly what do you want to get out of it
    Fee based models vs time based - you need the data first before making the decision. This helps you make decisions like outsourcing, employee numbers, or a software solution
    How do you have that conversation with your employees and contractors with “monitoring them”
    Are you going to monitor client work only or backend processes - should you be
    Proof for R&D claims - this tool is perfect
    What are the statistics around recording mechanism and productivity of yourself

    Does time tracking work for other small businesses like tradies and hospitality?
    Different products for different requirements > you’re tracking is job management time not productivity
    General attendance and arriving on time to

    To find out more go to their website: https://minutedock.com/
    Jared’s Bio:
    Jared is the Founder & CEO of MinuteDock, a time tracking solution for professional services firms. Based out of Wellington, New Zealand, he has a long background in software development. Being keenly interested in small businesses (having started a few!), Jared loves thinking deeply about how to make business tick as efficiently as possible - and understanding the tool & process innovations that can help make that happen.
    About MinuteDock:
    MinuteDock provides a powerful, flexible and smart time tracking tool to help professional services businesses record, manage and bill their working time.
    MinuteDock was formed in 2009 under the core principle that time is one of the most valuable resources a business has, and that understanding the use of time within your business can contribute significantly to effective administration, growth, and profitability. With this core idea in mind, we set out to create a web-based service which would allow professional services to have a streamlined, easy to use way to effectively track and understand how their work time is being spent towards particular tasks, projects or clients.
    Today, MinuteDock has developed into a service trusted by businesses large and small all over the world. We are the one highest rated time tracking apps available for accounting software platforms like Xero & QuickBooks, with a small but dedicated team working hard to provide individualised customer support to our range of unique clients.

    • 18 min
    Nailing your Processes & Procedures

    Nailing your Processes & Procedures

    Small Biz Matters – a half hour program each week where you can work ON your business rather than IN it.with Alexi Boyd, broadcaster, advocate and small business owner.Date: 19 May 2020
    You know how you’re always saying you never have the time to really nail your processes and procedures? Well, this “weird” and “unusual” time we find ourselves living through has gifted you and your staff just that - time. So now you have the perfect opportunity, whilst your business is on hold, to examine, finesse, and refine the back-end of your business - that thing that helps you get from A to B each and every day.
    So what does that analysis of your processes involve? Where should you start? And what do you need to prioritise when it comes to procedures? Is it more important to look at the client’s journey or the way you interact with them?
    Well, here to help us today is an entrepreneur in the business education world… Dale Beaumont.
    Some would argue that Dale Beaumont is obsessed with getting the back end of your business right. He is a Business Growth Expert & Author of 16 Best-Selling Books and the founder of the hugely successful Business Blueprint Program. And more than this he is extremely generous with his time and knowledge.
    Welcome to the show Dale.
    Topics we’ll be covering:
    As a small business owner where do you start?
    Mind Map - get it out of your head
    Butcher paper!
    Chronological / attacking a problem solving it or starting what works very well
    Catching yourself doing something time and time again?
    What’s repetitive tasks can be removed

    What are the typical mistakes which slow down your ability to develop processes and procedures?
    No one can do it as well as I can
    It’s faster if I do it myself

    Method - make a video and get someone to transcribe & make it usable for others
    How do you find the best process driven staff to assist & what Q’s should you ask to attract that sort of talent.
    At what point do you expand to include processes as part of growth?

    What’s your best way to store these systems - Bolt-ons
    Google Sites
    Share point
    Asana / Trello
    CRM system

    To find out more go to their website: https://businessblueprint.com.au/
    Dale Beaumont’s Bio
    Dale Beaumont is an Award-Winning Technology Entrepreneur, International Speaker and the Author of 19 Best-Selling books.
    Dale started his first business at 19 and has been building companies ever since. One of those companies is now a multimillion dollar enterprise, which has enabled Dale to become an Investor, Philanthropist and to step foot in 85 countries.
    Dale has been featured in Forbes, The Huffington Post, Business Insider, Gizmodo and GQ, just to name a few.
    With a passion to give back, Dale’s goal is to help more than one million entrepreneurs around the world with Bizversity – a revolutionary product, which gives you direct access to ‘The World’s Best Business Training. Anywhere, Anytime.’
    Best described as the ‘Netflix for Business’, Bizversity gives you exclusive access to thousands of videos, which have been produced by leading business experts from around the globe.
    Now, to share his knowledge and secrets to business success, please welcome Dale Beaumont…

    • 22 min
    Full speed ahead - so what's an accelerator?

    Full speed ahead - so what's an accelerator?

    Small Biz Matters – a half hour program each week where you can work ON your business rather than IN it.with Alexi Boyd, broadcaster, advocate and small business owner.Date: 19 May 2020
    Incubators, accelerators, startup hubs. They seem to be popping up all over the place. Some are independant and others available through university programs. So what exactly are they and how do they give businesses the edge when starting out?
    Are they just for the techpreneurs who innovate in the digital world, or are other industries and sectors involved too?
    Today on the program we are joined by the CEO of Fishburners, Nicole O’Brien. Fishburners is a not for profit enterprise dedicated to “making the hardest thing you’ve ever done easier by providing the best facilities, resources, education, support and community of like-minded people to connect with and learn from.”
    Welcome to the show Nicole.
    Topics we’ll be covering:
    Why are startups so important to building a better Australia?
    How do you define a startup - is it a matter of being young or at the beginning of your small business journey?

    Why is Community central to startup success?
    How do organisations like Fishburners nourish a community with such a diverse range of startups in their community?

    What is the future of communities in Australia, post pandemic? (How do they differ from co-working spaces?)
    What are your top tips for continuing to collaborate & network when the face-to-face option is no longer there?

    What makes Fishburners different?
    What do we have to look forward to coming out of Australian startups over the next 5 years?
    To find out more go to their website: https://fishburners.org/
    Nicole O’Brien BIO
    Nicole is a social enterprise leader with a passion for improving lives and communities.  
    As CEO of Fishburners, Australia’s
    largest startup community and coworking space, Nicole leads a space for
    aspiring tech entrepreneurs to learn and communicate. The community has grown
    to more than 850 members and 400 startups, across its offices in Sydney, and
    Brisbane and Fishburners virtual platform.  Fishburners works closely with
    partnerships including Google for Startups, Jobs for NSW, Brisbane City
    Council,  UTS, Optus and Chartered Accountants ANZ.  High-profile
    alumni include: Koala, GoCatch, DesignCrowd, Code Camp, Tinybeans, Madpaws,
    Jayride, GradConnection and Hyper Anna.
    Nicole’s career working with social
    enterprises in the not for profit sector began in 1989 at the Australian
    Conservation Foundation where she positively impacted on growing green
    consumerism whilst building the ACF’s revenue base. A trip to Asia followed
    with the opportunity to work on an Australian Aid project in Cambodia working
    with the Khmer Journalists association as a business Development Advisor to
    support the establishment of a free press. An exciting and optimistic time
    following the first Democratic elections in Cambodia and there was a lot to
    achieve, this led to work with the United Nations Development Program as a
    Communications Consultant and the Shandwick Group as a PR Executive working for
    the Cambodian Government.
    Back in Australia Nicole worked for Team
    Publications, a start up with a new approach to organisational learning where
    she was charged with taking a range of management coaching tools to market.
    This was followed by a role as Marketing Manager for the women’s and youth
    titles. Following this period in publishing, Nicole’s passion for making a
    difference took over and she spent the next 10 years transforming the social
    enterprises of YWCA NSW and repositioning the organisation to be recognised for
    the critical support it provided to women and their families.
    More recently, Nicole has been using her
    well-honed leadership, governance, financial, people, marketing and
    entrepreneurial skills to ensure that ACON Health continues to be

    • 22 min
    Tips on how to master first impressions and make that moment count

    Tips on how to master first impressions and make that moment count

    Small Biz Matters – a half hour program each week where you can work ON your business rather than IN it.with Alexi Boyd, broadcaster, advocate and small business owner.Date: 12 May 2020
    Whether it’s face to face or digital, first impressions matter. There are a multitude of times in our professional lives (or personal for that matter) where we can be judged in an instant. It’s not mean; it's just human nature. Interviews, pitching, networking, speaking, meeting and bumping into other colleagues means at any point in time you need to be in control of your image before the beholder does it for you.
    So how do you want to be remembered after the first impression presents itself? What can you do to ensure that you come across exactly as intended? Your dress, your presentation, your voice… it all adds up.
    And all those same rules apply in this weird digital world in which we operate as professionals right now.
    Jennifer Austin is an image expert on visual presentation and first impression management. In her role asis image consultant, coach, trainer, lecturer and speaker she regularly helps individuals and businesses to make the most of that first impression moment, whether its online or in person.
    Welcome to the show Jennifer.
    Topics we’ll be covering:
    What are some of the first impressions which matter to business - it’s basically what people will see first so let’s talk about that. It’s about trust, credibility - it’s irrational but it’s the reality.
    Style & dress - it’s not just about wearing brands it’s about clothing being a
    Suitable for the audience - think about this first
    Dressing for your age
    The elephant in the room - the reality is we ARE being judged. Don’t wear distracting clothing

    Grooming (hair, makeup, nails), colours, makeup matter!
    Posture emulates confidence and competence
    Body language (posture & handshake) - that is a big first impressions - Broadly your small business journey and what led you to start your own business
    Eye contact!!

    How long does it take to undo the damage a bad impressions can make?
    good news , think of it like this , having a strong first impression is like a shortcut to success. Because a great first impression will make it easier to build rapport, pitch yourself, make a personal effective connections. And all you have to do is master those first 20 seconds. if you master the first 20 seconds of any interaction, it makes the next 20 mins easier without the first impression you have to work way harder to make a lasting impact.
    Thin Slicing Methodology - explain in terms of judgement
    7 meetings theory and next time prepare
    We are our harshest judge - use that to analyse

    Why is body language so important?
    Basen on research by
    Know your audience & how formal you’ve got to be
    Eye contact
    Facial expression

    Organising your wardrobe depending on the event your attending
    Business meeting - Research the person you’re meeting, go up a notch
    Networking - don’t blend in! How can you stand out? Have a statement piece (what’s that?)
    What’s the best opener you suggest to those who are nervous about people’s perception

    Presentations - what about the stage?
    It’s about credibility
    Fine line between looking feminine and too corporate
    Avoid prints because they can overpower the face.

    Pitching - is that the same as presentations, know what industry / sector you’re talking to
    Male vs female - how do you talk to the male clients?

    • 37 min
    Survive & thrive in these uncertain times + HIghlIghting the basic mistooks your copy

    Survive & thrive in these uncertain times + HIghlIghting the basic mistooks your copy

    Small Biz Matters – a half hour program each week where you can work ON your business rather than IN it.with Alexi Boyd, broadcaster, advocate and small business owner.Date: 5 May 2020
    Business Survival Guide ~ Helping businesses survive & thrive in these uncertain times
    With special guest Wayne Wanders, the Real CFO
    Can you remember the last time your business was impacted in the way it has been in the last 2 months? Or how fast and furious the impact on the whole economy; therefore your clients, suppliers, stakeholders, connections (basically everyone) have been affected?
    The biggest question of all, were you ready for this?
    We didn’t have a crystal ball but if you and your business lived through the GFC or had a major downturn did you take that experience and learn from it, creating a form of preparedness which might have helped? Well, you probably didn’t have the right person with you to recognise this experience or help you learn from their’s.
    Wayne Wanders is a virtual CFO who brings with him 35 years as a certified accountant and decades of experience with real businesses at every stage of their lifecycle. He doesn’t just gift advice he rolls up his sleeves and works alongside the businesses to understand how their businesses work and get back in control. 
    Welcome to the show Wayne.
    Topics we’ll be covering:
    Decisions around staff
    Remember for most businesses your staff is your most important asset. You need to make sure you look after them, otherwise when the economy turns, they may leave you and you can’t deliver when the opportunity is there.
    Key decisions you can make around your staff include:
    Identify those staff that support your existing customers and those who don’t.
    For those staff that are not supporting your existing customers, determine what you can do to reduce costs. Do you really need this position? Can they work less days or take a commensurate pay cut? Do they have leave they can take?
    what can be done to make them more effective?
    If you are cutting salaries, make sure you are taking less as well. Staff won’t like if they are the only ones with reduced incomes

    Just remember:
    Just be aware that inefficient and ineffective staff are often outputs of inefficient and ineffective systems and processes. In this scenario, don’t forget one of the golden rules which is, challenge all business assumptions and ask if the business can be done another way.
    It is always easier to change processes in slow times than rush times. In rush times people take shortcuts, which may hurt in the longer run. In slow times people have the time to implement the change properly and things run smoother afterwards.

    Decisions around expenses
    Key rules:
    Don’t be petty, unfair or unreasonable with your staff.
    Make sure decisions do not adversely impact your existing customers

    Look at the list of items you are spending money on, don’t forget those pesky direct debits.
    Can you now do that meeting via Skype saving on travel?
    What suppliers can you go to and re-negotiate prices.
    If you carry stock, what can you do to reduce stock levels? (slow moving stock- get cash by selling at a discount and don’t reorder in the short term.)
    Can you use a credit card to extend payment terms?.
    Can you extend payment terms with your supplier?
    Can you short term lease some equipment rather than buying it?
    Looking after your existing customers
    Unless you are in a recession proof industry you may need to let go of any ambition for short term growth and instead focus on avoiding collapsing and calling in the administrator. Do, focus on is your existing customers. Generally, the second biggest asset of your business!
    It is cheaper to keep an existing customer than win a new customer.
    If you need to cut costs, make sure it does not adversely impact your existing customers.
    If at all possible, do something to improve the benefi

    • 49 min

Customer Reviews

4.9 out of 5
16 Ratings

16 Ratings

ExcelComplainer165 ,


This is such a fantastic podcast with the amazing Alexi. She really shows a different side to small business and I really love it.

Ads222222222222 ,

Very practical and comprehensive

The coverage of topics and the practicality of the concepts has all been a really great aide as I grow my own businesses.

Cheleaus ,

Essential for Small Businesses

Keeping up with the constant changes affecting small business is not easy. Alexi gets the information first hand from informative guests so you can see how these changes apply to your small business.

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