13 episodes

We talk to business owners and leaders who share their secrets to great CX, their challenges, and how they've grown their brand online with customer reviews. Produced by Brag Reviews - the review management software that helps you manage your customer reviews from one location, and get more 5-Star reviews. www.bragreviews.com

The Brag Effect - Customer Experience Tips for Any Business bragreviews.com

    • Business
    • 5.0 • 1 Rating

We talk to business owners and leaders who share their secrets to great CX, their challenges, and how they've grown their brand online with customer reviews. Produced by Brag Reviews - the review management software that helps you manage your customer reviews from one location, and get more 5-Star reviews. www.bragreviews.com

    Customer Loyalty Programs and Employee Incentives with Nick Merry

    Customer Loyalty Programs and Employee Incentives with Nick Merry

    Nick Merry is the CEO of global B2B loyalty company Motivforce.  He helps businesses across the world create customer loyalty programs and employee incentives, and now he’s joined the Brag Effect to share his hard-earned wisdom.


    In our interview with Nick, we explore concepts like:   


     


    0:00 Building brand loyalty


    7:42 Adding benefits to purchases


    11:12 Hard vs. soft benefits


    13:36 Thinking about loyalty


    19:24 Customer loyalty programs


    23:21 Internal loyalty


    26:43 Recognition vs. reward


    29:50 Employee loyalty programs


    31:47 Tips for better performance


    34:47 Tips for business leaders


     


    Check out Motivforce: https://www.motivforce.com/ 


     


    Our digital home: https://bragreviews.com  


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    • 40 min
    50 Shades of Great Customer Service with Catherine Devrye

    50 Shades of Great Customer Service with Catherine Devrye

    Catherine Devrye is an internationally recognised customer service expert, as well as a motivational speaker and bestselling author.  She’s worked as an executive for IBM, has been an Australia Day Ambassador, has carried Olympic Torches, and has taught at top global universities.


    Now, she’s joined the Brag Effect to share her unique brand of customer service, which springs from internal resilience and proper self-care.


    In this episode, Catherine breaks down how businesses can kickstart their customer service efforts – and what you, as an individual, can do to turn up your success. 


     


    0:00 Passion in customer service


    4:42 Going from great to exceptional


    7:15 Customers for life


    10:07 Basic service never changes


    13:22 How to get staff buy-in


    19:23 Nature vs. nurture


    21:39 Social impact of businesses


    25:56 Service to self


    34:32 Resilience during COVID


    43:00 Problems are opportunities


    50:45 Catherine’s fave quote


    52:13 HOPE


     


    Learn about Catherine: https://www.greatmotivation.com/


     


    Our digital home: https://bragreviews.com  


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    • 56 min
    How Your Café or Restaurant Can Survive Anything, Even a Pandemic with owners of Riba Kai

    How Your Café or Restaurant Can Survive Anything, Even a Pandemic with owners of Riba Kai

    Hospitality is a hard industry, and many, many restaurants and cafés fail in less than a year. But Kylie and Brett, owners of highly successful Sunshine Coast eatery Riba Kai, have been in business since 2012, surviving lease cessations, site changes, and the chaos of COVID-19.


    In the latest episode of the Brag Effect, they break down exactly how they did it – and give up-and-coming hospitality owners vital tips for running a successful business.


     


    Visit Riba Kai


    Instagram: https://www.instagram.com/ribakai/


    Facebook: https://www.facebook.com/RibaKai/


     


    Our digital home: https://bragreviews.com


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    LinkedIn: https://www.linkedin.com/company/brag-reviews/


     

    • 30 min
    How to stand out when recruiting and retain great staff with Dayna Stewart

    How to stand out when recruiting and retain great staff with Dayna Stewart

    Wondering how to get the right people to join your business?


    Can’t work out how to keep employees you love?


    Dana Stewart, The Nudge Group’s business director for digital and data, unpacks what businesses need to be doing to acquire and retain good employees in 2021. 


    Here’s what we talk about in this episode of the Brag Effect:


    0:00 Introduction


    0:53 The Nudge Group difference


    3:49 Why hire a recruiter?


    7:45 Good recruitment ads


    9:50 Onboarding & engagement


    13:53 Examples of good onboarding


    14:58 Company reviews


    16:52 Exit interviews


     


    Check out the Nudge Group: https://thenudgegroup.com/


     


    Our digital home: https://bragreviews.com  


    Instagram: https://www.instagram.com/bragreviews/


    Facebook: https://www.facebook.com/bragreviews/


    LinkedIn: https://www.linkedin.com/company/bragreviews/


     

    • 22 min
    How to create an amazing PR Plan using ESG with Jackie Hanafie

    How to create an amazing PR Plan using ESG with Jackie Hanafie

    Ethical branding is on the rise. With consumers demanding that brands be more about social impact and less about the balance sheet, companies need to make sure their messaging is on point.


    In this episode of the Brag Effect, we sit down with Jackie Hanafie, principal of PR advisory HumanKind, to talk about things like:


    0:00 How HumanKind came to be


    2:12 What is ESG?


    5:25 Questions for brands entering the ESG space


    9:29 An example of how to output messages


    11:45 Examples of ethical brands


    14:16 Ben & Jerry’s and Israel


    15:41 Creating a messaging plan


    18:12 Changes in PR


    21:35 Brands during COVID-19


     


    More on Jackie here: https://www.jackiehanafie.com/


     


    Our digital home: https://bragreviews.com


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    • 28 min
    How to Grow your eCommerce business using customer reviews and surveys

    How to Grow your eCommerce business using customer reviews and surveys

    Chi Mai grew jewellery brand S-kin Studio from a $0 to $1 million business through hard work, smart strategies, and great customer service.


    In this episode of the Brag Effect, we unpack how Chi created a company that combines profit with sustainability and customer centrism.


    Here’s what we talk about:


    # The need that started S-kin Studio


    # The journey from $0 to $1 million


    # The importance of good manufacturing


    # Sustainability in retail


    # Good customer service strategies


    # Plus heaps more!


     


    Check out S-Kin Studio https://s-kin.com.au/


    Connect with us at Brag:


    Our digital home: https://bragreviews.com


    Instagram: https://www.instagram.com/bragreviews/


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    LinkedIn: https://www.linkedin.com/company/bragreviews/

    • 31 min

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