100 episodes

This podcast is to help those in the Hospitality industry create an unforgettable guest experience that will ignite the potential in your team and turn your guests into advocates. It is designed to share and celebrate all the amazing people and things about hospitality. Interviews with leaders and those on the frontline discussing their personal experiences, insights, industry trends, and advice for those seeking a career in hospitality.

The Michelle Pascoe Hospitality Podcast Michelle Pascoe

    • Society & Culture
    • 5.0 • 10 Ratings

This podcast is to help those in the Hospitality industry create an unforgettable guest experience that will ignite the potential in your team and turn your guests into advocates. It is designed to share and celebrate all the amazing people and things about hospitality. Interviews with leaders and those on the frontline discussing their personal experiences, insights, industry trends, and advice for those seeking a career in hospitality.

    INTENTIONAL LISTENING - LESSONS FROM INSIDE A CESSNA

    INTENTIONAL LISTENING - LESSONS FROM INSIDE A CESSNA

    If we all talk, nobody listens.  Knowing when not to speak is just as important as knowing what to say.  Ignoring and interrupting others can lead to fatal outcomes in the skies.  On the ground, it destroys conversations, relationships, and the healthy exchange of ideas. In this episode I share what I learnt from my trip to the Kimberley.

    • 14 min
    Personal Branding Photography! Why you need it?

    Personal Branding Photography! Why you need it?

    Claire from Oak Street Images shares her creativity and passion for personal branding photography.  Photos allow you to tell the complete story of who you are, what your brand represents and what you do.  Do your photos truly represent your business?

    • 39 min
    When it comes to Branding Be a Flamingo Not a Seagull

    When it comes to Branding Be a Flamingo Not a Seagull

    Jen Bowers founder of Jen Be and Pink Pom Pom shares her 30+ years experience as a branding specialist.  Her passion for colour and life has lead her to being the creative branding coach who weaves strategy and design together to create magic!  
    No matter the size of your business Jen shares her tips and expertise on the branding journey.

    • 49 min
    Hope and Care - Connecting

    Hope and Care - Connecting

    Last week I attended the RSL Conference with Gus Worland as the opening Keynote speak and had me thinking about hope and reaching out to the ones we love especially over this Easter holiday period.  It all begins with a meaningful conversation and connecting.

    • 7 min
    Disney Expectations -v- Experience - How does your business rate?

    Disney Expectations -v- Experience - How does your business rate?

    Where is the detail in your Customers Journey?  That's one thing I've learnt from Disney, is that the Customers Journey has been walked through by many to eliminate the friction.  On my recent trip to Disney my customer journey was not what I had expected.

    • 26 min
    Why Travel Now?

    Why Travel Now?

    In this episode I share my expectations and experience to my trip to the US this month.  The love of Palm Springs and the magic of Disney.  Is it worth the hassle of documents and masks to travel now, heck yes it is.

    • 26 min

Customer Reviews

5.0 out of 5
10 Ratings

10 Ratings

Ken Burgin ,

Always thought provoking and lively

Michelle’s wide experience in hospitality means she asks important questions about the direction of the industry, with an optimistic point of view. This podcast is a great addition to professional education for business owners and managers.

Deb Shepherd ,

Engaging, thought provoking and inspiring.

I’m always left with something to consider in regards to customer service, the customer experience or my business. Michelle leaves you with so much in every episode. A must listen for everyone in business.

SHall83 ,

Great insights into an exciting and dynamic industry

An informative and engaging podcast series that looks at an exciting and dynamic time in the Hospitality sector. I love the notion of “finding your why” in life and carrying that into your career choices. Interesting discussion on the opportunities for automation and how it will put the focus back on actually engaging with our customers. I look forward to hearing more.

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