This podcast is to help those in the Hospitality industry create an unforgettable guest experience that will ignite the potential in your team and turn your guests into advocates. It is designed to share and celebrate all the amazing people and things about hospitality. Interviews with leaders and those on the frontline discussing their personal experiences, insights, industry trends, and advice for those seeking a career in hospitality.
Your Customers are looking to you for the MAGIC...
With all that is happening at the moment your customers are looking to you not just for a product or service! Be the person and the business that gives them the experience, the transformation, the MAGIC!
Forget the Silver Lining!! Here comes 2022
The resilience of the Hospitality industry even though it feels like it is on its knees is certainly trying to keep its head above water has been outstanding. Leaders you are wonderful, teams you are doing an amazing job. Tips on thanking your customers, leadership styles and a free E-Book all in this episode for the year. Welcome to 2022.
Be the Change - DV in the Workplace
Arely Carrion brings her two passions together; Registered Club Industry and Domestic Violence in her new role with Insight Exchange. The industry connects with millions of members, guests and 62,000 employees in NSW and can become the change makers in helping those who need support.
Hospitality Recruitment on an Island
Claire Boscq-Scott the CEO of Jersey Hospitality Association shares with us her journey and her new role in rebuilding the industry on the island of Jersey post Pandemic and Brexit. She shares tips on recruitment local and globally.
Why is email so much better than Social Media?
The great outage of October, 2021 reverberated around the globe as business revenue plunged because of the reliance on a third party connecting with their customers. Who has the power over your revenue?
The Future of Event Sales Training - More than the flowers & cake
The amazing Bree Wailes founder of We Surge Events & Wedding Training and a whole lot more shares her insights of the industry over the past 20 years and the new direction. This is a must listen to those in the events industry who want to increase their sales revenue, have an engaged team and care about the customer journey.
Always thought provoking and lively
Michelle’s wide experience in hospitality means she asks important questions about the direction of the industry, with an optimistic point of view. This podcast is a great addition to professional education for business owners and managers.
Engaging, thought provoking and inspiring.
I’m always left with something to consider in regards to customer service, the customer experience or my business. Michelle leaves you with so much in every episode. A must listen for everyone in business.
Great insights into an exciting and dynamic industry
An informative and engaging podcast series that looks at an exciting and dynamic time in the Hospitality sector. I love the notion of “finding your why” in life and carrying that into your career choices. Interesting discussion on the opportunities for automation and how it will put the focus back on actually engaging with our customers. I look forward to hearing more.