The Human Centered Design Podcast | Service Design & UX

The Human Centered Design Network
The Human Centered Design Podcast | Service Design & UX

This is HCD: The Podcast for Human-Centered Design Enthusiasts Welcome to This is HCD, the premier podcast for human-centered design, with over 1 million downloads and hosted by Gerry Scullion. Our mission is to empower designers, changemakers, and innovators to craft a more inclusive and thoughtful future. Each episode brings you engaging conversations with leading voices across service design, UX, interaction design, product management, and more. Together, we explore the nuances of what it means to excel in human-centered design, offering insights, skills, and perspectives to elevate your practice. Whether you’re a seasoned professional or just beginning your journey, This is HCD is your destination for actionable ideas and inspiration to drive meaningful change through intentional design. Join our growing, ethically conscious design community—connect, learn, and get involved. Together, we’re building a private LinkedIn-style network for human-centered designers ready to make an impact. Tune in, get inspired, and shape the future with This is HCD!

  1. Designing Through the Storm: Architecture, Activism & Audio Histories with Lee Moreau

    6 DAYS AGO

    Designing Through the Storm: Architecture, Activism & Audio Histories with Lee Moreau

    In this unfiltered and deeply reflective episode, Gerry Scullion speaks with Lee Moreau – architect, educator, and founder of Other Tomorrows – about the state of design amidst global turbulence. From their shared love of architecture to podcasting as a tool for oral history, Lee opens up about why designers must brace for impact, embrace discomfort, and use their skills to care for one another. Together, they discuss the intersection of politics, design education, and the urgency of building alternative futures. 3 Key Takeaways: Design isn’t just about outputs; it’s our human response to change and uncertainty. Podcasting is a form of oral history, especially vital in documenting human-centred design. The next wave of designers must be politically awake, resilient, and community-driven. Learn more about your ad choices. Visit megaphone.fm/adchoices

    46 min
  2. Marc Stickdorn 🌟 Unlocking Service Design in 2025 for all: Insights from the Experts!

    23 APR

    Marc Stickdorn 🌟 Unlocking Service Design in 2025 for all: Insights from the Experts!

    👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training Join us for a deep dive into service design thinking with Gerry Scullion and special guest Marc Stickdorn. Discover why organisations struggle with alignment, the power of visualisation, and how to redefine your approach to metrics. Packed with practical insights for design, product, and leadership professionals! 💡 #ServiceDesign #JourneyManagement #AlignWithPurpose #ServiceDesign #JourneyManagement #Leadership #DesignThinking #CustomerExperience #Visualization Learn more about your ad choices. Visit megaphone.fm/adchoices

    44 min
  3. Exploring Life-Centered Design: Insights for Sustainable Transformation with Steve Baty, and Martin Tomitsch

    7 APR

    Exploring Life-Centered Design: Insights for Sustainable Transformation with Steve Baty, and Martin Tomitsch

    👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training Discover the evolution of design with experts Gerry Scullion, Steve Baty, and Martin Tomitsch as they discuss the shift from Human-Centered Design to Life-Centered Design. Dive into innovative strategies, industry shifts, and impactful approaches for sustainable futures. 🎁 Enter to win a copy of 'Designing Tomorrow' by Steve Baty and Martin Tomitsch! To be in with a chance of winning a copy of the book, simply share this episode to your friends on LinkedIn (and tag https://www.linkedin.com/company/thisishcd) before April 14 2025 12:00 (Dublin, Ireland). Winners will be announced in our newsletter. https://www.designingtomorrowbook.com/ Key takeaways include: 🔄 The transition to Life-Centered Design 🔑 Design's role in business strategy and governance 🎯 Building resilience in design careers 🕒 Timestamps for easy access: 00:00 - Introduction 01:04 - Shift to Life-Centered Design 03:11 - Guest Introductions 07:45 - Evolution of Design Approach 12:48 - Academic Influence on Designers 31:19 - Practical Advice for Implementing Change ➡️ Don’t forget to like, subscribe, and share this insightful discussion! Learn more about your ad choices. Visit megaphone.fm/adchoices

    53 min
  4. Unlearning Ableism: How to Foster Genuine Disability Inclusion with Jamie Shields

    2 APR

    Unlearning Ableism: How to Foster Genuine Disability Inclusion with Jamie Shields

    👉 Get started with my free 5-Day Email course for service designer, UX Designers and people looking to improve their services. https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training Join Gerry Scullion in this engaging episode of 'This is HCD' as he converses with Jamie Shields, co-founder of Disabled by Society, a business dedicated to revolutionising disability inclusion. Jamie, an accessibility consultant, shares insightful strategies on moving beyond mere compliance to create genuinely inclusive environments. Discover the challenges faced by disabled individuals daily, understand why designing for accessibility from the start is crucial, and learn how organisations can be held accountable for their inclusion practices. Filled with personal anecdotes and practical advice, this episode is a must-watch for anyone seeking to create meaningful change in design and business. 💡 Three Key Takeaways: • Why ableism is often invisible—and how to unlearn it • The cost of retrofitting accessibility vs. embedding it from the start • How to evaluate if an organisation is walking the walk—not just ticking boxes Don't forget to like, share, and subscribe for more impactful discussions! https://disabledbysociety.com/ https://www.linkedin.com/in/shieldsjamie/ Learn more about your ad choices. Visit megaphone.fm/adchoices

    47 min
  5. A Conversation with Occupational Therapist Suzanne Hanway

    25 MAR

    A Conversation with Occupational Therapist Suzanne Hanway

    We speak with Suzanne Hanway, an occupational therapist from Dublin with 28 years of experience. Suzanne discusses her journey into occupational therapy, the focus on daily life aspects, and the impact on illness, disability, or neurodivergence. The conversation delves into neurodivergence, advocating for a unified term and emphasising acceptance. Suzanne highlights challenges faced by neurodivergent individuals in accessing services and the importance of strong connections between parents, schools, and therapists. The discussion covers the prevalence of neurodivergence, societal understanding shifts, and Suzanne's emphasis on a holistic, body-based approach, including movement breaks. The podcast concludes with Suzanne advocating for tighter policies, standards, and structured training to enhance collaboration in supporting neurodivergent individuals. A really interesting one, particularly for those with an interest or any personal links to neurodiversity. Enjoy! linkedin.com/in/suzanne-hanway-787692200 Learn more about your ad choices. Visit megaphone.fm/adchoices

    46 min
  6. Unlocking the Science of Bravery: Elevate Your Leadership Skills! 🚀

    24 MAR

    Unlocking the Science of Bravery: Elevate Your Leadership Skills! 🚀

    👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training 🎙 Welcome to our podcast featuring Jill Schulman, a leadership expert and ex-Marine, as we dive deep into the Science of Bravery! Discover how bravery goes beyond fearless acts and learn practical insights to cultivate courage in your workplace. Key Takeaways - Understanding Bravery: It's about taking action despite fears, not about fearlessness. - The Three Pillars: Brave Mindset, Brave Action, and Brave Relationships. - Fostering Psychological Safety: How leaders can empower their teams. - Practical tools and frameworks for personal and professional growth. Timestamps - 00:00 Introduction to Jill Schulman and the Science of Bravery - 01:31 Jill's background and journey from Marine Corps to leadership training - 04:12 Discussing bravery in workplace settings - 15:00 Breakdown of Jill's three-dimensional bravery framework - 30:53 Jill shares her personal fears and overcoming them - 33:35 Information about Jill's upcoming book and resources Call-to-Action 👉 Don't forget to like, subscribe, and leave a review! Want more insights? Click the links in the description to follow Jill and preorder her book! 📌 Join our community today and level up your leadership game! 🎉 Learn more about your ad choices. Visit megaphone.fm/adchoices

    41 min
  7. 🚀 The UX Process is Broken – Here’s How to Fix It with Tanuj Shah 🎨

    18 MAR

    🚀 The UX Process is Broken – Here’s How to Fix It with Tanuj Shah 🎨

    👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training Join us for an exciting episode as we dive into the world of UX design with Tanuj Shah, the visionary founder of Build UX. 🌟 Learn how this groundbreaking platform is transforming design workflows with automation, collaboration, and integration! 🤖 Explore the challenges of tool overload, the importance of live UX artefacts, and the future of AI in design. Don't miss special discounts and insights for UX professionals! 💡 https://buildux.com/ BuildUX all Yearly Plans – 40% OFF | Coupon Code: HCDY40 BuildUX all Monthly Plans – 20% OFF | Coupon Code: HCDM20 Chapters 00:00 - Introduction – Welcome to the episode with UX entrepreneur Tanuj Shah. 00:29 - Why UX Processes Are Broken – The challenges of slow documentation, tool overload, and disconnected workflows. 00:57 - The Case for Live UX Artifacts – Why personas, journey maps, and heuristics should be collaborative and integrated. 01:29 - Meet Tanuj Shah – His background in UX and how Build UX started. 02:05 - The Inspiration Behind Build UX – How his experience in UX led to creating a streamlined platform. 04:04 - The Three Big UX Problems – Inefficient UX workflows, lack of collaboration, and disconnected research. 05:14 - Automating UX Documentation – How Build UX speeds up persona and journey map creation. 06:05 - The Shift to Live, Collaborative UX Tools – Taking inspiration from Figma’s impact on design. 07:14 - The Issue with Scattered UX Tools – Why too many tools can slow designers down. 08:14 - Integrating UX into the Product Lifecycle – Connecting research tools like Dovetail and Jira. 10:14 - Does Automation Devalue UX Research? – Addressing concerns about AI-generated personas. 12:06 - How Build UX Works – Explaining the framework approach vs. traditional canvas-based tools. 13:05 - Current Features in Build UX – Personas, heuristic evaluation, feature prioritization, and more. 15:04 - Future Features and Roadmap – Expanding integrations and competitive analysis tools. 19:13 - The Top Tools UX Designers Use – Figma, Dovetail, Miro, and where Build UX fits in. 22:00 - Creating a More Connected UX Process – How Build UX links research insights to product development. 23:38 - Free Trial and Discounts – How listeners can try Build UX with special offers. 24:20 - Deep Dive: Red Route Matrix – How it helps with feature prioritization. 26:37 - The Power of Visual UX Tools – Aligning teams through better visualization. 28:48 - How to Connect with Tanuj – Where to find him on LinkedIn and upcoming UX events. 29:52 - Closing Thoughts – Final insights and future plans for Build UX. Learn more about your ad choices. Visit megaphone.fm/adchoices

    36 min
  8. The Realities of Design Leadership with Marzia Aricò

    6 MAR

    The Realities of Design Leadership with Marzia Aricò

    👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training In this episode of This is HCD, Gerry Scullion sits down with Marzia Aricò to explore the raw, unfiltered realities of design leadership. From navigating failed ventures and the lessons they bring, to the evolving role of design in organisations, Marzia shares insights from her groundbreaking book, Design Leadership Chronicles. They discuss trust in leadership, why design leaders must stop evangelizing design, and how emerging leaders can position themselves for success. Key takeaways: • Trust is essential—without it, design leadership roles become unsustainable. • Stop selling design—focus on delivering value, not evangelising. • Understand the bigger picture—knowing how value is created in an organisation is key to influencing change. 🔗 Follow Marzia and get her book: marzia.studio Learn more about your ad choices. Visit megaphone.fm/adchoices

    48 min
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4.8
out of 5
26 Ratings

About

This is HCD: The Podcast for Human-Centered Design Enthusiasts Welcome to This is HCD, the premier podcast for human-centered design, with over 1 million downloads and hosted by Gerry Scullion. Our mission is to empower designers, changemakers, and innovators to craft a more inclusive and thoughtful future. Each episode brings you engaging conversations with leading voices across service design, UX, interaction design, product management, and more. Together, we explore the nuances of what it means to excel in human-centered design, offering insights, skills, and perspectives to elevate your practice. Whether you’re a seasoned professional or just beginning your journey, This is HCD is your destination for actionable ideas and inspiration to drive meaningful change through intentional design. Join our growing, ethically conscious design community—connect, learn, and get involved. Together, we’re building a private LinkedIn-style network for human-centered designers ready to make an impact. Tune in, get inspired, and shape the future with This is HCD!

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