
13 episodes

The Brag Effect - Customer Experience Tips for Any Business bragreviews.com
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- Business
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5.0 • 1 Rating
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We talk to business owners and leaders who share their secrets to great CX, their challenges, and how they've grown their brand online with customer reviews. Produced by Brag Reviews - the review management software that helps you manage your customer reviews from one location, and get more 5-Star reviews. www.bragreviews.com
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Customer Loyalty Programs and Employee Incentives with Nick Merry
Nick Merry is the CEO of global B2B loyalty company Motivforce. He helps businesses across the world create customer loyalty programs and employee incentives, and now he’s joined the Brag Effect to share his hard-earned wisdom.
In our interview with Nick, we explore concepts like:
0:00 Building brand loyalty
7:42 Adding benefits to purchases
11:12 Hard vs. soft benefits
13:36 Thinking about loyalty
19:24 Customer loyalty programs
23:21 Internal loyalty
26:43 Recognition vs. reward
29:50 Employee loyalty programs
31:47 Tips for better performance
34:47 Tips for business leaders
Check out Motivforce: https://www.motivforce.com/
Our digital home: https://bragreviews.com
Instagram: https://www.instagram.com/bragreviews/
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LinkedIn: https://www.linkedin.com/company/bragreviews/ -
50 Shades of Great Customer Service with Catherine Devrye
Catherine Devrye is an internationally recognised customer service expert, as well as a motivational speaker and bestselling author. She’s worked as an executive for IBM, has been an Australia Day Ambassador, has carried Olympic Torches, and has taught at top global universities.
Now, she’s joined the Brag Effect to share her unique brand of customer service, which springs from internal resilience and proper self-care.
In this episode, Catherine breaks down how businesses can kickstart their customer service efforts – and what you, as an individual, can do to turn up your success.
0:00 Passion in customer service
4:42 Going from great to exceptional
7:15 Customers for life
10:07 Basic service never changes
13:22 How to get staff buy-in
19:23 Nature vs. nurture
21:39 Social impact of businesses
25:56 Service to self
34:32 Resilience during COVID
43:00 Problems are opportunities
50:45 Catherine’s fave quote
52:13 HOPE
Learn about Catherine: https://www.greatmotivation.com/
Our digital home: https://bragreviews.com
Instagram: https://www.instagram.com/bragreviews/
Facebook: https://www.facebook.com/bragreviews/
LinkedIn: https://www.linkedin.com/company/bragreviews/ -
How Your Café or Restaurant Can Survive Anything, Even a Pandemic with owners of Riba Kai
Hospitality is a hard industry, and many, many restaurants and cafés fail in less than a year. But Kylie and Brett, owners of highly successful Sunshine Coast eatery Riba Kai, have been in business since 2012, surviving lease cessations, site changes, and the chaos of COVID-19.
In the latest episode of the Brag Effect, they break down exactly how they did it – and give up-and-coming hospitality owners vital tips for running a successful business.
Visit Riba Kai
Instagram: https://www.instagram.com/ribakai/
Facebook: https://www.facebook.com/RibaKai/
Our digital home: https://bragreviews.com
Instagram: https://www.instagram.com/bragreviews/
Facebook: https://www.facebook.com/bragreviews/
LinkedIn: https://www.linkedin.com/company/brag-reviews/
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How to stand out when recruiting and retain great staff with Dayna Stewart
Wondering how to get the right people to join your business?
Can’t work out how to keep employees you love?
Dana Stewart, The Nudge Group’s business director for digital and data, unpacks what businesses need to be doing to acquire and retain good employees in 2021.
Here’s what we talk about in this episode of the Brag Effect:
0:00 Introduction
0:53 The Nudge Group difference
3:49 Why hire a recruiter?
7:45 Good recruitment ads
9:50 Onboarding & engagement
13:53 Examples of good onboarding
14:58 Company reviews
16:52 Exit interviews
Check out the Nudge Group: https://thenudgegroup.com/
Our digital home: https://bragreviews.com
Instagram: https://www.instagram.com/bragreviews/
Facebook: https://www.facebook.com/bragreviews/
LinkedIn: https://www.linkedin.com/company/bragreviews/
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How to create an amazing PR Plan using ESG with Jackie Hanafie
Ethical branding is on the rise. With consumers demanding that brands be more about social impact and less about the balance sheet, companies need to make sure their messaging is on point.
In this episode of the Brag Effect, we sit down with Jackie Hanafie, principal of PR advisory HumanKind, to talk about things like:
0:00 How HumanKind came to be
2:12 What is ESG?
5:25 Questions for brands entering the ESG space
9:29 An example of how to output messages
11:45 Examples of ethical brands
14:16 Ben & Jerry’s and Israel
15:41 Creating a messaging plan
18:12 Changes in PR
21:35 Brands during COVID-19
More on Jackie here: https://www.jackiehanafie.com/
Our digital home: https://bragreviews.com
Instagram: https://www.instagram.com/bragreviews/
Facebook: https://www.facebook.com/bragreviews/
LinkedIn: https://www.linkedin.com/company/bragreviews/
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How to Grow your eCommerce business using customer reviews and surveys
Chi Mai grew jewellery brand S-kin Studio from a $0 to $1 million business through hard work, smart strategies, and great customer service.
In this episode of the Brag Effect, we unpack how Chi created a company that combines profit with sustainability and customer centrism.
Here’s what we talk about:
# The need that started S-kin Studio
# The journey from $0 to $1 million
# The importance of good manufacturing
# Sustainability in retail
# Good customer service strategies
# Plus heaps more!
Check out S-Kin Studio https://s-kin.com.au/
Connect with us at Brag:
Our digital home: https://bragreviews.com
Instagram: https://www.instagram.com/bragreviews/
Facebook: https://www.facebook.com/bragreviews/
LinkedIn: https://www.linkedin.com/company/bragreviews/