Dr. Marcus Matear talks to Marie-Claire Ross, a leadership speaker, facilitator, coach, and consultant who works for global organizations. We talk about how leaders and organizations can create safe and fulfilling work environments built on trust as well as her vision for the future of the workplace.
[00:23] Introducing Marie-Claire Ross
[02:28] Workplace Examples
[09:14] Leadership Pledge
[11:18] Techniques to Creating Trust
[16:18] Common Issues and What to be Done
[19:23] Questions Leaders Should Ask
[20:54] Animosity Between Team Members
[25:40] Marie-Claire’s Vision for the Future of Work Environments
Marie-Claire believes that the success of an organization always starts with the leadership team. The top leaders of the organization need to look at how they communicate, prioritize, and work together as one as everyone in the organization looks up to these leaders and how they behave. Working with leaders in terms of getting them the skills to create an environment that people want is also important especially with the pandemic and a current shift in how employees want to be and feel cared for and supported given mental health issues brought about by the pandemic. Nowadays, it is important to create an environment where people can thrive.
Trust is at the heart of every successful team, and what organizations can do to help people thrive is to have leaders who know how to create safety and foster connections where people can see their future as a team as well as what the rewards will be. If you were to put it in a Venn diagram, at the top there’s safety, connection, and meaningful future and at the inner section between safety and connection is meeting one-on-one. Visibility is at the intersection of connection and future. As humans, we need to see that we’re safe and we naturally can’t trust a situation if we feel that information is being hidden from us. We also want to see our leaders and let them see us working so they understand our experiences. At the intersection of safety and stepping into our future, we have accountability. It’s about the leader being accountable as well as demanding accountability.
Marie-Claire believes that business is a force for good and when we do work that we love with people that we love, it’s good for our well-being and our confidence levels. Her vision for the future is for people to work not because it’s a job but because the work that they do is fulfilling, with leaders and a supportive team culture that helps them achieve their best. We thrive when we have goals, are learning new things, and when we have a leader that challenges us to be the best version of ourselves. She wants leaders who can create that environment with people excited about going to work, learning and sharing ideas, and contributing with others.
Link to Marie-Claire’s website and a link on where to buy her book/download free chapters.
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