The Michelle Pascoe Hospitality Podcast

Michelle Pascoe
  • 5.0 (11)
  • BUSINESS
  • UPDATED WEEKLY
The Michelle Pascoe Hospitality Podcast

Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you're an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us!

  1. YOU ARE STRONGER THAN YOU THINK

    19 HRS AGO

    YOU ARE STRONGER THAN YOU THINK

    In this inspiring episode, I sit down with Kirsty Nancarrow, an award-winning former ABC journalist, passionate advocate for journalists, social justice, and gender equality, and now the Co-Director of eMotion Video & Media Training. Kirsty shares her incredible journey from working in hospitality in Sydney and the UK to becoming a leader in media training and storytelling based in Cairns, Australia. We dive into Kirsty’s debut book, Himalayan Dreams: The Story of Som Tamang, an extraordinary tale of resilience and hope. Kirsty recounts how a life-changing visit to Nepal following the devastating 2015 earthquakes led her to tell the story of Som Tamang, a former child slave who has moved mountains to transform the lives of a generation in Nepal. Our conversation also explores the importance of giving back to the community, overcoming PTSD, and building resilience through good habits like maintaining a strong sleep routine and embracing the power of a simple smile. Kirsty’s insights will leave you feeling empowered, reminding us all that we are stronger than we think. You can learn more about Kirsty on YouTube or to order a copy of her book at https://www.kirstynancarrow.com/

    55 min
  2. Knowing the Narcissist with Mariya Radysh

    26 NOV

    Knowing the Narcissist with Mariya Radysh

    In this fascinating episode, I’m joined by the brilliant Mariya Radysh—TEDx speaker, author, university lecturer, and interpreter fluent in five languages. With an impressive five university degrees, Mariya brings a wealth of knowledge and personal insight to our discussion about one of the most complex personality types: the narcissist. Mariya unpacks her extensive research on narcissism, offering eye-opening perspectives on how it impacts personal relationships, workplace dynamics, and even industries like hospitality. She shares actionable strategies for building self-confidence and courage, recognising and addressing gaslighting, and fostering healthier relationships. We also dive into the surprising link between sleep, rest, and overall well-being—crucial elements often overlooked in high-pressure environments. Whether you're navigating personal challenges, managing a team, or seeking to understand how narcissism can shape the hospitality experience, this episode offers powerful tools and practical advice to help you thrive. 💡 Tune in for an engaging, thought-provoking conversation that will leave you equipped to face life's challenges with clarity and confidence. Don't miss it! 🎧 Listen now and take your first step toward understanding the narcissist and empowering yourself!

    1h 17m
  3. Global Labour Shortages - Insights from Asia Pacific

    21 NOV

    Global Labour Shortages - Insights from Asia Pacific

    In this episode I share insights from speaking at the Mystery Shopping Professionals Association - AP 19th annual conference in Hong Kong.  Gathered together with representatives from all over Asia and beyond discussing global labour shortages, ageing populations and the impact on business growth through migration, work preferences and workplace conditions.

    18 min
  4. Loaded For Success: The Future of Hospitality Operations

    12 NOV

    Loaded For Success: The Future of Hospitality Operations

    In this episode, I sit down with Richard McLeod, hospitality veteran and co-owner of Loaded, a groundbreaking platform designed to transform the way hospitality businesses operate. With over 15 years of hands-on experience running a network of 12 diverse bars, pubs, and restaurants across New Zealand, Rich has built Loaded to be the ultimate operational hub, syncing all systems—labour, ordering, menus, and more—into one seamless interface. This real-time powerhouse gives owners and managers visibility over sales, margins, and profit, allowing them to streamline operations, reduce costs, and drive profitability. Tune in to discover how Loaded is empowering over 10,000 hospitality leaders worldwide to run smarter, leaner, and more profitable businesses. To Learn more about Loaded go to https://www.loadedhub.com/

    40 min
  5. Behind the Scenes of Hospitality Recruitment with Industry Legend Jenny White

    5 NOV

    Behind the Scenes of Hospitality Recruitment with Industry Legend Jenny White

    In this episode, I dive into the world of recruitment with Jenny White, CEO & Founder of White Now a powerhouse in the Club, Gaming, and Hospitality industry, known for her vibrant personality and immense dedication. With over 20 years of experience and 1,700+ clients, Jenny (aka "Wiz" on social media) has placed around 7,000 managers and team members, from large clubs to smaller venues, all while infusing her quirky humour and unwavering ethics into her work. We explore the evolving landscape of recruitment and retention, salary packages, the unique needs of regional roles, and her initiative to connect club managers through a private LinkedIn group—a vital resource born during COVID that continues to support industry professionals. Don’t miss this engaging and insightful conversation!

    58 min
  6. From Science to Sips: Altina's Mission to Revolutionise Wine

    30 OCT

    From Science to Sips: Altina's Mission to Revolutionise Wine

    In this episode, I sit down with Christina Delay, Ph.D. the visionary founder of ALTINA Drinks, a company revolutionising the non-alcoholic wine industry with a scientific approach and a deep appreciation for native Australian botanicals. With a background in Chemical Biotechnology and Plant Biology, Christina shares her personal journey of disrupting the beverage world. Motivated by the search for alcohol alternatives that retain the same complexity and enjoyment, she turned her expertise toward crafting unique, botanically infused wines. Unlike other non-alcoholic wines, ALTINA avoids sugar and grape juice concentrates, opting instead for native Australian botanicals that offer depth and character, creating a taste experience celebrated worldwide.  In this engaging conversation, we explore: Christina’s vision and how she brought ALTINA from idea to fruition, building it into a major player in the non-alcoholic wine space.  The meaning behind every element of ALTINA—from branding and labelling to ingredients—making the product a journey of discovery beyond wine.  Christina’s passion for mentoring startups, offering logistical and business guidance through her Canberra-based hub, fostering innovation and growth in the local entrepreneurial community.  Tune in for an inspiring discussion about disrupting industries, fostering innovation, and redefining experiences—without alcohol!  https://altinadrinks.com/

    53 min
  7. Everyone Has A Role To Play

    21 OCT

    Everyone Has A Role To Play

    In this episode, I speak with Arely about the groundbreaking two-day workshop Mounties is offering to the Club Industry—free of charge—focused on Domestic and Family Violence (DFSV). This initiative is the first of its kind in the industry, aiming to inspire similar efforts across other sectors. With alarming statistics in Australia—where one woman is killed every week by an intimate partner, and one in four women have experienced violence—this workshop is a crucial step forward. Clubs from NSW, QLD, and VIC are coming together to develop DFSV Action Plans, equipping their teams and communities to create safer environments and drive meaningful change.

    39 min
  8. Getting Your People to Step Up: Secrets to Team Empowerment

    17 OCT

    Getting Your People to Step Up: Secrets to Team Empowerment

    In this episode, I had the pleasure of speaking with the dynamic Shivani Gupta—keynote speaker, business coach, author of eight insightful books, including her latest release “Getting Your People to Step Up” and a dedicated coach for women in business. Shivani shares her expertise on leadership, fostering team growth, and empowering employees to step up in challenging times. She also discusses her experiences in her early career path, business owner, employer and the critical lessons she's learned throughout her journey. We dive deep into some key questions, including how to inspire teams to take initiative, strategies for overcoming obstacles in leadership, and Shivani's journey as a female leader in the business world. Shivani’s advice is a goldmine for business owners and leaders looking to cultivate a proactive and engaged workforce, and she offers thoughtful guidance for women aspiring to lead with confidence and impact. Don't miss this insightful conversation!

    52 min
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5
out of 5
11 Ratings

About

Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you're an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us!

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