13 episodes

We talk to business owners and leaders who share their secrets to great CX, their challenges, and how they've grown their brand online with customer reviews. Produced by Brag Reviews - the review management software that helps you manage your customer reviews from one location, and get more 5-Star reviews. www.bragreviews.com

The Brag Effect - Customer Experience Tips for Any Business bragreviews.com

    • Business
    • 5.0 • 1 Rating

We talk to business owners and leaders who share their secrets to great CX, their challenges, and how they've grown their brand online with customer reviews. Produced by Brag Reviews - the review management software that helps you manage your customer reviews from one location, and get more 5-Star reviews. www.bragreviews.com

    Customer Loyalty Programs and Employee Incentives with Nick Merry

    Customer Loyalty Programs and Employee Incentives with Nick Merry

    Nick Merry is the CEO of global B2B loyalty company Motivforce.  He helps businesses across the world create customer loyalty programs and employee incentives, and now he’s joined the Brag Effect to share his hard-earned wisdom.

    In our interview with Nick, we explore concepts like:   

     

    0:00 Building brand loyalty

    7:42 Adding benefits to purchases

    11:12 Hard vs. soft benefits

    13:36 Thinking about loyalty

    19:24 Customer loyalty programs

    23:21 Internal loyalty

    26:43 Recognition vs. reward

    29:50 Employee loyalty programs

    31:47 Tips for better performance

    34:47 Tips for business leaders

     

    Check out Motivforce: https://www.motivforce.com/ 

     

    Our digital home: https://bragreviews.com  

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    • 40 min
    50 Shades of Great Customer Service with Catherine Devrye

    50 Shades of Great Customer Service with Catherine Devrye

    Catherine Devrye is an internationally recognised customer service expert, as well as a motivational speaker and bestselling author.  She’s worked as an executive for IBM, has been an Australia Day Ambassador, has carried Olympic Torches, and has taught at top global universities.

    Now, she’s joined the Brag Effect to share her unique brand of customer service, which springs from internal resilience and proper self-care.

    In this episode, Catherine breaks down how businesses can kickstart their customer service efforts – and what you, as an individual, can do to turn up your success. 

     

    0:00 Passion in customer service

    4:42 Going from great to exceptional

    7:15 Customers for life

    10:07 Basic service never changes

    13:22 How to get staff buy-in

    19:23 Nature vs. nurture

    21:39 Social impact of businesses

    25:56 Service to self

    34:32 Resilience during COVID

    43:00 Problems are opportunities

    50:45 Catherine’s fave quote

    52:13 HOPE

     

    Learn about Catherine: https://www.greatmotivation.com/

     

    Our digital home: https://bragreviews.com  

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    LinkedIn: https://www.linkedin.com/company/bragreviews/

    • 56 min
    How Your Café or Restaurant Can Survive Anything, Even a Pandemic with owners of Riba Kai

    How Your Café or Restaurant Can Survive Anything, Even a Pandemic with owners of Riba Kai

    Hospitality is a hard industry, and many, many restaurants and cafés fail in less than a year. But Kylie and Brett, owners of highly successful Sunshine Coast eatery Riba Kai, have been in business since 2012, surviving lease cessations, site changes, and the chaos of COVID-19.

    In the latest episode of the Brag Effect, they break down exactly how they did it – and give up-and-coming hospitality owners vital tips for running a successful business.

     

    Visit Riba Kai

    Instagram: https://www.instagram.com/ribakai/

    Facebook: https://www.facebook.com/RibaKai/

     

    Our digital home: https://bragreviews.com

    Instagram: https://www.instagram.com/bragreviews/

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    LinkedIn: https://www.linkedin.com/company/brag-reviews/

     

    • 30 min
    How to stand out when recruiting and retain great staff with Dayna Stewart

    How to stand out when recruiting and retain great staff with Dayna Stewart

    Wondering how to get the right people to join your business?

    Can’t work out how to keep employees you love?

    Dana Stewart, The Nudge Group’s business director for digital and data, unpacks what businesses need to be doing to acquire and retain good employees in 2021. 

    Here’s what we talk about in this episode of the Brag Effect:

    0:00 Introduction

    0:53 The Nudge Group difference

    3:49 Why hire a recruiter?

    7:45 Good recruitment ads

    9:50 Onboarding & engagement

    13:53 Examples of good onboarding

    14:58 Company reviews

    16:52 Exit interviews

     

    Check out the Nudge Group: https://thenudgegroup.com/

     

    Our digital home: https://bragreviews.com  

    Instagram: https://www.instagram.com/bragreviews/

    Facebook: https://www.facebook.com/bragreviews/

    LinkedIn: https://www.linkedin.com/company/bragreviews/

     

    • 22 min
    How to create an amazing PR Plan using ESG with Jackie Hanafie

    How to create an amazing PR Plan using ESG with Jackie Hanafie

    Ethical branding is on the rise. With consumers demanding that brands be more about social impact and less about the balance sheet, companies need to make sure their messaging is on point.

    In this episode of the Brag Effect, we sit down with Jackie Hanafie, principal of PR advisory HumanKind, to talk about things like:

    0:00 How HumanKind came to be

    2:12 What is ESG?

    5:25 Questions for brands entering the ESG space

    9:29 An example of how to output messages

    11:45 Examples of ethical brands

    14:16 Ben & Jerry’s and Israel

    15:41 Creating a messaging plan

    18:12 Changes in PR

    21:35 Brands during COVID-19

     

    More on Jackie here: https://www.jackiehanafie.com/

     

    Our digital home: https://bragreviews.com

    Instagram: https://www.instagram.com/bragreviews/

    Facebook: https://www.facebook.com/bragreviews/

    LinkedIn: https://www.linkedin.com/company/bragreviews/

     

    • 28 min
    How to Grow your eCommerce business using customer reviews and surveys

    How to Grow your eCommerce business using customer reviews and surveys

    Chi Mai grew jewellery brand S-kin Studio from a $0 to $1 million business through hard work, smart strategies, and great customer service.

    In this episode of the Brag Effect, we unpack how Chi created a company that combines profit with sustainability and customer centrism.

    Here’s what we talk about:

    # The need that started S-kin Studio

    # The journey from $0 to $1 million

    # The importance of good manufacturing

    # Sustainability in retail

    # Good customer service strategies

    # Plus heaps more!

     

    Check out S-Kin Studio https://s-kin.com.au/

    Connect with us at Brag:

    Our digital home: https://bragreviews.com

    Instagram: https://www.instagram.com/bragreviews/

    Facebook: https://www.facebook.com/bragreviews/

    LinkedIn: https://www.linkedin.com/company/bragreviews/

    • 31 min

Customer Reviews

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