The Brag Effect - Customer Experience Tips for Any Business bragreviews.com

Nick Merry is the CEO of global B2B loyalty company Motivforce.  He helps businesses across the world create customer loyalty programs and employee incentives, and now he’s joined the Brag Effect to share his hard-earned wisdom.

In our interview with Nick, we explore concepts like:   

 

0:00 Building brand loyalty

7:42 Adding benefits to purchases

11:12 Hard vs. soft benefits

13:36 Thinking about loyalty

19:24 Customer loyalty programs

23:21 Internal loyalty

26:43 Recognition vs. reward

29:50 Employee loyalty programs

31:47 Tips for better performance

34:47 Tips for business leaders

 

Check out Motivforce: https://www.motivforce.com/ 

 

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Catherine Devrye is an internationally recognised customer service expert, as well as a motivational speaker and bestselling author.  She’s worked as an executive for IBM, has been an Australia Day Ambassador, has carried Olympic Torches, and has taught at top global universities.

Now, she’s joined the Brag Effect to share her unique brand of customer service, which springs from internal resilience and proper self-care.

In this episode, Catherine breaks down how businesses can kickstart their customer service efforts – and what you, as an individual, can do to turn up your success. 

 

0:00 Passion in customer service

4:42 Going from great to exceptional

7:15 Customers for life

10:07 Basic service never changes

13:22 How to get staff buy-in

19:23 Nature vs. nurture

21:39 Social impact of businesses

25:56 Service to self

34:32 Resilience during COVID

43:00 Problems are opportunities

50:45 Catherine’s fave quote

52:13 HOPE

 

Learn about Catherine: https://www.greatmotivation.com/

 

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Hospitality is a hard industry, and many, many restaurants and cafés fail in less than a year. But Kylie and Brett, owners of highly successful Sunshine Coast eatery Riba Kai, have been in business since 2012, surviving lease cessations, site changes, and the chaos of COVID-19.

In the latest episode of the Brag Effect, they break down exactly how they did it – and give up-and-coming hospitality owners vital tips for running a successful business.

 

Visit Riba Kai

Instagram: https://www.instagram.com/ribakai/

Facebook: https://www.facebook.com/RibaKai/

 

Our digital home: https://bragreviews.com

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Wondering how to get the right people to join your business?

Can’t work out how to keep employees you love?

Dana Stewart, The Nudge Group’s business director for digital and data, unpacks what businesses need to be doing to acquire and retain good employees in 2021. 

Here’s what we talk about in this episode of the Brag Effect:

0:00 Introduction

0:53 The Nudge Group difference

3:49 Why hire a recruiter?

7:45 Good recruitment ads

9:50 Onboarding & engagement

13:53 Examples of good onboarding

14:58 Company reviews

16:52 Exit interviews

 

Check out the Nudge Group: https://thenudgegroup.com/

 

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Ethical branding is on the rise. With consumers demanding that brands be more about social impact and less about the balance sheet, companies need to make sure their messaging is on point.

In this episode of the Brag Effect, we sit down with Jackie Hanafie, principal of PR advisory HumanKind, to talk about things like:

0:00 How HumanKind came to be

2:12 What is ESG?

5:25 Questions for brands entering the ESG space

9:29 An example of how to output messages

11:45 Examples of ethical brands

14:16 Ben & Jerry’s and Israel

15:41 Creating a messaging plan

18:12 Changes in PR

21:35 Brands during COVID-19

 

More on Jackie here: https://www.jackiehanafie.com/

 

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Chi Mai grew jewellery brand S-kin Studio from a $0 to $1 million business through hard work, smart strategies, and great customer service.

In this episode of the Brag Effect, we unpack how Chi created a company that combines profit with sustainability and customer centrism.

Here’s what we talk about:

# The need that started S-kin Studio

# The journey from $0 to $1 million

# The importance of good manufacturing

# Sustainability in retail

# Good customer service strategies

# Plus heaps more!

 

Check out S-Kin Studio https://s-kin.com.au/

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