37 min
The Law Firm CX Factor A Legal High with Graham Seldon
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- Careers
Welcome back to A Legal High. In this episode host, Graham Seldon, is joined by George Beaton and Jon Huxley, who give their insights on CX for legal firms including:
The four phases of CX How clients are happy to pay more for a great client experience The top 3 drivers of client satisfaction The role BD & M play in bringing the client voice back to the firm Most importantly, how to make good CX simple
Welcome back to A Legal High. In this episode host, Graham Seldon, is joined by George Beaton and Jon Huxley, who give their insights on CX for legal firms including:
The four phases of CX How clients are happy to pay more for a great client experience The top 3 drivers of client satisfaction The role BD & M play in bringing the client voice back to the firm Most importantly, how to make good CX simple
37 min