This podcast is for those in the Hospitality industry creating unforgettable guest experiences that ignites the potential in themselves and their team. Turning guests into advocates. It is designed to share and celebrate all the amazing people and things about hospitality. Interviews with industry leaders, subject matter experts and others sharing their insights, industry trends, and knowledge for those in the industry and those seeking a career in hospitality.
Journeying Through Southwest WA: Embracing Excellence in Hospitality
Join me on this exciting episode as I take you on a virtual trip to the stunning Southwest of Western Australia, where we explore the breathtaking landscapes, thrilling adventures, and most importantly, the exceptional hospitality that made this journey truly unforgettable.
Whether you're planning your own trip or simply seeking inspiration for your next adventure, this episode will shed light on the power of dedicated frontline team members who transform a simple trip into an extraordinary experience.
We must recognise the crucial role that leadership development plays in shaping exceptional frontline team members. Behind every outstanding service experience are leaders who invest in their teams, nurture their talents, and set the stage for success.
Investing in leadership development, like the Middle Management Movement program, is not just a key to business growth; it's the secret sauce for ensuring customer happiness. Don't miss your chance to be part of this transformative journey.
"I'm thrilled to announce that doors are now open to book the last two remaining intakes for the Middle Management Movement program in 2023. Additionally, there will be just six slots available in the first quarter of 2024. This is a unique opportunity to invest in your organisation's future success and create a culture of excellence."
To learn more about Middle Management Movement go to https://www.michellepascoe.com/middlemanagementmovementprogram
She Leads, She Inspires: A Woman’s Path to Hospitality Success
Welcome to our third episode of Women in Hospitality Leadership, where we delve into the experiences, wisdom, and achievements of remarkable leaders. Today, I have a truly exceptional guest joining us, Ms Andy Abey, Group Chief Operating Officer – CHRG (Castle Hill RSL Group) a seasoned leader with a remarkable 25-year track record of success spanning both Australia and the Middle East.
In this episode, I sit down with Andy where she shares her wealth of experience that has shaped her journey as a leader. With her impressive tenure in leadership roles, we'll explore the insights she's gathered along the way.
We'll delve into the milestones and pivotal moments that have contributed to her outstanding record of achievement.
For my listeners aspiring to become influential leaders, Andy will provide valuable advice and actionable insights drawn from her extensive leadership journey.
Join us for this insightful conversation as we uncover the leadership insights and lessons learned by Andy during her impressive 25-year career. Whether you're a seasoned leader or just starting your leadership journey, there's something here for everyone. So, let's dive in and gain valuable wisdom from one of the best in the field.
Striking Balance: How a Woman Leads in Hospitality & Gaming
In this episode, we delve into the inspiring journey of a remarkable woman who has not only shattered the glass ceiling but has done so in two dynamic and traditionally male-dominated industries: hospitality and gaming. Our guest, Sandy Thefs, is a trailblazer, an advocate for diversity, and a master of balancing the demands of leadership with a fulfilling personal life. Join us as we uncover her story and the invaluable insights, she shares on achieving balance in high-stakes careers.
Throughout this episode, Sandy reflects on her path to leadership, highlighting the unique challenges and opportunities she encountered in the hospitality and gaming realms. Her experience offers a compelling narrative of resilience, mentorship, and a dedication to fostering diversity and inclusion. As we explore her remarkable journey, we also dive into the concept of minimalism and financial wisdom, discovering how these principles have played a pivotal role in her ability to maintain equilibrium between her professional and personal life.
Whether you're an aspiring leader, a gaming enthusiast, or simply seeking inspiration on balancing career and life, this episode will leave you with valuable takeaways and a renewed perspective on what it means to lead with grace and determination in two thriving industries.
Webinar: 20th September - 1.00pm - Future Proofing Hospitality: Developing Leaders to Thrive in Tomorrow's Industry. Register at https://www.michellepascoe.com/futureproofingwebinar.com
Caring for our Veterans and Families
In this episode I chat with Janet Muir CEO - RSL LifeCare, a leader in veteran services and aged care across NSW and the ACT.
Providing veterans and their families veteran-centric support and well being programs. For many it is not an easy journey transitioning out of service to civilian life. From aged care villages, Wellness Centres, Employment Assistance, RPL in University courses and the Spur Equine program, Janet shares how RSL LifeCare helps so many.
The word still needs to get out to veterans and their families that this service exists and how to connect.
To learn more about RSL LifeCare go to https://rsllifecare.org.au/
Elevating Spaces: The Art and Impact of Decor in Hospitality
Join us in this episode as we unravel the enchanting world of decor's influence on the hospitality experience, guided by Tara Solberg, founder of Few and Far and Indigo Love. Explore the psychology of design, the allure of statement pieces, and the fusion of timeless elegance with innovative trends. Discover how decor shapes emotions, narratives, and sustainability in hospitality, offering a new lens through which to view the spaces we inhabit.
For Change to be Successful Leaders Need to show their Heart
No one ever said Change was easy but without change you and your organisation will fall behind your competitors.
In this episode I share 5 tips on successfully implementing change in your organisation.
BIG NEWS: On the 20th September I am presenting two live webinars.
Future Proofing Hospitality: Developing Leaders to Thrive in Tomorrow's Industry
From Buddy to Boss: Igniting Your Potential for Career Advancement
To register go to:
Always thought provoking and lively
Michelle’s wide experience in hospitality means she asks important questions about the direction of the industry, with an optimistic point of view. This podcast is a great addition to professional education for business owners and managers.
Engaging, thought provoking and inspiring.
I’m always left with something to consider in regards to customer service, the customer experience or my business. Michelle leaves you with so much in every episode. A must listen for everyone in business.
Great insights into an exciting and dynamic industry
An informative and engaging podcast series that looks at an exciting and dynamic time in the Hospitality sector. I love the notion of “finding your why” in life and carrying that into your career choices. Interesting discussion on the opportunities for automation and how it will put the focus back on actually engaging with our customers. I look forward to hearing more.