The ServiceMonster Podcast ServiceMonster

In this episode of The ServiceMonster Podcast, Joe, Adam, and Mary discuss what makes for great Customer Support & Service, and why it is so important to your business. Also in this episode, we go over the latest updates to the ServiceMonster software, and break down some posts from SMUG. Be sure to check back every week for new episodes!

0:00 - Intro
1:23 - Customer Support & Customer Service
2:29 - Why It’s Important To Be Good At It
7:38 - Leads Through Reviews
10:09 - Being The Expert
12:24 - Making Excellent Customer Support Part Of The Culture
17:56 - The Metrics
21:33 - The End Result
23:13 - ServiceMonster Updates
31:38 - SMUG Paul: Fancy New Buttons
33:57 - SMUG Nathaniel: API? Ask Bruno
37:11 - Outro

In this episode of The ServiceMonster Podcast, Joe, Adam, and Asher have a conversation with Robert Ayala about his entrepreneurial journey have a service business owner. Starting from the beginning, to finding Super Hero employees, getting off the truck, focusing on social media, and getting good reviews.

0:00 - Intro
1:03 - Robert Ayala: How It Started
5:23 - Creating A Path For Your Employees
11:56 - Getting Off The Truck
15:33 - What To Do Off The Truck
22:14 - When You Want To Go Big You Have To Go Small
25:28 - Using Social Media and Reviews
29:44 - Uniforms
34:07 - Loft
35:53 - Running Two Different Businesses
37:52 - Parting Words
39:56 - Outro

In this episode of The ServiceMonster Podcast, Joe, Adam, and Mary break down internal employee communications within ServiceMonster 6 and the app, from notes to activities, and more! Joe & Adam go in depth on the feature request process, and also in this episode, our weekly updates on the software, and a deep dive at some of our highlighted posts in SMUG.

0:00 - Intro
2:33 - Employee Communications
3:43 - Notes
10:46 - Activities
22:26 - ServiceMonster Updates
30:12 - SMUG Matt: Customize Order Approval Page
32:04 - SMUG Paul: Show Route Feature
33:33 - Feature Request Process
47:51 - Outro

In this episode of the ServiceMonster Podcast, Adam and Mary give you the rundown on appointment reminders. How to set them up, default settings, and how to customize them to best serve your business. Also in this episode, our weekly updates on the software, and a deep dive at some of our highlighted posts in SMUG.

0:00 - Intro
04:01 - Appointment Reminders Set-Up
12:20 - Do Not Contact
13:35 - Default Pipeline
14:47 - After The Appointment Reminders
16:34 - ServiceMonster Updates
18:23 - SMUG Kimberly: Referral Program
20:32 - SMUG Vincent: Mobile App Question
22:44 - SMUG Matt: Client Not On The Schedule
26:18 - Outro

In this episode of The ServiceMonster Podcast, Joe, Adam, and Mary take a look into drip campaigns within ServiceMonster. How to set them up using templates, how to set them up from scratch, and why they are so important to your business. We also go over ServiceMonster Updates, and take a look at some of your questions in SMUG. Check back every week for a new episode of the Podcast!

00:00 - Intro
02:25 - Showcasing Drip Campaigns
13:35 - Starting A Campaign From Scratch
19:20 - The Importance Of These Campaigns
25:52 - ServiceMonster Updates
29:36 - SMUG Alan: Reference Field
31:21 - SMUG Matt: Change Order Accepted E-mail
32:04 - SMUG Kimberly: Disable Creating New Services for Technician Security Roles
33:49 - SMUG Corey: Help With Marketing and E-mail templates
38:23 - Outro

Creating Templates: https://www.help.servicemonster.net/help-articles/creating-marketing-templates

Order Approval tool: https://www.help.servicemonster.net/help-articles/online-estimate-order-approval
Security Roles: https://www.help.servicemonster.net/help-articles/security-roles


Marketing webinar: https://www.bigmarker.com/servicemonster/ServiceMonster-Marketing


6.5.6. Release notes link: https://www.help.servicemonster.net/release-notes/release-notes-v6-5-6

In this episode, Joe and Adam have a conversation with Bobby Walker about starting a new business, the importance of reviews and the future of Trade Shows. Check back every week for a new episode!