The Future of Work With Jacob Morgan Jacob Morgan

I love the way my wife Blake Morgan talks about customer experience.

She says that we need to figure out how we can make our customers’ lives easier, even if that means our lives get a little bit harder.

But what happens in most organizations is the exact opposite.

We are willing to make the lives of our customers harder so that we can make our lives a little bit easier.

We need to flip that around.

This episode is sponsored by ServiceNow.

If there is one thing that’s true about being an entrepreneur, it’s that you have to get used to rejection and failure. These things are a part of the game when you have your own business.

Entrepreneurship is all about innovation and curiosity and you can’t have those things without failure. The important thing is knowing how to deal with this reality and not letting it stop you from moving forward.

Sponsored by ServiceNow.

Today, leaders need to be servants.

We used to have this traditional idea of the pyramid where the leader sits at the very top and tells everybody else what to do.

But we're starting to see this kind of inversion of the pyramid where the leader is at the bottom propping everybody else up.

This is called servant leadership.

I’ve had the privilege of speaking with around 500 leaders over the years on The Future of Work Podcast and I have really learned a lot from each one.

Even though all of the interviews were great and informative, I have a few favorites that I really enjoyed. And from those episodes, I have compiled 15 leadership lessons that are crucial for leaders to learn in order to succeed in the future.

Culture is usually the hardest thing for organizations to figure out.

It’s something you can’t see or touch.

Culture is how employees feel working for the organization.

I’ll never forget the story of when President Kennedy visited NASA Space Center.

In the middle of his tour, he saw a man walking down the hall with a mop and a bucket.

Kathy Mazzarella is the Chairman, President, and CEO at Graybar, a wholesale distribution company that’s been around for 151 years. The company has around 8,700 employees and $7.5 billion in revenue. She has been with the company for 41 years and has been president for 9 of those years.